Coping with flight disruptions can be really frustrating. However, the good news is that the European Union has laws to assist travelers when things get messed up. If you’re flying in the EU, it’s wise to be aware of these regulations. They can help you out if your flight goes off course.
Knowing what you’re entitled to can make handling travel problems less stressful. While it won’t speed up your journey, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s assistance available in the case of a flight disruption. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Remember to ask airline staff about these entitlements if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
Croatia Airlines Flight Delay Compensation
Delays with flights from Croatia Airlines can be really annoying. However there’s some good news: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What is important is when you land, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A brief trip won’t get you as much money as a longer flight, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Croatia Airlines Flight Cancellation Compensation
The European Union has regulations to assist you if your flight is cancelled. Here’s the important information:
If your flight is cancelled within two weeks of you’re supposed to leave, you might get compensation up to €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.
Your potential compensation is based on a couple of points:
- How far you’re flying
- The delay in your arrival
Therefore, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Refer to the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Croatia Airlines
It’s crucial to know how to request the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to get you your compensation. You only incur a fee if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational reasons or technical issues, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation.
Which Croatia Airlines Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to any flight taking off from a European Union member state airport and to all flights arriving at an airport within an EU country when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline within, to, or from Europe, you most likely have these rights. It’s good to be aware of these laws – they’re in place to support you if issues arise with your flight. They make sure you’re not abandoned when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Croatia Airlines isn’t always responsible when flights are delayed or cancelled. Sometimes, things happen that the airline can’t control, like really bad weather or unforeseen issues.
For instance, if there’s an abrupt major weather event, an emergency at the airport, or air traffic controllers go on strike, Croatia Airlines is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these situations occur, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
07.05.202511:50 | Croatia Airlines 5710 | Brussels (BRU) Lisbon (LIS) | delayed | Refunds |
07.05.202509:20 | Croatia Airlines 457 | Brussels (BRU) Zagreb (ZAG) | delayed | Refunds |
07.05.202505:05 | Croatia Airlines 4353 | Istanbul (IST) Split (SPU) | delayed | Refunds |
05.05.202521:50 | Croatia Airlines 5324 | Rome (FCO) Bari (BRI) | delayed | Refunds |
05.05.202521:00 | Croatia Airlines 5253 | Zagreb (ZAG) Osijek (OSI) | delayed | Refunds |
05.05.202516:45 | Croatia Airlines 5473 | Berlin (BER) Frankfurt (FRA) | delayed | Refunds |
05.05.202514:45 | Croatia Airlines 5469 | Berlin (BER) Frankfurt (FRA) | delayed | Refunds |
05.05.202513:30 | Croatia Airlines 5412 | Frankfurt (FRA) Dusseldorf (DUS) | delayed | Refunds |
05.05.202511:30 | Croatia Airlines 5424 | Munich (MUC) Dusseldorf (DUS) | delayed | Refunds |
04.05.202520:30 | Croatia Airlines 4457 | Brussels (BRU) Zagreb (ZAG) | delayed | Refunds |
04.05.202518:50 | Croatia Airlines 5433 | Berlin (BER) Munich (MUC) | delayed | Refunds |
04.05.202518:00 | Croatia Airlines 4456 | Zagreb (ZAG) Brussels (BRU) | delayed | Refunds |
04.05.202516:45 | Croatia Airlines 5468 | Frankfurt (FRA) Berlin (BER) | delayed | Refunds |
04.05.202511:20 | Croatia Airlines 5713 | Lisbon (LIS) Brussels (BRU) | delayed | Refunds |
04.05.202509:35 | Croatia Airlines 5410 | Frankfurt (FRA) Dusseldorf (DUS) | delayed | Refunds |
03.05.202509:40 | Croatia Airlines 5381 | Frankfurt (FRA) Rijeka (RJK) | delayed | Refunds |
29.04.202515:15 | Croatia Airlines 5317 | Turin (TRN) Rome (FCO) | delayed | Refunds |
29.04.202513:50 | Croatia Airlines 624 | Osijek (OSI) Dubrovnik (DBV) | delayed | Refunds |
29.04.202512:20 | Croatia Airlines 625 | Dubrovnik (DBV) Osijek (OSI) | delayed | Refunds |
28.04.202512:50 | Croatia Airlines 5365 | Berlin (BER) Munich (MUC) | delayed | Refunds |
28.04.202511:00 | Croatia Airlines 5360 | Munich (MUC) Berlin (BER) | delayed | Refunds |
26.04.202520:00 | Croatia Airlines 5362 | Munich (MUC) Berlin (BER) | delayed | Refunds |
24.04.202514:45 | Croatia Airlines 412 | Split (SPU) Frankfurt (FRA) | delayed | Refunds |
22.04.202518:00 | Croatia Airlines 5448 | Frankfurt (FRA) Hamburg (HAM) | delayed | Refunds |
21.04.202521:00 | Croatia Airlines 5253 | Zagreb (ZAG) Osijek (OSI) | delayed | Refunds |
18.04.202518:00 | Croatia Airlines 626 | Osijek (OSI) Split (SPU) | delayed | Refunds |
15.04.202513:50 | Croatia Airlines 624 | Osijek (OSI) Dubrovnik (DBV) | delayed | Refunds |
15.04.202512:20 | Croatia Airlines 625 | Dubrovnik (DBV) Osijek (OSI) | delayed | Refunds |
06.04.202510:55 | Croatia Airlines 5260 | Zadar (ZAD) Rijeka (RJK) | delayed | Refunds |
03.04.202509:10 | Croatia Airlines 5411 | Dusseldorf (DUS) Frankfurt (FRA) | cancelled | Refunds |
02.04.202521:40 | Croatia Airlines 5810 | Frankfurt (FRA) Singapore (SIN) | delayed | Refunds |
02.04.202520:45 | Croatia Airlines 415 | Frankfurt (FRA) Zagreb (ZAG) | delayed | Refunds |
02.04.202519:50 | Croatia Airlines 5862 | Frankfurt (FRA) Warsaw (WAW) | delayed | Refunds |
02.04.202519:40 | Croatia Airlines 5718 | Frankfurt (FRA) Lisbon (LIS) | delayed | Refunds |
02.04.202518:00 | Croatia Airlines 411 | Frankfurt (FRA) Zagreb (ZAG) | delayed | Refunds |
02.04.202518:00 | Croatia Airlines 5448 | Frankfurt (FRA) Hamburg (HAM) | delayed | Refunds |
01.04.202512:20 | Croatia Airlines 625 | Dubrovnik (DBV) Osijek (OSI) | delayed | Refunds |
30.03.202511:20 | Croatia Airlines 451 | Amsterdam (AMS) Zagreb (ZAG) | delayed | Refunds |
28.03.202515:20 | Croatia Airlines 674 | Zadar (ZAD) Pula (PUY) | delayed | Refunds |
