Airlink Compensation for Flight Delays and Cancellations

Passengers of Airlink who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you need to take to receive the compensation you deserve from the airline.

Airlink Flight Delay or Cancellation Compensation

Before claiming the Airlink compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

Airlink Compensation for Flight Delay

In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Be aware you might not receive compensation for every flight delay. Airlink is not obliged to provide compensation when extraordinary circumstances beyond their control occur. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these instances, you will usually not be given compensation as it is not the airline’s fault.

Airlink Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the distance of the flight and the length of the delay, according to the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Airlink doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.

Are Airlink Flights Covered By EU 261/2004?

EU Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Airlink isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Airlink

If your travel plans have been affected by a flight cancellation or delay with Airlink, it’s essential to be aware that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
• Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will strive to get you your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Airlink goes the extra mile to help passengers during travel disruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions occur, Airlink is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Airlink offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Airlink provides hotel room accommodation. This also covers transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for instant assistance.

Rebooking and Refunds

When Airlink cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This option is crucial for minimizing travel disruptions and supporting passengers to handle unforeseen circumstances efficiently.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your journey, Airlink shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Airlink shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Airlink shall help in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations