Passengers of Copa Airlines who have experienced a cancelled or delayed flight are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the steps you should follow to get the compensation you are entitled to from the airline.
Copa Airlines Flight Delay or Cancellation Compensation
Before claiming the Copa Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Copa Airlines Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Copa Airlines isn’t required to compensate passengers when extraordinary circumstances beyond their control happen. This covers bad weather, airport issues, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Copa Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Copa Airlines is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Copa Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Copa Airlines is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Copa Airlines
If your travel plans have been affected by a flight delay or cancellation with Copa Airlines, it’s essential to understand that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Copa Airlines goes the additional mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Copa Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Copa Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Copa Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Copa Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Copa Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Copa Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Copa Airlines shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.06.202521:47 | Copa Airlines 1261 | Newark (EWR) Burlington (BTV) | cancelled | Claim Refund |
19.06.202520:00 | Copa Airlines 1272 | Newark (EWR) Buffalo (BUF) | cancelled | Claim Refund |
19.06.202517:55 | Copa Airlines 3745 | Sao Paulo (VCP) Brasilia (BSB) | delayed | Claim Refund |
19.06.202511:30 | Copa Airlines 940 | Panama City (PTY) Santo Domingo (SDQ) | delayed | Claim Refund |
19.06.202508:50 | Copa Airlines 3555 | Brasilia (BSB) Porto Alegre (POA) | delayed | Claim Refund |
19.06.202508:35 | Copa Airlines 7036 | Sao Paulo (CNF) Barreiras (BRA) | delayed | Claim Refund |
19.06.202508:35 | Copa Airlines 3503 | Brasilia (BSB) Sao Paulo (CNF) | delayed | Claim Refund |
19.06.202508:30 | Copa Airlines 7049 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
19.06.202505:30 | Copa Airlines 1090 | Boston (BOS) New York (IAD) | delayed | Claim Refund |
18.06.202522:05 | Copa Airlines 7184 | Sao Paulo (VCP) Brasilia (BSB) | delayed | Claim Refund |
18.06.202522:05 | Copa Airlines 7013 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
18.06.202521:47 | Copa Airlines 1261 | Newark (EWR) Burlington (BTV) | delayed | Claim Refund |
18.06.202520:20 | Copa Airlines 1141 | Denver (DEN) Seattle (SEA) | delayed | Claim Refund |
18.06.202520:05 | Copa Airlines 1610 | Chicago (IAH) Mobile (MOB) | delayed | Claim Refund |
18.06.202519:11 | Copa Airlines 474 | Panama City (PTY) Santiago (SCL) | delayed | Claim Refund |
18.06.202518:15 | Copa Airlines 3541 | Sao Paulo (GIG) Brasilia (BSB) | delayed | Claim Refund |
18.06.202517:55 | Copa Airlines 1413 | (ORD) Louisville (SDF) | cancelled | Claim Refund |
18.06.202517:35 | Copa Airlines 2326 | Seattle (SEA) San Francisco (SFO) | delayed | Claim Refund |
18.06.202508:48 | Copa Airlines 1220 | Nashville (BNA) Chicago (IAH) | delayed | Claim Refund |
18.06.202508:30 | Copa Airlines 2576 | Nashville (BNA) New York (IAD) | delayed | Claim Refund |
18.06.202508:10 | Copa Airlines 1260 | Newark (EWR) Burlington (BTV) | delayed | Claim Refund |
18.06.202506:10 | Copa Airlines 1219 | Nashville (BNA) Chicago (IAH) | delayed | Claim Refund |
17.06.202522:05 | Copa Airlines 7013 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
17.06.202520:45 | Copa Airlines 3515 | Brasilia (BSB) Sao Paulo (GIG) | delayed | Claim Refund |
17.06.202520:30 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | cancelled | Claim Refund |
17.06.202520:15 | Copa Airlines 7058 | Recife (REC) Brasilia (BSB) | delayed | Claim Refund |
17.06.202517:55 | Copa Airlines 2666 | New York (IAD) Louisville (SDF) | delayed | Claim Refund |
17.06.202517:55 | Copa Airlines 3745 | Sao Paulo (VCP) Brasilia (BSB) | delayed | Claim Refund |
17.06.202517:48 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Claim Refund |
17.06.202516:21 | Copa Airlines 1681 | Chicago (IAH) Louisville (SDF) | delayed | Claim Refund |
17.06.202515:20 | Copa Airlines 3548 | Sao Paulo (GIG) Brasilia (BSB) | delayed | Claim Refund |
17.06.202511:41 | Copa Airlines 1678 | San Antonio (SAT) Chicago (IAH) | delayed | Claim Refund |
17.06.202509:37 | Copa Airlines 298 | Panama City (PTY) Santo Domingo (SDQ) | delayed | Claim Refund |
17.06.202508:29 | Copa Airlines 2667 | New York (IAD) Louisville (SDF) | delayed | Claim Refund |
17.06.202507:26 | Copa Airlines 463 | Panama City (PTY) Santo Domingo (SDQ) | delayed | Claim Refund |
17.06.202507:00 | Copa Airlines 1255 | Baton Rouge (BTR) Chicago (IAH) | cancelled | Claim Refund |
17.06.202506:10 | Copa Airlines 7025 | Sao Paulo (CNF) Sao Paulo (SDU) | delayed | Claim Refund |
17.06.202506:00 | Copa Airlines 2672 | Louisville (SDF) New York (IAD) | cancelled | Claim Refund |
16.06.202521:49 | Copa Airlines 1248 | Chicago (IAH) Baton Rouge (BTR) | cancelled | Claim Refund |
16.06.202521:40 | Copa Airlines 1236 | Chicago (IAH) Brownsville (BRO) | delayed | Claim Refund |
16.06.202521:40 | Copa Airlines 1729 | Chicago (IAH) Tulsa (TUL) | delayed | Claim Refund |
16.06.202521:00 | Copa Airlines 3682 | Brasilia (BSB) Porto Alegre (POA) | delayed | Claim Refund |
16.06.202520:20 | Copa Airlines 1141 | Denver (DEN) Seattle (SEA) | delayed | Claim Refund |
16.06.202520:18 | Copa Airlines 1732 | Chicago (IAH) Tulsa (TUL) | delayed | Claim Refund |
16.06.202520:15 | Copa Airlines 7058 | Recife (REC) Brasilia (BSB) | delayed | Claim Refund |
16.06.202520:00 | Copa Airlines 1848 | Chicago (IAH) Hobbs (HOB) | delayed | Claim Refund |
16.06.202514:09 | Copa Airlines 1250 | Chicago (IAH) Baton Rouge (BTR) | delayed | Claim Refund |
16.06.202512:14 | Copa Airlines 1254 | Baton Rouge (BTR) Chicago (IAH) | cancelled | Claim Refund |
16.06.202511:10 | Copa Airlines 2083 | Los Angeles (LAX) Seattle (SEA) | delayed | Claim Refund |
16.06.202509:35 | Copa Airlines 1687 | Louisville (SDF) Chicago (IAH) | cancelled | Claim Refund |
16.06.202508:45 | Copa Airlines 3846 | Brasilia (BSB) Joao Pessoa (JPA) | delayed | Claim Refund |
16.06.202508:35 | Copa Airlines 7036 | Sao Paulo (CNF) Barreiras (BRA) | delayed | Claim Refund |
16.06.202508:30 | Copa Airlines 3699 | Brasilia (BSB) Curitiba (CWB) | delayed | Claim Refund |
16.06.202508:30 | Copa Airlines 7049 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
16.06.202508:05 | Copa Airlines 1737 | Tulsa (TUL) Chicago (IAH) | cancelled | Claim Refund |
16.06.202507:19 | Copa Airlines 1686 | Louisville (SDF) Chicago (IAH) | cancelled | Claim Refund |
16.06.202507:00 | Copa Airlines 1734 | Tulsa (TUL) Chicago (IAH) | cancelled | Claim Refund |
16.06.202506:35 | Copa Airlines 3617 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
16.06.202506:05 | Copa Airlines 3562 | Sao Paulo (GIG) Brasilia (BSB) | delayed | Claim Refund |
16.06.202506:00 | Copa Airlines 1279 | Buffalo (BUF) Newark (EWR) | delayed | Claim Refund |
16.06.202506:00 | Copa Airlines 3683 | Sao Paulo (GRU) Brasilia (BSB) | delayed | Claim Refund |
16.06.202505:15 | Copa Airlines 1245 | Brownsville (BRO) Chicago (IAH) | cancelled | Claim Refund |
16.06.202505:00 | Copa Airlines 1736 | Tulsa (TUL) Chicago (IAH) | cancelled | Claim Refund |
15.06.202521:49 | Copa Airlines 1248 | Chicago (IAH) Baton Rouge (BTR) | cancelled | Claim Refund |
15.06.202518:10 | Copa Airlines 1253 | Chicago (IAH) Baton Rouge (BTR) | cancelled | Claim Refund |
15.06.202517:48 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Claim Refund |
15.06.202516:25 | Copa Airlines 1251 | Chicago (IAH) Baton Rouge (BTR) | cancelled | Claim Refund |
15.06.202510:28 | Copa Airlines 2149 | Buffalo (BUF) New York (IAD) | delayed | Claim Refund |
15.06.202508:25 | Copa Airlines 1239 | New York (IAD) Buffalo (BUF) | delayed | Claim Refund |
14.06.202521:40 | Copa Airlines 1729 | Chicago (IAH) Tulsa (TUL) | delayed | Claim Refund |
14.06.202520:30 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Claim Refund |
14.06.202520:18 | Copa Airlines 1732 | Chicago (IAH) Tulsa (TUL) | delayed | Claim Refund |
14.06.202520:00 | Copa Airlines 1272 | Newark (EWR) Buffalo (BUF) | delayed | Claim Refund |
14.06.202517:48 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Claim Refund |
14.06.202516:49 | Copa Airlines 709 | Baltimore (BWI) Panama City (PTY) | delayed | Claim Refund |
14.06.202511:50 | Copa Airlines 2083 | Los Angeles (LAX) Seattle (SEA) | delayed | Claim Refund |
14.06.202508:25 | Copa Airlines 7052 | Sao Paulo (CNF) Governador Valadares (GVR) | delayed | Claim Refund |
13.06.202519:45 | Copa Airlines 5089 | Tallahassee (TLH) Fort Lauderdale (FLL) | cancelled | Claim Refund |
13.06.202517:48 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Claim Refund |
13.06.202514:09 | Copa Airlines 1250 | Chicago (IAH) Baton Rouge (BTR) | delayed | Claim Refund |
13.06.202509:05 | Copa Airlines 5097 | Tallahassee (TLH) Fort Lauderdale (FLL) | cancelled | Claim Refund |
13.06.202508:25 | Copa Airlines 1854 | Hobbs (HOB) Chicago (IAH) | delayed | Claim Refund |
12.06.202522:05 | Copa Airlines 7013 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
12.06.202521:49 | Copa Airlines 1248 | Chicago (IAH) Baton Rouge (BTR) | delayed | Claim Refund |
12.06.202521:40 | Copa Airlines 1236 | Chicago (IAH) Brownsville (BRO) | delayed | Claim Refund |
12.06.202521:05 | Copa Airlines 3669 | Brasilia (BSB) Manaus (MAO) | delayed | Claim Refund |
12.06.202520:15 | Copa Airlines 7058 | Recife (REC) Brasilia (BSB) | delayed | Claim Refund |
12.06.202518:15 | Copa Airlines 5180 | Tampa (TPA) Pensacola (PNS) | cancelled | Claim Refund |
12.06.202515:00 | Copa Airlines 5057 | Tampa (TPA) Fort Lauderdale (FLL) | cancelled | Claim Refund |
12.06.202512:45 | Copa Airlines 5136 | Tampa (TPA) Key West (EYW) | cancelled | Claim Refund |
12.06.202511:00 | Copa Airlines 5059 | Tampa (TPA) Fort Lauderdale (FLL) | cancelled | Claim Refund |
12.06.202510:45 | Copa Airlines 5078 | Tampa (TPA) Fort Lauderdale (FLL) | cancelled | Claim Refund |
12.06.202508:55 | Copa Airlines 3506 | Brasilia (BSB) Sao Paulo (SDU) | cancelled | Claim Refund |
12.06.202508:50 | Copa Airlines 3545 | Brasilia (BSB) Fortaleza (FOR) | delayed | Claim Refund |
12.06.202508:45 | Copa Airlines 7075 | Sao Paulo (CNF) Vitoria Da Conquista (VDC) | delayed | Claim Refund |
12.06.202508:40 | Copa Airlines 3523 | Brasilia (BSB) Salvador (SSA) | delayed | Claim Refund |
12.06.202508:30 | Copa Airlines 7049 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
12.06.202508:25 | Copa Airlines 3502 | Brasilia (BSB) Sao Paulo (GIG) | delayed | Claim Refund |
12.06.202507:00 | Copa Airlines 5054 | Tampa (TPA) Fort Lauderdale (FLL) | cancelled | Claim Refund |
12.06.202506:45 | Copa Airlines 5134 | Tampa (TPA) Key West (EYW) | cancelled | Claim Refund |
