EuroAirport Basel-Mulhouse-Freiburg Flight Delay and Cancellation Compensation

Flight cancellations and delays are the most frequent problems faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 outlines the situations in which passengers are entitled to compensation and assistance during flight disruption.

Here, you will find everything you need to know about Regulation EU261 and in which situations you are eligible for compensation.

Passenger Rights under EU 261/2004

According to EU Regulation 261/2004, travelers flying to or from EuroAirport Basel-Mulhouse-Freiburg on flights operated by EU-based airlines have certain rights if they experience significant cancellations or delays. These rights include:

• Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
• Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: If an overnight stay is required, the airline must provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Passengers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation between €250 to €600.

EuroAirport Basel-Mulhouse-Freiburg Flight Delay Compensation

Travelers experiencing flight delays at EuroAirport Basel-Mulhouse-Freiburg might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.

EuroAirport Basel-Mulhouse-Freiburg Flight Cancellation Compensation

In the event of a flight cancellation causing inconvenience at the EuroAirport Basel-Mulhouse-Freiburg, according to EU 261, travelers can get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

Nonetheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Compensation may still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can check the table below to figure out the compensation amount you are eligible for:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.

Which EuroAirport Basel-Mulhouse-Freiburg Flights are Covered by EU261?

If you are departing from an airport in the European Union and traveling on an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from EuroAirport Basel-Mulhouse-Freiburg to anywhere	Yes	Yes
Arrivals at EuroAirport Basel-Mulhouse-Freiburg from inside the EU	Yes	No
Arrivals at EuroAirport Basel-Mulhouse-Freiburg from outside the EU	Yes	No

How to Claim Compensation from EuroAirport Basel-Mulhouse-Freiburg

Flight cancellations and delays are common due to factors such as bad weather, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at EuroAirport Basel-Mulhouse-Freiburg, you may be entitled to compensation under EU 261/2004.

To initiate your compensation claim, proceed with these steps:

1. Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case.

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