Passengers of Copa Airlines who have experienced a cancelled or delayed flight are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the steps you should follow to get the compensation you are entitled to from the airline.
Copa Airlines Flight Delay or Cancellation Compensation
Before claiming the Copa Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Copa Airlines Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Copa Airlines isn’t required to compensate passengers when extraordinary circumstances beyond their control happen. This covers bad weather, airport issues, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Copa Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Copa Airlines is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Copa Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Copa Airlines is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Copa Airlines
If your travel plans have been affected by a flight delay or cancellation with Copa Airlines, it’s essential to understand that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Copa Airlines goes the additional mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Copa Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Copa Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Copa Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Copa Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Copa Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Copa Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Copa Airlines shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
09.05.202508:00 | Copa Airlines 3689 | Sao Paulo (GIG) Navegantes (NVT) | delayed | Refunds |
08.05.202517:10 | Copa Airlines 7028 | Carajas (CKS) Sao Paulo (CNF) | delayed | Refunds |
08.05.202515:00 | Copa Airlines 5057 | Tampa (TPA) Fort Lauderdale (FLL) | cancelled | Refunds |
08.05.202511:00 | Copa Airlines 5059 | Tampa (TPA) Fort Lauderdale (FLL) | delayed | Refunds |
07.05.202521:59 | Copa Airlines 1261 | Newark (EWR) Burlington (BTV) | delayed | Refunds |
07.05.202520:32 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
07.05.202517:10 | Copa Airlines 7158 | Tabatinga (TBT) Manaus (MAO) | delayed | Refunds |
06.05.202520:25 | Copa Airlines 5061 | Fort Lauderdale (FLL) Tampa (TPA) | delayed | Refunds |
06.05.202517:15 | Copa Airlines 7158 | Tabatinga (TBT) Manaus (MAO) | delayed | Refunds |
06.05.202515:30 | Copa Airlines 7199 | Governador Valadares (GVR) Sao Paulo (CNF) | delayed | Refunds |
06.05.202511:00 | Copa Airlines 2083 | Los Angeles (LAX) Seattle (SEA) | delayed | Refunds |
05.05.202520:32 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
05.05.202517:26 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
05.05.202515:30 | Copa Airlines 7199 | Governador Valadares (GVR) Sao Paulo (CNF) | delayed | Refunds |
05.05.202509:00 | Copa Airlines 1084 | New York (IAD) Boston (BOS) | delayed | Refunds |
05.05.202508:50 | Copa Airlines 3545 | Brasilia (BSB) Fortaleza (FOR) | delayed | Refunds |
05.05.202508:45 | Copa Airlines 3846 | Brasilia (BSB) Joao Pessoa (JPA) | delayed | Refunds |
05.05.202508:40 | Copa Airlines 3523 | Brasilia (BSB) Salvador (SSA) | delayed | Refunds |
05.05.202508:35 | Copa Airlines 3857 | Brasilia (BSB) S?o Luis (SLZ) | delayed | Refunds |
05.05.202508:35 | Copa Airlines 3503 | Brasilia (BSB) Sao Paulo (CNF) | delayed | Refunds |
05.05.202508:10 | Copa Airlines 864 | Panama City (PTY) San Salvador (SAL) | delayed | Refunds |
05.05.202508:00 | Copa Airlines 940 | Kingston (KIN) Santo Domingo (SDQ) | delayed | Refunds |
05.05.202507:40 | Copa Airlines 3589 | Sao Paulo (GIG) Porto Alegre (POA) | delayed | Refunds |
05.05.202507:29 | Copa Airlines 704 | Panama City (PTY) Boston (BOS) | delayed | Refunds |
05.05.202506:00 | Copa Airlines 3561 | Sao Paulo (CNF) Sao Paulo (GIG) | delayed | Refunds |
05.05.202505:15 | Copa Airlines 3723 | Goiania (GYN) Sao Paulo (GIG) | cancelled | Refunds |
05.05.202504:00 | Copa Airlines 3685 | Recife (REC) Sao Paulo (GIG) | delayed | Refunds |
04.05.202520:32 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
04.05.202517:26 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
04.05.202517:25 | Copa Airlines 2142 | New York (IAD) Buffalo (BUF) | delayed | Refunds |
04.05.202513:50 | Copa Airlines 3514 | Brasilia (BSB) Sao Paulo (GRU) | delayed | Refunds |
04.05.202511:28 | Copa Airlines 1266 | Burlington (BTV) Newark (EWR) | cancelled | Refunds |
04.05.202511:05 | Copa Airlines 3567 | Sao Paulo (GIG) Brasilia (BSB) | delayed | Refunds |
04.05.202511:00 | Copa Airlines 2083 | Los Angeles (LAX) Seattle (SEA) | delayed | Refunds |
04.05.202509:35 | Copa Airlines 3715 | Brasilia (BSB) Goiania (GYN) | delayed | Refunds |
04.05.202508:50 | Copa Airlines 3545 | Brasilia (BSB) Fortaleza (FOR) | delayed | Refunds |
04.05.202508:30 | Copa Airlines 7049 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Refunds |
04.05.202506:35 | Copa Airlines 3617 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Refunds |
03.05.202518:20 | Copa Airlines 20 | David (DAV) Panama City (PTY) | delayed | Refunds |
03.05.202517:26 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
03.05.202516:05 | Copa Airlines 15 | Panama City (PTY) David (DAV) | delayed | Refunds |
03.05.202509:00 | Copa Airlines 7134 | Sao Paulo (CNF) Uberaba (UBA) | delayed | Refunds |
02.05.202500:50 | Copa Airlines 8009 | Los Angeles (LAX) Taipei (TPE) | delayed | Refunds |
01.05.202520:32 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
01.05.202520:05 | Copa Airlines 1848 | Chicago (IAH) Hobbs (HOB) | delayed | Refunds |
01.05.202520:00 | Copa Airlines 1065 | Los Angeles (LAX) San Francisco (SFO) | delayed | Refunds |
01.05.202519:55 | Copa Airlines 2148 | Buffalo (BUF) New York (IAD) | delayed | Refunds |
01.05.202516:35 | Copa Airlines 1607 | Chicago (IAH) Mobile (MOB) | delayed | Refunds |
01.05.202508:45 | Copa Airlines 7075 | Sao Paulo (CNF) Vitoria Da Conquista (VDC) | delayed | Refunds |
01.05.202508:35 | Copa Airlines 7036 | Sao Paulo (CNF) Barreiras (BRA) | delayed | Refunds |
30.04.202520:58 | Copa Airlines 1141 | Denver (DEN) Seattle (SEA) | delayed | Refunds |
30.04.202520:30 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
30.04.202517:30 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
30.04.202517:10 | Copa Airlines 7158 | Tabatinga (TBT) Manaus (MAO) | delayed | Refunds |
30.04.202509:03 | Copa Airlines 1734 | Tulsa (TUL) Chicago (IAH) | delayed | Refunds |
30.04.202509:03 | Copa Airlines 1737 | Tulsa (TUL) Chicago (IAH) | delayed | Refunds |
30.04.202509:00 | Copa Airlines 3506 | Brasilia (BSB) Sao Paulo (SDU) | delayed | Refunds |
30.04.202509:00 | Copa Airlines 3504 | Brasilia (BSB) Sao Paulo (SDU) | delayed | Refunds |
30.04.202507:26 | Copa Airlines 463 | Panama City (PTY) Santo Domingo (SDQ) | delayed | Refunds |
29.04.202522:52 | Copa Airlines 2058 | Los Angeles (LAX) Los Angeles (SBP) | delayed | Refunds |
29.04.202519:40 | Copa Airlines 8011 | Taipei (TPE) San Francisco (SFO) | delayed | Refunds |
29.04.202518:25 | Copa Airlines 1680 | Chicago (IAH) Louisville (SDF) | delayed | Refunds |
29.04.202517:10 | Copa Airlines 7158 | Tabatinga (TBT) Manaus (MAO) | cancelled | Refunds |
29.04.202511:00 | Copa Airlines 2083 | Los Angeles (LAX) Seattle (SEA) | delayed | Refunds |
29.04.202509:00 | Copa Airlines 5055 | Fort Lauderdale (FLL) Tampa (TPA) | delayed | Refunds |
29.04.202508:40 | Copa Airlines 7075 | Sao Paulo (CNF) Vitoria Da Conquista (VDC) | delayed | Refunds |
29.04.202506:45 | Copa Airlines 5134 | Tampa (TPA) Key West (EYW) | delayed | Refunds |
29.04.202501:25 | Copa Airlines 8016 | New York (JFK) Taipei (TPE) | delayed | Refunds |
28.04.202517:37 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
28.04.202511:48 | Copa Airlines 395 | Panama City (PTY) Santiago (SCL) | delayed | Refunds |
28.04.202511:00 | Copa Airlines 5135 | Tampa (TPA) Key West (EYW) | delayed | Refunds |
28.04.202508:29 | Copa Airlines 1854 | Hobbs (HOB) Chicago (IAH) | delayed | Refunds |
28.04.202508:20 | Copa Airlines 1239 | New York (IAD) Buffalo (BUF) | delayed | Refunds |
27.04.202520:00 | Copa Airlines 1848 | Chicago (IAH) Hobbs (HOB) | delayed | Refunds |
27.04.202508:40 | Copa Airlines 7075 | Sao Paulo (CNF) Vitoria Da Conquista (VDC) | delayed | Refunds |
26.04.202520:30 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
26.04.202517:35 | Copa Airlines 3858 | S?o Luis (SLZ) Brasilia (BSB) | delayed | Refunds |
26.04.202517:30 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
26.04.202516:20 | Copa Airlines 2023 | Los Angeles (LAX) Los Angeles (SMF) | delayed | Refunds |
26.04.202516:05 | Copa Airlines 15 | Panama City (PTY) David (DAV) | delayed | Refunds |
26.04.202508:25 | Copa Airlines 7052 | Sao Paulo (CNF) Governador Valadares (GVR) | delayed | Refunds |
25.04.202520:58 | Copa Airlines 1141 | Denver (DEN) Seattle (SEA) | delayed | Refunds |
25.04.202520:00 | Copa Airlines 1848 | Chicago (IAH) Hobbs (HOB) | delayed | Refunds |
25.04.202517:30 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
25.04.202515:35 | Copa Airlines 1286 | Seattle (SEA) Denver (DEN) | delayed | Refunds |
25.04.202509:00 | Copa Airlines 7134 | Sao Paulo (CNF) Uberaba (UBA) | delayed | Refunds |
24.04.202520:00 | Copa Airlines 1848 | Chicago (IAH) Hobbs (HOB) | delayed | Refunds |
24.04.202517:10 | Copa Airlines 7028 | Carajas (CKS) Sao Paulo (CNF) | delayed | Refunds |
23.04.202512:21 | Copa Airlines 1678 | San Antonio (SAT) Chicago (IAH) | delayed | Refunds |
22.04.202520:00 | Copa Airlines 1848 | Chicago (IAH) Hobbs (HOB) | delayed | Refunds |
22.04.202519:11 | Copa Airlines 474 | Panama City (PTY) Santiago (SCL) | delayed | Refunds |
21.04.202520:50 | Copa Airlines 1041 | Denver (DEN) Durango (DRO) | delayed | Refunds |
19.04.202520:30 | Copa Airlines 1040 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
19.04.202508:40 | Copa Airlines 7075 | Sao Paulo (CNF) Vitoria Da Conquista (VDC) | delayed | Refunds |
18.04.202516:40 | Copa Airlines 3752 | Sao Paulo (GRU) Chapeco (XAP) | delayed | Refunds |
18.04.202509:00 | Copa Airlines 7134 | Sao Paulo (CNF) Uberaba (UBA) | delayed | Refunds |
17.04.202517:30 | Copa Airlines 2766 | New York (IAD) Seattle (SEA) | delayed | Refunds |
17.04.202517:10 | Copa Airlines 7028 | Carajas (CKS) Sao Paulo (CNF) | delayed | Refunds |
17.04.202508:40 | Copa Airlines 7075 | Sao Paulo (CNF) Vitoria Da Conquista (VDC) | delayed | Refunds |
16.04.202520:58 | Copa Airlines 1141 | Denver (DEN) Seattle (SEA) | delayed | Refunds |
