Handling flight problems can be quite upsetting. However, the good news is that the European Union has laws to assist travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s wise to understand these regulations. They can be useful if your flight goes off course.
Understanding your rights can make managing travel complications less stressful. While it won’t make your flight go any faster, it can make you more relaxed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s help available in the case of a flight disruption. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline representatives about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
AeroItalia Flight Delay Compensation
Delays with flights from AeroItalia can be very frustrating. However there’s some good news: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What counts is when you arrive, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A short flight won’t get you as much money as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Take a look at the table below to see what compensation you could receive:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
AeroItalia Flight Cancellation Compensation
Europe has regulations to protect you if your flight is cancelled. Here’s what you need to know:
If your flight gets cancelled less than two weeks before you’re supposed to leave, you might get compensation up to €600. But keep in mind – the airline doesn’t have to pay if they can get you on another flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take a different flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.
The amount you could receive is determined by two things:
- How far you’re flying
- The time difference between the scheduled and actual arrival
So, even if the alternative flight is delayed, you may still receive some compensation.
Refer to the following table to understand better:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from AeroItalia
It’s crucial to understand how to request the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will strive to get you your compensation. You are only charged if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed as a result of operational issues or technical issues, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which AeroItalia Flights are Covered by EU261?
The air passenger protection regulations of the European Union are far-reaching. They apply to every flight leaving a European Union member state airport and every flight landing at an airport in an EU member state when an EU-based airline operates the flight.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline to, within, or from Europe, you likely have these rights. It’s helpful to be aware of these laws – they’re there to assist you if problems occur with your flight. They ensure you’re not stranded when your travel plans go awry.
When You Are Not Entitled to Compensation
AeroItalia isn’t always at fault when flights are delayed or cancelled. Occasionally, events occur that the airline can’t control, like severe weather conditions or unexpected problems.
For example, if there’s a sudden storm, an emergency at the airport, or a strike by air traffic controllers, AeroItalia cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these things happen, you probably won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties occur.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
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