Passengers of Air Tanzania who have experienced a cancelled or delayed flight are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you should follow to obtain the compensation you are entitled to from the airline.
Air Tanzania Flight Delay or Cancellation Compensation
Before claiming the Air Tanzania compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Air Tanzania Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your final destination.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always receive compensation for every flight delay. Air Tanzania is not obliged to pay compensation when extraordinary circumstances they cannot control arise. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these instances, you will usually not be compensated as it is not the airline’s fault.
Air Tanzania Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Tanzania doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Air Tanzania Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Air Tanzania isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Tanzania
If your travel plans have been affected by a flight cancellation or delay with Air Tanzania, it’s important to be aware that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will strive to get you your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Tanzania goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Air Tanzania is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Tanzania offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Tanzania provides hotel room accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Air Tanzania cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Air Tanzania shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Tanzania shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Tanzania will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.