Handling flight disruptions can be really frustrating. However, the good news is that the European Union has regulations to help travelers when things get messed up. If you’re taking a plane in the EU, it’s smart to understand these protections. They can be useful if your flight goes off course.
Understanding your rights can make managing travel issues less stressful. While it won’t get you to your destination quicker, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight has problems in the EU, you’ll get help. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to ask airline staff about these things if your plans change. They have to tell you about your rights when there’s a significant delay or cancellation.
Avion Express Flight Delay Compensation
Flight delays from Avion Express can be really annoying. However there’s a bright side: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you land, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Curious about exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Avion Express Flight Cancellation Compensation
Europe has regulations to protect you in case of flight cancellation. Here’s what you should know:
In the event of a flight cancellation less than two weeks before your planned travel date, you might get compensation of up to €600. But there’s a catch – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you can still receive compensation. The key factor is when you reach your final destination.
Your potential compensation is based on two things:
- The distance of your flight
- The delay in your arrival
Therefore, even if the alternative flight is delayed, you may still receive some compensation.
Look at the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Avion Express
It’s crucial to know how to request the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will strive to obtain your rightful compensation. You are only charged if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational reasons or technical difficulties, if it was not caused by extraordinary circumstances such as severe weather or air traffic control decisions, you are entitled to compensation.
Which Avion Express Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover all flights departing from an airport within an EU country and every flight landing at an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline within, to, or from Europe, you most likely have these rights. It’s important to be aware of these regulations – they exist to assist you if problems occur with your flight. They guarantee you’re not abandoned when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Avion Express isn’t necessarily at fault when flights are delayed or cancelled. At times, things happen that the airline can’t control, like really bad weather or unexpected problems.
For example, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, Avion Express cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties come up.