Asiana Airlines Compensation for Flight Delays and Cancellations

Passengers of Asiana Airlines who have faced a flight delay or cancellation have a legal right to compensation. According to EU 261, airlines must compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the steps you should follow to receive the compensation you are entitled to from the airline.

Asiana Airlines Flight Delay or Cancellation Compensation

Before claiming the Asiana Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.

Asiana Airlines Compensation for Flight Delay

According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Be aware you may not always receive compensation for every flight delay. Asiana Airlines isn’t required to pay compensation when extraordinary circumstances outside their control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In such situations, you will generally not be compensated as it is not the airline’s fault.

Asiana Airlines Compensation for Flight Cancellation

EU 261 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the duration of the delay, in line with the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Asiana Airlines is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Asiana Airlines Flights Covered By EU 261/2004?

EU Regulation 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Asiana Airlines isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Asiana Airlines

If your travel plans have been affected by a flight cancellation or delay with Asiana Airlines, it’s essential to understand that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
• Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Asiana Airlines goes the extra mile to help passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, Asiana Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

• Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Asiana Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Asiana Airlines provides hotel accommodation. This also includes transportation to and from the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for instant assistance.

Rebooking and Refunds

When Asiana Airlines cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This flexibility is crucial for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances efficiently.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Asiana Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Asiana Airlines will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Asiana Airlines shall help in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations