Passengers of Asiana Airlines who have faced a delayed or cancelled flight have a legal right to compensation. Under EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we will look at your rights and the steps you should follow to obtain the compensation you have a right to from the airline. Asiana Airlines Flight Delay or Cancellation Compensation Before claiming the Asiana Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Asiana Airlines Compensation for Flight Delay In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your final destination. Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you might not be compensated for every flight delay. Asiana Airlines isn’t required to compensate passengers when extraordinary circumstances they cannot control occur. This covers bad weather, problems at the airport, or air traffic controller strikes. In these instances, you will generally not be given compensation as it is not the airline’s fault. Asiana Airlines Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for compensation of between €250 and €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two factors: the flight distance and the duration of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Asiana Airlines is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Asiana Airlines Flights Covered By EU 261/2004? EU 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. However, Asiana Airlines isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Asiana Airlines If your travel plans have been affected by a flight cancellation or delay with Asiana Airlines, it’s crucial to know that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only pay us if we win your case. These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Asiana Airlines goes the extra mile to support passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Asiana Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Asiana Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Asiana Airlines provides hotel room accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Asiana Airlines cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This option is crucial for minimizing travel interruptions and assisting passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Asiana Airlines shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Asiana Airlines will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Asiana Airlines shall help in rebooking your entire journey, not just the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.