Avion Express Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Coping with flight problems can be very annoying. However, the positive thing is that the European Union has laws to support travelers when things go wrong. If you’re taking a plane in the EU, it’s wise to be aware of these regulations. They can be useful if your flight gets messed up.

Being aware of your options can make dealing with travel issues a lot simpler. While it won’t make your flight go any faster, it can help you feel less stressed when things go wrong.

Passenger Rights under EU Regulation 261/2004

When you’re flying in the EU, rest assured that there’s aid available in the case of a flight disruption. EU laws ensure airlines look after their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Refreshments and snacks
  • Accommodation if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also receive:

  • A refund
  • An alternative flight
  • Compensation to make up for the inconvenience

Don’t forget to ask airline representatives about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.

Avion Express Flight Delay Compensation

Flight delays from Avion Express can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are on your side. You could receive up to €600 per person. What counts is when you reach your destination, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.

Your compensation depends on how far you’re flying. A brief trip won’t be compensated as highly as a long one, even if they’re both delayed the same amount of time.

Curious about exactly how much you could get? Check out the table below to see what compensation you could receive:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Avion Express Flight Cancellation Compensation

The European Union has regulations to assist you if your flight is cancelled. Here’s what you should know:

If your flight gets cancelled within two weeks of your scheduled departure, you may be entitled to compensation up to €600. But there’s a catch – the airline doesn’t have to pay if they can get you on another flight that doesn’t mess up your plans too much.

The airline can avoid paying you if they provide an alternative flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you choose to board another flight from the airline, you’re still eligible for compensation. The key factor is your arrival time at your destination.

Your potential compensation is based on two things:

  1. The distance of your flight
  2. How late you arrive

As a result, even if you arrive later than planned, you may still receive some compensation.

Refer to the following table to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.

How to Claim Compensation from Avion Express

It’s crucial to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:

  • Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
  • Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to obtain your rightful compensation. You only pay us if we win your case.

Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational reasons or mechanical problems, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.

Which Avion Express Flights are Covered by EU261?

The European Union’s laws for protecting air passengers are comprehensive in scope. They apply to any flight taking off from a European Union member state airport and any flight coming into an airport within an EU country if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These regulations also cover airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline within, to, or from Europe, you most likely have these rights. It’s good to know about these laws – they’re in place to assist you if something goes wrong with your flight. They guarantee you’re not stranded when your travel plans don’t work out.

When You Are Not Entitled to Compensation

Avion Express isn’t always responsible when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like extreme weather or unforeseen issues.

For example, if there’s an abrupt major weather event, an airport emergency, or an air traffic control strike, Avion Express cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.

When these things happen, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

19.03.202514:10

JSC Avion Express

4113

Hermosillo (HMO)

Monterrey (MTY)

delayed

Refunds

16.03.202518:00

JSC Avion Express

9998

Sofia (SOF)

Rijeka (RJK)

delayed

Refunds

09.03.202514:10

JSC Avion Express

4113

Hermosillo (HMO)

Monterrey (MTY)

delayed

Refunds

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