Passengers of Flydubai who have experienced a delayed or cancelled flight have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the actions you need to take to get the compensation you are entitled to from the airline. Flydubai Flight Delay or Cancellation Compensation Before claiming the Flydubai compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Flydubai Compensation for Flight Delay According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you land at your final destination. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not always be compensated for every flight delay. Flydubai is not obliged to provide compensation when extraordinary circumstances beyond their control occur. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be compensated as it is not the airline’s fault. Flydubai Compensation for Flight Cancellation EU 261 states that airlines have to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to compensation of between €250 and €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the duration of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Flydubai is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Flydubai Flights Covered By EU 261/2004? European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Flydubai is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Flydubai If your travel plans have been affected by a flight cancellation or delay with Flydubai, it’s essential to know that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Flydubai goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Flydubai is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Flydubai offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Flydubai arranges hotel room accommodation. This also includes transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When Flydubai cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This option is essential for minimizing travel interruptions and helping passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Flydubai shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Flydubai will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Flydubai shall help in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.