Lyon-Saint Exupéry Airport Flight Delay and Cancellation Compensation

Flight cancellations and delays are the most common problems experienced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 outlines the conditions under which passengers are eligible for compensation and assistance in the event of flight disruption.

In this article, you will discover everything you need to know about EU 261 regulation and under what circumstances you are entitled to compensation.

Passenger Rights under EU 261/2004

Under EU Regulation 261/2004, passengers traveling to or from Lyon-Saint Exupéry Airport on flights operated by EU-based airlines have certain rights in case of significant cancellations or delays. These rights include:

• Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
• Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: When an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Passengers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.

Lyon-Saint Exupéry Airport Flight Delay Compensation

Flyers facing flight delays at Lyon-Saint Exupéry Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for flight delays due to extraordinary circumstances outside their control.

Lyon-Saint Exupéry Airport Flight Cancellation Compensation

In case of a flight cancellation causing inconvenience at the Lyon-Saint Exupéry Airport, under EU Regulation 261, passengers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

Nevertheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Financial compensation could still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to this table to figure out the compensation amount you are entitled to:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines usually don’t provide compensation for cancellations caused by extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.

Which Lyon-Saint Exupéry Airport Flights are Covered by EU261?

If you are departing from an airport in the European Union and flying with an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from Lyon-Saint Exupéry Airport to anywhere	Yes	Yes
Arrivals at Lyon-Saint Exupéry Airport from inside the EU	Yes	No
Arrivals at Lyon-Saint Exupéry Airport from outside the EU	Yes	No

How to Claim Compensation from Lyon-Saint Exupéry Airport

Flight cancellations and delays often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Lyon-Saint Exupéry Airport, you may be entitled to compensation under EU Regulation 261/2004.

To initiate your compensation claim, follow these steps:

1. Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case.

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