Alliance Air Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in these situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the legislation that covers the rights of air passengers. Specifically, this law covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 encompasses rules regarding the compensation process, including assistance to people affected by flight problems. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, according to your specific case.

Compensation for Alliance Air Flight Cancellation

First and foremost, travelers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Alliance Air Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline is also required to provide a passenger with food, drinks, and accommodation. See key information about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes regulations on assistance and compensation for travelers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

• Meals and beverages appropriate to the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.

In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay extra for this service.

Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you can obtain reimbursement. In this case, it’s important to note that the amount of compensation fully depends on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

In addition, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Alliance Air is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Alliance Air Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:

1. Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You only pay us if we win your case.

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