Dealing with flight disruptions can be really frustrating. However, the good news is that the European Union has regulations to assist travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to know about these regulations. They can come in handy if your flight gets messed up.
These protections are known as air passenger rights, which are legal entitlements under EU law that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Being aware of your options can make dealing with travel problems much easier. While it won’t get you to your destination quicker, it can make you more relaxed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks;
- A hotel room if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund;
- An alternative flight;
- Compensation to make up for the trouble.
Remember to ask airline workers about these entitlements if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
CityJet Flight Delay Compensation
Travel setbacks from CityJet can be very frustrating. However there’s some good news: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What is important is when you land, not when you leave. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A short flight won’t yield as much as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for CityJet delay compensation, simply enter your flight details into the our claim checker to verify your rights.
CityJet Flight Cancellation Compensation
Europe has regulations to assist you if your flight gets cancelled. Here’s what you need to know:
If your flight is cancelled less than two weeks before your scheduled departure, you might get compensation as much as €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t mess up your plans too much.
The airline can avoid paying you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take another flight from the airline, you can still get compensation. The key factor is when you reach your final destination.
Your potential compensation depends on two things:
- How far you’re flying
- How late you arrive
Therefore, even if the new flight doesn’t get there on time, you may still receive some compensation.
Refer to the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from CityJet
It’s essential to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to obtain your rightful compensation. You only pay us if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational issues or technical difficulties, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you are entitled to compensation.
Which CityJet Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They apply to all flights departing from an airport in an EU member state and every flight landing at an airport in an EU member state if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, from, or within Europe, you probably have these rights. It’s important to know about these laws – they’re there to help you if something goes wrong with your flight. They make sure you’re not abandoned when your travel plans fall through.
When You Are Not Entitled to Compensation
CityJet isn’t necessarily at fault when flights are delayed or cancelled. Sometimes, events occur that the airline can’t control, like extreme weather or unexpected problems.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or a strike by air traffic controllers, CityJet is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties arise. However, CityJet must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.01.202623:00 | Cityjet 2884 | (CPH) (TRD) | Delayed | Claim Refund |
06.01.202615:10 | Cityjet 1594 | (BRU) (CPH) | Delayed | Claim Refund |
06.01.202610:10 | Cityjet 1630 | (DUS) (CPH) | Delayed | Claim Refund |
06.01.202608:10 | Cityjet 1629 | (CPH) (DUS) | Delayed | Claim Refund |
05.01.202616:05 | Cityjet 464 | (CPH) (OSL) | Delayed | Claim Refund |
05.01.202608:55 | Cityjet 2402 | (CPH) (OSD) | Delayed | Claim Refund |
04.01.202617:45 | Cityjet 2751 | (CPH) (WAW) | Delayed | Claim Refund |
04.01.202617:45 | Cityjet 695 | (CPH) (VIE) | Delayed | Claim Refund |
04.01.202617:40 | Cityjet 1874 | (CPH) (SVG) | Delayed | Claim Refund |
04.01.202617:35 | Cityjet 1550 | (AMS) (CPH) | Cancelled | Claim Refund |
04.01.202617:30 | Cityjet 2795 | (CPH) (NCE) | Delayed | Claim Refund |
04.01.202616:00 | Cityjet 2747 | (PLQ) (CPH) | Delayed | Claim Refund |
04.01.202615:55 | Cityjet 1743 | (VNO) (CPH) | Delayed | Claim Refund |
04.01.202615:20 | Cityjet 1549 | (CPH) (AMS) | Cancelled | Claim Refund |
04.01.202615:15 | Cityjet 676 | (FRA) (CPH) | Delayed | Claim Refund |
04.01.202614:55 | Cityjet 604 | (ZRH) (CPH) | Delayed | Claim Refund |
04.01.202613:30 | Cityjet 1869 | (SVG) (CPH) | Delayed | Claim Refund |
04.01.202612:45 | Cityjet 1742 | (CPH) (VNO) | Delayed | Claim Refund |
02.01.202619:35 | Cityjet 1444 | (CPH) (GOT) | Delayed | Claim Refund |
31.12.202508:05 | Cityjet 744 | (CPH) (VNO) | Delayed | Claim Refund |
29.12.202513:10 | Cityjet 1213 | (CPH) (AAL) | Delayed | Claim Refund |
26.12.202523:00 | Cityjet 2884 | (CPH) (TRD) | Delayed | Claim Refund |
26.12.202519:25 | Cityjet 628 | (DUS) (CPH) | Delayed | Claim Refund |
26.12.202512:50 | Cityjet 2880 | (CPH) (TRD) | Delayed | Claim Refund |
