Air India Express Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the law that deals with air passengers’ rights. In particular, this regulation covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 encompasses regulations regarding the process of compensation, including aid to travelers who suffered from air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, depending on your specific case.

Compensation for Air India Express Flight Cancellation

First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Air India Express Flight Delay

When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of EU Regulation 261/2004, which establishes standard rules on compensation and assistance for travelers in cases of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:

  • Food and drinks appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you will not be charged extra for this upgrade.

Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Air India Express is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Air India Express Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to claim compensation. To apply for compensation, follow these steps:

  1. Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
  2. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202510:15

Air India Express

335

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

28.05.202516:45

Air India Express

539

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

28.05.202516:25

Air India Express

191

Amritsar (ATQ)

Dubai (DXB)

delayed

Claim Refund

28.05.202514:40

Air India Express

343

Kozhikode (CCJ)

Dubai (DXB)

delayed

Claim Refund

28.05.202508:50

Air India Express

192

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

27.05.202518:45

Air India Express

1624

Chennai (MAA)

Tiruchirapally (TRZ)

delayed

Claim Refund

27.05.202518:30

Air India Express

2421

Bangalore (BLR)

Tiruchirapally (TRZ)

delayed

Claim Refund

27.05.202518:20

Air India Express

1010

Patna (PAT)

New Delhi (DEL)

delayed

Claim Refund

27.05.202515:50

Air India Express

1014

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

27.05.202510:15

Air India Express

1591

Kolkata (CCU)

Patna (PAT)

delayed

Claim Refund

27.05.202508:50

Air India Express

193

Lucknow (LKO)

Dubai (DXB)

delayed

Claim Refund

27.05.202508:50

Air India Express

192

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

27.05.202505:35

Air India Express

831

Mangalore (IXE)

Dubai (DXB)

delayed

Claim Refund

27.05.202500:10

Air India Express

582

Dammam (DMM)

Thiruvananthapuram (TRV)

delayed

Claim Refund

26.05.202516:05

Air India Express

1142

Gawahati (GAU)

Imphal (IMF)

delayed

Claim Refund

26.05.202510:15

Air India Express

1591

Kolkata (CCU)

Patna (PAT)

delayed

Claim Refund

26.05.202507:40

Air India Express

2357

Thiruvananthapuram (TRV)

Kolkata (CNN)

delayed

Claim Refund

26.05.202507:30

Air India Express

335

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

26.05.202506:15

Air India Express

2741

Bangalore (BLR)

Thiruvananthapuram (TRV)

delayed

Claim Refund

26.05.202505:40

Air India Express

2936

Bangalore (BLR)

Patna (PAT)

delayed

Claim Refund

26.05.202502:10

Air India Express

582

Dammam (DMM)

Thiruvananthapuram (TRV)

delayed

Claim Refund

26.05.202501:10

Air India Express

538

Abu Dhabi (AUH)

Thiruvananthapuram (TRV)

delayed

Claim Refund

25.05.202519:00

Air India Express

323

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

25.05.202501:05

Air India Express

839

Goa (GOI)

Dubai (DXB)

delayed

Claim Refund

24.05.202516:45

Air India Express

539

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

24.05.202516:25

Air India Express

191

Amritsar (ATQ)

Dubai (DXB)

delayed

Claim Refund

24.05.202515:50

Air India Express

1014

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

24.05.202513:20

Air India Express

1067

Gawahati (GAU)

Dimapur (DMU)

delayed

Claim Refund

24.05.202512:30

Air India Express

550

Muscat (MCT)

Thiruvananthapuram (TRV)

delayed

Claim Refund

24.05.202512:05

Air India Express

343

Kozhikode (CCJ)

Dubai (DXB)

delayed

Claim Refund

24.05.202508:50

Air India Express

193

Lucknow (LKO)

Dubai (DXB)

delayed

Claim Refund

24.05.202508:50

Air India Express

192

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

24.05.202502:25

Air India Express

194

Dubai (DXB)

Lucknow (LKO)

delayed

Claim Refund

23.05.202519:25

Air India Express

196

Dubai (DXB)

Jaipur (JAI)

delayed

Claim Refund

23.05.202516:45

Air India Express

539

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

23.05.202516:15

Air India Express

191

Amritsar (ATQ)

Dubai (DXB)

delayed

Claim Refund

23.05.202513:20

Air India Express

1067

Gawahati (GAU)

Dimapur (DMU)

delayed

Claim Refund

23.05.202508:50

Air India Express

192

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

23.05.202501:05

Air India Express

839

Goa (GOI)

Dubai (DXB)

delayed

Claim Refund

22.05.202523:35

Air India Express

1460

Patna (PAT)

Bangalore (BLR)

cancelled

Claim Refund

22.05.202521:15

Air India Express

1025

Bhubaneswar (BBI)

Mumbai (BOM)

cancelled

Claim Refund

22.05.202520:10

Air India Express

1241

Goa (GOI)

Mumbai (BOM)

delayed

Claim Refund

22.05.202520:10

Air India Express

1459

Bangalore (BLR)

Patna (PAT)

cancelled

Claim Refund

22.05.202519:10

Air India Express

957

Mangalore (IXE)

Dubai (DXB)

delayed

Claim Refund

22.05.202518:20

Air India Express

1024

Mumbai (BOM)

Bhubaneswar (BBI)

cancelled

Claim Refund

22.05.202518:05

Air India Express

344

Dubai (DXB)

Kozhikode (CCJ)

delayed

Claim Refund

22.05.202516:05

Air India Express

1142

Gawahati (GAU)

Imphal (IMF)

delayed

Claim Refund

22.05.202515:30

Air India Express

2933

Hyderabad (HYD)

Thiruvananthapuram (TRV)

delayed

Claim Refund

22.05.202515:25

Air India Express

1024

Mangalore (IXE)

Mumbai (BOM)

delayed

Claim Refund

22.05.202515:05

Air India Express

2547

Varanasi (VNS)

Mumbai (BOM)

delayed

Claim Refund

22.05.202515:00

Air India Express

1240

Bhubaneswar (BBI)

Mumbai (BOM)

delayed

Claim Refund

22.05.202513:55

Air India Express

2887

Patna (PAT)

Hyderabad (HYD)

cancelled

Claim Refund

22.05.202513:55

Air India Express

1214

Goa (GOI)

Mumbai (BOM)

delayed

Claim Refund

22.05.202512:10

Air India Express

1070

Mumbai (BOM)

Goa (GOI)

delayed

Claim Refund

22.05.202511:25

Air India Express

689

Singapore (SIN)

Tiruchirapally (TRZ)

delayed

Claim Refund

22.05.202511:05

Air India Express

2886

Hyderabad (HYD)

Patna (PAT)

cancelled

Claim Refund

22.05.202510:25

Air India Express

2914

Patna (PAT)

Bhubaneswar (BBI)

cancelled

Claim Refund

22.05.202510:15

Air India Express

1591

Kolkata (CCU)

Patna (PAT)

delayed

Claim Refund

22.05.202510:15

Air India Express

335

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

22.05.202507:35

Air India Express

2801

Bhubaneswar (BBI)

Patna (PAT)

cancelled

Claim Refund

22.05.202505:40

Air India Express

2936

Bangalore (BLR)

Patna (PAT)

delayed

Claim Refund

22.05.202505:35

Air India Express

282

Dammam (DMM)

Mumbai (BOM)

delayed

Claim Refund

21.05.202523:35

Air India Express

1460

Patna (PAT)

Bangalore (BLR)

cancelled

Claim Refund

21.05.202520:10

Air India Express

1459

Bangalore (BLR)

Patna (PAT)

cancelled

Claim Refund

21.05.202519:55

Air India Express

196

Dubai (DXB)

Jaipur (JAI)

delayed

Claim Refund

21.05.202517:10

Air India Express

1519

Patna (PAT)

Kolkata (CCU)

cancelled

Claim Refund

21.05.202516:25

Air India Express

191

Amritsar (ATQ)

Dubai (DXB)

delayed

Claim Refund

21.05.202513:40

Air India Express

1882

Kochi (COK)

Tiruchirapally (TRZ)

delayed

Claim Refund

20.05.202509:00

Air India Express

832

Dubai (DXB)

Mangalore (IXE)

cancelled

Claim Refund

20.05.202505:35

Air India Express

831

Mangalore (IXE)

Dubai (DXB)

cancelled

Claim Refund

19.05.202523:10

Air India Express

747

Kolkata (CNN)

Dubai (DXB)

delayed

Claim Refund

19.05.202517:45

Air India Express

1143

Imphal (IMF)

Gawahati (GAU)

delayed

Claim Refund

19.05.202516:25

Air India Express

191

Amritsar (ATQ)

Dubai (DXB)

delayed

Claim Refund

19.05.202516:05

Air India Express

1142

Gawahati (GAU)

Imphal (IMF)

delayed

Claim Refund

19.05.202508:40

Air India Express

831

Mangalore (IXE)

Dubai (DXB)

delayed

Claim Refund

18.05.202508:50

Air India Express

192

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

17.05.202520:10

Air India Express

1459

Bangalore (BLR)

Patna (PAT)

delayed

Claim Refund

17.05.202516:45

Air India Express

539

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

17.05.202516:15

Air India Express

1214

Mumbai (BOM)

Jaipur (JAI)

delayed

Claim Refund

17.05.202515:50

Air India Express

1014

New Delhi (DEL)

Patna (PAT)

delayed

Claim Refund

17.05.202515:00

Air India Express

1240

Bhubaneswar (BBI)

Mumbai (BOM)

delayed

Claim Refund

17.05.202513:55

Air India Express

1214

Goa (GOI)

Mumbai (BOM)

delayed

Claim Refund

17.05.202512:10

Air India Express

1070

Mumbai (BOM)

Goa (GOI)

delayed

Claim Refund

17.05.202512:05

Air India Express

1238

Mumbai (BOM)

Bhubaneswar (BBI)

delayed

Claim Refund

17.05.202508:50

Air India Express

192

Dubai (DXB)

Amritsar (ATQ)

delayed

Claim Refund

17.05.202508:35

Air India Express

298

Abu Dhabi (AUH)

Mumbai (BOM)

delayed

Claim Refund

15.05.202519:50

Air India Express

431

Kochi (COK)

Dubai (DXB)

delayed

Claim Refund

15.05.202516:45

Air India Express

539

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

15.05.202516:05

Air India Express

1142

Gawahati (GAU)

Imphal (IMF)

delayed

Claim Refund

15.05.202513:35

Air India Express

611

Tiruchirapally (TRZ)

Dubai (DXB)

delayed

Claim Refund

14.05.202520:15

Air India Express

813

Mangalore (IXE)

Dubai (DXB)

delayed

Claim Refund

14.05.202516:45

Air India Express

539

Thiruvananthapuram (TRV)

Dubai (DXB)

delayed

Claim Refund

13.05.202513:20

Air India Express

1067

Gawahati (GAU)

Dimapur (DMU)

delayed

Claim Refund

13.05.202508:50

Air India Express

193

Lucknow (LKO)

Dubai (DXB)

delayed

Claim Refund

10.05.202517:45

Air India Express

1143

Imphal (IMF)

Gawahati (GAU)

delayed

Claim Refund

10.05.202516:05

Air India Express

1142

Gawahati (GAU)

Imphal (IMF)

delayed

Claim Refund

09.05.202513:45

Air India Express

1596

Kolkata (CCU)

Bhubaneswar (BBI)

delayed

Claim Refund

09.05.202512:05

Air India Express

1238

Mumbai (BOM)

Bhubaneswar (BBI)

delayed

Claim Refund

09.05.202507:30

Air India Express

335

Kozhikode (CCJ)

Al Ain (AAN)

delayed

Claim Refund

08.05.202522:30

Air India Express

1241

Mumbai (BOM)

Kolkata (CNN)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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