Dana Air Compensation for Flight Delays and Cancellations

Passengers of Dana Air who have faced a flight delay or cancellation have a legal right to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you are entitled to from the airline.

Dana Air Flight Delay or Cancellation Compensation

Before claiming the Dana Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.

Dana Air Compensation for Flight Delay

In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination.

Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Remember you may not receive compensation for every flight delay. Dana Air isn’t required to provide compensation when extraordinary circumstances they cannot control occur. This includes bad weather, airport issues, or a strike by air traffic controllers. In these cases, you will usually not be given compensation as it is not the airline’s fault.

Dana Air Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the duration of the delay, according to the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Dana Air doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Dana Air Flights Covered By EU 261/2004?

EU Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

However, Dana Air isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Dana Air

If your travel plans have been affected by a flight cancellation or delay with Dana Air, it’s important to understand that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
• Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to obtain your rightful compensation. You are only charged if we win your case.

These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Dana Air goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, Dana Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Dana Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Dana Air provides hotel room accommodation. This includes transportation to and from the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for immediate assistance.

Rebooking and Refunds

When Dana Air cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is essential for minimizing travel inconveniences and supporting passengers to handle unforeseen circumstances effectively.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Dana Air will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Dana Air shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Dana Air shall help in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations