Your flight was cancelled or delayed?

If your flight is departing from the EU or UK, or arriving in the EU with an EU airline, it is covered by EU or UK law.

Regulation (EC) No. 261/2004 does not set a deadline for compensation, so it can take time depending on the airline, case complexity, and local regulations. If the case needs to go to authorities or court, it may take longer. However, we work to get your compensation as quickly as possible, including for cancelled and overbooked flights.

Compensation ranges from €250 to €600 per passenger, depending on the flight distance. The longer the distance, the higher the compensation.

Yes, you can. The key details needed are your flight number, reservation number, departure/arrival airports, and flight date, which are typically in the confirmation email. However, some airlines may require additional documentation, such as tickets or boarding passes. This is especially important if the airline rejects your claim, as we cannot escalate the case to authorities or court without proper documentation.

Under Regulation No. 261/2004, the passenger is the claimant, regardless of who paid for the ticket. The regulation compensates passengers for their time and inconvenience, not for the cost of the ticket. Therefore, the person who paid for the ticket cannot claim compensation; only the passenger is entitled to it. The only exception is if there is an agreement transferring the compensation rights from the passenger to the ticket purchaser.

If the airline operating the flight is different from the one you booked with, remember that only the operating airline is responsible for the flight.

Yes, you can, but you will need to provide proof of authority or consent from your fellow passengers. Keep in mind that compensation will be paid to each passenger’s account, even if you paid for their tickets, unless you provide satisfactory proof of authority or assignment of payment.