Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with air passengers’ rights. In particular, this regulation covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses regulations regarding the process of compensation, including aid to travelers who suffered from air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, depending on your specific case.
Compensation for Air India Express Flight Cancellation
First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Air India Express Flight Delay
When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which establishes standard rules on compensation and assistance for travelers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you will not be charged extra for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air India Express is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air India Express Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
07.05.202513:35 | Air India Express 1183 | Jammu (IXJ) Srinagar (SXR) | cancelled | Refunds |
07.05.202512:10 | Air India Express 1182 | Srinagar (SXR) Jammu (IXJ) | cancelled | Refunds |
06.05.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
05.05.202521:35 | Air India Express 1219 | Mumbai (BOM) Lucknow (LKO) | cancelled | Refunds |
05.05.202520:10 | Air India Express 1241 | Goa (GOI) Mumbai (BOM) | delayed | Refunds |
05.05.202518:45 | Air India Express 1624 | Chennai (MAA) Tiruchirapally (TRZ) | delayed | Refunds |
05.05.202518:40 | Air India Express 1219 | Jaipur (JAI) Mumbai (BOM) | cancelled | Refunds |
05.05.202518:25 | Air India Express 1240 | Mumbai (BOM) Goa (GOI) | delayed | Refunds |
05.05.202518:05 | Air India Express 2934 | Thiruvananthapuram (TRV) Hyderabad (HYD) | delayed | Refunds |
05.05.202517:00 | Air India Express 436 | Dubai (DXB) Kochi (COK) | delayed | Refunds |
05.05.202516:25 | Air India Express 191 | Amritsar (ATQ) Dubai (DXB) | delayed | Refunds |
05.05.202516:15 | Air India Express 1214 | Mumbai (BOM) Jaipur (JAI) | cancelled | Refunds |
05.05.202515:35 | Air India Express 1324 | Bangalore (BLR) Thiruvananthapuram (TRV) | delayed | Refunds |
05.05.202515:25 | Air India Express 1024 | Mangalore (IXE) Mumbai (BOM) | delayed | Refunds |
05.05.202515:05 | Air India Express 2547 | Varanasi (VNS) Mumbai (BOM) | delayed | Refunds |
05.05.202515:00 | Air India Express 1240 | Bhubaneswar (BBI) Mumbai (BOM) | delayed | Refunds |
05.05.202513:55 | Air India Express 1214 | Goa (GOI) Mumbai (BOM) | delayed | Refunds |
05.05.202510:55 | Air India Express 336 | Al Ain (AAN) Kozhikode (CCJ) | delayed | Refunds |
04.05.202523:10 | Air India Express 747 | Kolkata (CNN) Dubai (DXB) | delayed | Refunds |
04.05.202516:25 | Air India Express 191 | Amritsar (ATQ) Dubai (DXB) | delayed | Refunds |
04.05.202513:35 | Air India Express 611 | Tiruchirapally (TRZ) Dubai (DXB) | delayed | Refunds |
03.05.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
02.05.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
02.05.202508:50 | Air India Express 193 | Lucknow (LKO) Dubai (DXB) | delayed | Refunds |
01.05.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
30.04.202511:05 | Air India Express 2886 | Hyderabad (HYD) Patna (PAT) | delayed | Refunds |
30.04.202506:10 | Air India Express 580 | Dammam (DMM) Thiruvananthapuram (TRV) | delayed | Refunds |
30.04.202501:10 | Air India Express 538 | Abu Dhabi (AUH) Thiruvananthapuram (TRV) | delayed | Refunds |
29.04.202514:15 | Air India Express 374 | Doha (DOH) Thiruvananthapuram (TRV) | delayed | Refunds |
29.04.202514:00 | Air India Express 586 | Sharjah (SHJ) Thiruvananthapuram (TRV) | delayed | Refunds |
29.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
29.04.202502:10 | Air India Express 582 | Dammam (DMM) Thiruvananthapuram (TRV) | delayed | Refunds |
28.04.202507:30 | Air India Express 335 | Kozhikode (CCJ) Al Ain (AAN) | delayed | Refunds |
27.04.202519:00 | Air India Express 323 | Kozhikode (CCJ) Al Ain (AAN) | delayed | Refunds |
26.04.202523:25 | Air India Express 2720 | Bangalore (BLR) Pune (PNQ) | delayed | Refunds |
26.04.202522:15 | Air India Express 1130 | New Delhi (DEL) Pune (PNQ) | delayed | Refunds |
26.04.202521:45 | Air India Express 1513 | Patna (PAT) Kolkata (CCU) | delayed | Refunds |
26.04.202521:20 | Air India Express 1056 | New Delhi (DEL) Pune (PNQ) | delayed | Refunds |
24.04.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
24.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
23.04.202508:50 | Air India Express 193 | Lucknow (LKO) Dubai (DXB) | delayed | Refunds |
21.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
20.04.202512:50 | Air India Express 2564 | Jammu (IXJ) Srinagar (SXR) | delayed | Refunds |
19.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
18.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
17.04.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
16.04.202521:35 | Air India Express 1219 | Mumbai (BOM) Lucknow (LKO) | delayed | Refunds |
16.04.202512:10 | Air India Express 1182 | Srinagar (SXR) Jammu (IXJ) | delayed | Refunds |
15.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
14.04.202519:45 | Air India Express 1058 | Kolkata (CCU) Hyderabad (HYD) | delayed | Refunds |
14.04.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
14.04.202513:45 | Air India Express 1596 | Kolkata (CCU) Bhubaneswar (BBI) | delayed | Refunds |
13.04.202518:40 | Air India Express 1219 | Jaipur (JAI) Mumbai (BOM) | delayed | Refunds |
12.04.202522:15 | Air India Express 2729 | Jaipur (JAI) Bangalore (BLR) | delayed | Refunds |
12.04.202520:05 | Air India Express 2890 | Jaipur (JAI) Hyderabad (HYD) | delayed | Refunds |
12.04.202517:05 | Air India Express 257 | Mumbai (BOM) Abu Dhabi (AUH) | delayed | Refunds |
12.04.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
10.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
08.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
08.04.202505:25 | Air India Express 1675 | Chennai (MAA) Pune (PNQ) | delayed | Refunds |
07.04.202523:25 | Air India Express 2720 | Bangalore (BLR) Pune (PNQ) | delayed | Refunds |
07.04.202516:05 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
07.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
07.04.202500:10 | Air India Express 1201 | Gawahati (GAU) New Delhi (DEL) | delayed | Refunds |
06.04.202520:50 | Air India Express 1200 | New Delhi (DEL) Gawahati (GAU) | delayed | Refunds |
05.04.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
03.04.202511:05 | Air India Express 435 | Kochi (COK) Dubai (DXB) | delayed | Refunds |
02.04.202514:40 | Air India Express 343 | Kozhikode (CCJ) Dubai (DXB) | delayed | Refunds |
02.04.202504:50 | Air India Express 437 | Kochi (COK) Dubai (DXB) | delayed | Refunds |
30.03.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
30.03.202511:00 | Air India Express 3301 | Kolkata (CCU) Imphal (IMF) | delayed | Refunds |
29.03.202515:50 | Air India Express 1142 | Gawahati (GAU) Imphal (IMF) | delayed | Refunds |
28.03.202513:20 | Air India Express 1067 | Gawahati (GAU) Dimapur (DMU) | delayed | Refunds |
