Handling flight issues can be quite upsetting. However, the bright side is that the European Union has laws to help travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s a good idea to understand these regulations. They can come in handy if your flight goes off course.
Understanding your rights can make handling travel issues a lot simpler. While it won’t make your flight go any faster, it can reduce your anxiety when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws guarantee airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Remember to ask airline staff about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Cargolux Flight Delay Compensation
Travel setbacks from Cargolux can be very frustrating. However there’s a bright side: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What matters is when you arrive, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A short flight won’t yield as much as a long one, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Cargolux Flight Cancellation Compensation
Europe has regulations to assist you if your flight is cancelled. Here’s the important information:
In the event of a flight cancellation within two weeks of you’re supposed to leave, you might get compensation of up to €600. But there’s a catch – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still get compensation. What matters most is when you reach your final destination.
The amount you could receive depends on a couple of points:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the alternative flight is delayed, you could still be eligible for compensation.
Refer to the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Cargolux
It’s important to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to secure your compensation. You only pay us if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational reasons or mechanical problems, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you qualify for compensation.
Which Cargolux Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They apply to every flight leaving an airport within an EU country and to all flights arriving at an airport within an EU country provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline to, from, or within Europe, you likely have these rights. It’s important to understand these regulations – they exist to help you if something goes wrong with your flight. They guarantee you’re not abandoned when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Cargolux isn’t always responsible when flights are delayed or cancelled. At times, situations arise that the airline has no control over, like severe weather conditions or unforeseen issues.
For instance, if there’s a sudden storm, an emergency at the airport, or air traffic controllers go on strike, Cargolux is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
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