Passengers of Air Senegal who have faced a cancelled or delayed flight are legally entitled to compensation. According to EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the actions you need to take to obtain the compensation you have a right to from the airline. Air Senegal Flight Delay or Cancellation Compensation Before claiming the Air Senegal compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Air Senegal Compensation for Flight Delay According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport. Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not always receive compensation for every flight delay. Air Senegal is not obliged to provide compensation when extraordinary circumstances beyond their control occur. This includes bad weather, airport issues, or a strike by air traffic controllers. In such situations, you will generally not be compensated as it is not the airline’s fault. Air Senegal Compensation for Flight Cancellation EU 261 states that airlines have to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for compensation of between €250 and €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the flight distance and the duration of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Air Senegal isn’t required to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Air Senegal Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Air Senegal isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Air Senegal If your travel plans have been affected by a flight cancellation or delay with Air Senegal, it’s important to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You are only charged if we win your case. These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Air Senegal goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Air Senegal is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Air Senegal offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Air Senegal provides hotel accommodation. This includes transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Air Senegal cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel interruptions and assisting passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Air Senegal will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Senegal shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Air Senegal shall help in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.