Avion Express Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Dealing with flight problems can be quite upsetting. However, the positive thing is that the European Union has regulations to assist travelers when things go wrong. If you’re flying in the EU, it’s a good idea to be aware of these protections. They can help you out if your flight goes off course.

Knowing what you’re entitled to can make handling travel issues a lot simpler. While it won’t make your flight go any faster, it can make you more relaxed when things don’t go as planned.

Passenger Rights under EU Regulation 261/2004

EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines look after their passengers when things go wrong.

When flights are delayed or cancelled, airlines must provide you:

  • Meals and beverages
  • Accommodation if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also get:

  • A refund
  • A different flight option
  • Compensation to make up for the inconvenience

Remember to inquire with airline workers about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.

Avion Express Flight Delay Compensation

Delays with flights from Avion Express can be very frustrating. However there’s a silver lining: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.

Laws in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you reach your destination, not when you take off. So keep an eye on your arrival time if you want to seek compensation.

How much you get depends on the length of your journey. A short flight won’t yield as much as a long one, even if they’re both delayed equally.

Curious about exactly how much you could get? Take a look at the table below to see how much money you might get:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Avion Express Flight Cancellation Compensation

The EU has regulations to assist you in case of flight cancellation. Here’s what you need to know:

If your flight gets cancelled within two weeks of you’re supposed to leave, you might get compensation of up to €600. However, there’s a condition – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.

The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you accept an alternative flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.

Your potential compensation depends on two things:

  1. The distance of your flight
  2. The time difference between the scheduled and actual arrival

Therefore, even if the new flight doesn’t get there on time, you may still receive some compensation.

Look at the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you may not receive any compensation.

How to Claim Compensation from Avion Express

It’s crucial to be aware of how to request the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:

  • Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will strive to secure your compensation. You only pay us if we win your case.

Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational issues or technical difficulties, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you qualify for compensation.

Which Avion Express Flights are Covered by EU261?

The air passenger protection regulations of the European Union are comprehensive in scope. They apply to every flight leaving an airport within an EU country and to all flights arriving at an airport within an EU country when an EU-based airline operates the flight.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also include airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline to, from, or within Europe, you likely have these rights. It’s good to be aware of these regulations – they’re there to support you if problems occur with your flight. They guarantee you’re not abandoned when your trip arrangements don’t work out.

When You Are Not Entitled to Compensation

Avion Express isn’t necessarily responsible when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like extreme weather or unforeseen issues.

For instance, if there’s an abrupt major weather event, an airport emergency, or a strike by air traffic controllers, Avion Express isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.

When these things happen, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties occur.

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