Air Tanzania Compensation for Flight Delays and Cancellations

Passengers of Air Tanzania who have faced a flight cancellation or delay have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to receive the compensation you are entitled to from the airline.

Air Tanzania Flight Delay or Cancellation Compensation

Before claiming the Air Tanzania compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.

Air Tanzania Compensation for Flight Delay

In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.

Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind you may not be compensated for every flight delay. Air Tanzania is not obliged to provide compensation when extraordinary circumstances they cannot control arise. This includes bad weather, problems at the airport, or air traffic controller strikes. In such situations, you will usually not be given compensation as it is not the airline’s fault.

Air Tanzania Compensation for Flight Cancellation

EU 261 states that airlines are required to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the flight distance and the duration of the delay, according to the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Air Tanzania isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.

Are Air Tanzania Flights Covered By EU 261/2004?

EU 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Air Tanzania isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Air Tanzania

If your travel plans have been affected by a flight cancellation or delay with Air Tanzania, it’s crucial to be aware that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
• Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to get you your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Air Tanzania goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions occur, Air Tanzania is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

• Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Air Tanzania offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Air Tanzania provides hotel room accommodation. This covers transportation to and from the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Air Tanzania cancels a flight, passengers have the option to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel disruptions and helping passengers to handle unforeseen circumstances successfully.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your journey, Air Tanzania shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Tanzania will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Air Tanzania will assist in rebooking your entire journey, not only the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations