Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the legislation that covers air passengers’ rights. More precisely, this law covers diverse cases, including delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 encompasses rules concerning the compensation process, including aid for passengers who suffered from flight problems. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, based on your specific case.
Compensation for AirAsia Flight Cancellation
First and foremost, passengers should be aware that the airline is required to notify them about the cancellation of their flight. If the airline notifies you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for AirAsia Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out common rules on assistance and compensation for travelers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261/2004 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, AirAsia is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim AirAsia Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will do our best to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
11.07.202518:05 | AirAsia 5751 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
11.07.202512:10 | AirAsia 264 | Kuala Lumpur (KUL) Sihanoukville (KOS) | Delayed | Claim Refund |
10.07.202520:50 | AirAsia 6275 | Tawau (TWU) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
10.07.202518:05 | AirAsia 5751 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
10.07.202516:50 | AirAsia 421 | Kuala Lumpur (KUL) Banda Aceh (BTJ) | Delayed | Claim Refund |
10.07.202516:30 | AirAsia 3245 | Bangkok (DMK) Trang (TST) | Delayed | Claim Refund |
10.07.202515:05 | AirAsia 6270 | Kota-Kinabalu (BKI) Tawau (TWU) | Delayed | Claim Refund |
10.07.202513:25 | AirAsia 3134 | Bangkok (DMK) Narathiwat (NAW) | Delayed | Claim Refund |
10.07.202510:55 | AirAsia 174 | Kuala Lumpur (KUL) Sihanoukville (KOS) | Delayed | Claim Refund |
10.07.202507:50 | AirAsia 6269 | Tawau (TWU) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
09.07.202518:05 | AirAsia 5751 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
09.07.202517:40 | AirAsia 6262 | Kota-Kinabalu (BKI) Tawau (TWU) | Delayed | Claim Refund |
09.07.202516:50 | AirAsia 3549 | Loei (LOE) Bangkok (DMK) | Delayed | Claim Refund |
09.07.202516:10 | AirAsia 5748 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
09.07.202516:05 | AirAsia 404 | Padang (PDG) Kuala Lumpur (KUL) | Delayed | Claim Refund |
09.07.202515:30 | AirAsia 405 | Kuala Lumpur (KUL) Padang (PDG) | Delayed | Claim Refund |
09.07.202515:10 | AirAsia 3548 | Bangkok (DMK) Loei (LOE) | Delayed | Claim Refund |
09.07.202513:00 | AirAsia 3520 | Bangkok (DMK) Buri Ram (BFV) | Delayed | Claim Refund |
09.07.202511:40 | AirAsia 3140 | Bangkok (DMK) Ranong (UNN) | Delayed | Claim Refund |
09.07.202511:15 | AirAsia 3923 | Bangkok (DMK) Lampang (LPT) | Delayed | Claim Refund |
09.07.202510:10 | AirAsia 610 | Bangkok (DMK) Phnom Penh (SAI) | Delayed | Claim Refund |
09.07.202510:00 | AirAsia 5740 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
09.07.202509:40 | AirAsia 5198 | Kuala Lumpur (KUL) Sandakan (SDK) | Delayed | Claim Refund |
09.07.202509:05 | AirAsia 6260 | Kota-Kinabalu (BKI) Tawau (TWU) | Delayed | Claim Refund |
09.07.202507:10 | AirAsia 502 | Denpasar (DPS) Singapore (SIN) | Cancelled | Claim Refund |
09.07.202500:55 | AirAsia 1576 | Hangzhou (HGH) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
08.07.202522:50 | AirAsia 127 | Kuala Lumpur (KUL) Jakarta (KNO) | Delayed | Claim Refund |
08.07.202522:30 | AirAsia 29 | Kuala Lumpur (KUL) Tiruchirapally (TRZ) | Delayed | Claim Refund |
08.07.202521:55 | AirAsia 123 | Kuala Lumpur (KUL) Jakarta (KNO) | Delayed | Claim Refund |
08.07.202520:50 | AirAsia 537 | Perth (PER) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202520:45 | AirAsia 23 | Kuala Lumpur (KUL) Tiruchirapally (TRZ) | Delayed | Claim Refund |
08.07.202520:40 | AirAsia 557 | Kuala Lumpur (KUL) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202520:15 | AirAsia 4419 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202520:10 | AirAsia 247 | Phuket (HKT) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202519:55 | AirAsia 3031 | Bangkok (DMK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202519:50 | AirAsia 3028 | Phuket (HKT) Bangkok (DMK) | Delayed | Claim Refund |
08.07.202519:45 | AirAsia 3343 | Nakhon Phanom (KOP) Bangkok (DMK) | Delayed | Claim Refund |
08.07.202519:30 | AirAsia 810 | Jakarta (CGK) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202519:00 | AirAsia 5874 | Kuala Lumpur (KUL) Sibu (SBW) | Delayed | Claim Refund |
08.07.202518:45 | AirAsia 245 | Bangkok (DMK) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202518:35 | AirAsia 545 | Perth (PER) Denpasar (DPS) | Delayed | Claim Refund |
08.07.202518:20 | AirAsia 820 | Kuala Lumpur (KUL) Phuket (HKT) | Delayed | Claim Refund |
08.07.202517:55 | AirAsia 3342 | Bangkok (DMK) Nakhon Phanom (KOP) | Delayed | Claim Refund |
08.07.202517:50 | AirAsia 157 | Bangkok (DMK) Jakarta (KNO) | Delayed | Claim Refund |
08.07.202516:55 | AirAsia 231 | Okinawa (OKA) Taipei (TPE) | Delayed | Claim Refund |
08.07.202516:40 | AirAsia 246 | Denpasar (DPS) Phuket (HKT) | Delayed | Claim Refund |
08.07.202516:30 | AirAsia 3245 | Bangkok (DMK) Trang (TST) | Delayed | Claim Refund |
08.07.202516:05 | AirAsia 826 | Kuala Lumpur (KUL) Phuket (HKT) | Delayed | Claim Refund |
08.07.202515:55 | AirAsia 3024 | Phuket (HKT) Bangkok (DMK) | Delayed | Claim Refund |
08.07.202515:10 | AirAsia 3092 | Phuket (HKT) Bangkok (DMK) | Delayed | Claim Refund |
08.07.202515:00 | AirAsia 1264 | Manila (MNL) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202514:40 | AirAsia 3007 | Bangkok (DMK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202513:55 | AirAsia 3023 | Bangkok (DMK) Phuket (HKT) | Delayed | Claim Refund |
08.07.202513:50 | AirAsia 136 | Kuala Lumpur (KUL) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202513:25 | AirAsia 1582 | Jakarta (KNO) Penang (PEN) | Delayed | Claim Refund |
08.07.202513:25 | AirAsia 3134 | Bangkok (DMK) Narathiwat (NAW) | Delayed | Claim Refund |
08.07.202513:10 | AirAsia 1583 | Penang (PEN) Jakarta (KNO) | Delayed | Claim Refund |
08.07.202512:40 | AirAsia 1030 | Bangkok (DMK) Luang Prabang (LPQ) | Delayed | Claim Refund |
08.07.202508:10 | AirAsia 518 | Bangkok (DMK) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202507:20 | AirAsia 423 | Kuala Lumpur (KUL) Banda Aceh (BTJ) | Delayed | Claim Refund |
08.07.202507:15 | AirAsia 138 | Kuala Lumpur (KUL) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202506:05 | AirAsia 5744 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
08.07.202506:00 | AirAsia 5246 | Kuala Lumpur (KUL) Bintulu (BTU) | Delayed | Claim Refund |
08.07.202501:05 | AirAsia 548 | Denpasar (DPS) Perth (PER) | Cancelled | Claim Refund |
07.07.202523:45 | AirAsia 420 | Denpasar (DPS) Adelaide (ADL) | Cancelled | Claim Refund |
07.07.202522:50 | AirAsia 127 | Kuala Lumpur (KUL) Jakarta (KNO) | Delayed | Claim Refund |
07.07.202522:30 | AirAsia 9 | Kuala Lumpur (KUL) Thiruvananthapuram (TRV) | Delayed | Claim Refund |
07.07.202521:55 | AirAsia 123 | Kuala Lumpur (KUL) Jakarta (KNO) | Delayed | Claim Refund |
07.07.202521:40 | AirAsia 819 | Denpasar (DPS) Jakarta (CGK) | Delayed | Claim Refund |
07.07.202521:15 | AirAsia 555 | Kuala Lumpur (KUL) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202520:50 | AirAsia 713 | Manila (MNL) Kalibo (KLO) | Delayed | Claim Refund |
07.07.202520:50 | AirAsia 537 | Perth (PER) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202520:50 | AirAsia 6275 | Tawau (TWU) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
07.07.202520:40 | AirAsia 557 | Kuala Lumpur (KUL) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202520:20 | AirAsia 126 | Jakarta (KNO) Kuala Lumpur (KUL) | Delayed | Claim Refund |
07.07.202519:35 | AirAsia 6274 | Kota-Kinabalu (BKI) Tawau (TWU) | Delayed | Claim Refund |
07.07.202519:30 | AirAsia 810 | Jakarta (CGK) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202519:15 | AirAsia 395 | Kuala Lumpur (KUL) Jakarta (KNO) | Delayed | Claim Refund |
07.07.202519:10 | AirAsia 482 | Balikpapan (BPN) Kuala Lumpur (KUL) | Delayed | Claim Refund |
07.07.202519:00 | AirAsia 245 | Bangkok (DMK) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202518:20 | AirAsia 818 | Jakarta (CGK) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202518:05 | AirAsia 5751 | Kuala Lumpur (KUL) Tawau (TWU) | Delayed | Claim Refund |
07.07.202517:50 | AirAsia 157 | Bangkok (DMK) Jakarta (KNO) | Delayed | Claim Refund |
07.07.202517:50 | AirAsia 374 | Kuala Lumpur (KUL) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202517:40 | AirAsia 3115 | Hat Yai (HDY) Bangkok (DMK) | Delayed | Claim Refund |
07.07.202517:40 | AirAsia 3110 | Bangkok (DMK) Hat Yai (HDY) | Delayed | Claim Refund |
07.07.202517:30 | AirAsia 507 | Singapore (SIN) Denpasar (DPS) | Delayed | Claim Refund |
07.07.202517:30 | AirAsia 5868 | Kuala Lumpur (KUL) Sibu (SBW) | Delayed | Claim Refund |
07.07.202516:15 | AirAsia 3109 | Hat Yai (HDY) Bangkok (DMK) | Delayed | Claim Refund |
07.07.202516:15 | AirAsia 1574 | Kota-Kinabalu (BKI) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202516:05 | AirAsia 404 | Padang (PDG) Kuala Lumpur (KUL) | Delayed | Claim Refund |
07.07.202515:35 | AirAsia 3114 | Bangkok (DMK) Hat Yai (HDY) | Delayed | Claim Refund |
07.07.202515:25 | AirAsia 6084 | Johor Bahru (JHB) Ipoh (IPH) | Delayed | Claim Refund |
07.07.202515:20 | AirAsia 3135 | Narathiwat (NAW) Bangkok (DMK) | Delayed | Claim Refund |
07.07.202515:10 | AirAsia 3548 | Bangkok (DMK) Loei (LOE) | Delayed | Claim Refund |
07.07.202514:55 | AirAsia 309 | Kuala Lumpur (KUL) Hat Yai (HDY) | Delayed | Claim Refund |
07.07.202514:15 | AirAsia 3108 | Bangkok (DMK) Hat Yai (HDY) | Delayed | Claim Refund |
07.07.202513:25 | AirAsia 3134 | Bangkok (DMK) Narathiwat (NAW) | Delayed | Claim Refund |
07.07.202513:15 | AirAsia 172 | Kuala Lumpur (KUL) Phnom Penh (SAI) | Delayed | Claim Refund |
07.07.202513:00 | AirAsia 3520 | Bangkok (DMK) Buri Ram (BFV) | Delayed | Claim Refund |
