Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation outlines the rules for assistance and compensation for travelers in cases of airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline.
When Are You Entitled to Viva Aerobus Strike Compensation?
European Union Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, therefore, the airline is responsible for them.
It is important to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by baggage handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which staff is involved in the strike. This directly influences your right to compensation.
Flight Cancellation Compensation
In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is crucial to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Viva Aerobus Strike Compensation
When an airline strike occurs, passengers may be eligible for compensation, but certain criteria must be met. It is crucial to understand these criteria to effectively manage the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
- You are required to have a valid reservation and be ready to travel. This includes having a valid booking and all essential travel documents ready (passport, visas).
- You need to arrive at the airport on time. Complete check-in within the time specified by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
Should you believe you meet these criteria following a Viva Aerobus strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.
How to Claim Viva Aerobus Strike Compensation
Dealing with flight cancellations or delays due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, take the following actions:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case.
Following these steps, you’ll receive the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers should know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Remember that the services we are describing below fall under the airline company’s duty to care for each passenger.
Right to Care
If the flight delay is 2+ hours, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202518:35 | VivaAerobus 4120 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
08.05.202515:55 | VivaAerobus 9452 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
08.05.202506:40 | VivaAerobus 4110 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
06.05.202518:15 | VivaAerobus 7447 | Mexico City (NLU) Hermosillo (HMO) | delayed | Refunds |
05.05.202520:10 | VivaAerobus 9785 | Budapest (BUD) Dusseldorf (DUS) | delayed | Refunds |
05.05.202518:35 | VivaAerobus 4120 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
04.05.202514:40 | VivaAerobus 9386 | Mexico City (NLU) Reynosa (REX) | delayed | Refunds |
04.05.202506:00 | VivaAerobus 1322 | Mexico City (MEX) Hermosillo (HMO) | delayed | Refunds |
30.04.202514:20 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
29.04.202521:10 | VivaAerobus 9257 | Puebla Atlixco (PBC) Merida (MID) | delayed | Refunds |
29.04.202518:40 | VivaAerobus 9256 | Merida (MID) Puebla Atlixco (PBC) | delayed | Refunds |
29.04.202515:35 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
28.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
27.04.202514:50 | VivaAerobus 603 | Las Vegas (LAS) Monterrey (MTY) | delayed | Refunds |
26.04.202515:35 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
26.04.202512:45 | VivaAerobus 2026 | Cancun (CUN) Puebla Atlixco (PBC) | delayed | Refunds |
26.04.202505:50 | VivaAerobus 4000 | Monterrey (MTY) Puebla Atlixco (PBC) | delayed | Refunds |
24.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
24.04.202517:00 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
24.04.202508:40 | VivaAerobus 4111 | Hermosillo (HMO) Monterrey (MTY) | delayed | Refunds |
23.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
23.04.202518:30 | VivaAerobus 9036 | Reynosa (REX) Veracruz (VER) | delayed | Refunds |
23.04.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | delayed | Refunds |
23.04.202511:10 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
21.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
21.04.202511:10 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
21.04.202508:40 | VivaAerobus 4111 | Hermosillo (HMO) Monterrey (MTY) | delayed | Refunds |
21.04.202506:40 | VivaAerobus 4110 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
20.04.202516:35 | VivaAerobus 9452 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
20.04.202514:40 | VivaAerobus 9386 | Mexico City (NLU) Reynosa (REX) | delayed | Refunds |
18.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
17.04.202518:55 | VivaAerobus 9451 | Nuevo Laredo (NLD) Mexico City (NLU) | delayed | Refunds |
17.04.202515:35 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
17.04.202514:40 | VivaAerobus 9386 | Mexico City (NLU) Reynosa (REX) | delayed | Refunds |
16.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
16.04.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | delayed | Refunds |
14.04.202520:30 | VivaAerobus 4121 | Hermosillo (HMO) Monterrey (MTY) | delayed | Refunds |
14.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
13.04.202514:40 | VivaAerobus 9386 | Mexico City (NLU) Reynosa (REX) | delayed | Refunds |
12.04.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
09.04.202518:15 | VivaAerobus 7447 | Mexico City (NLU) Hermosillo (HMO) | delayed | Refunds |
09.04.202515:20 | VivaAerobus 9035 | Veracruz (VER) Reynosa (REX) | delayed | Refunds |
07.04.202511:10 | VivaAerobus 9450 | Mexico City (NLU) Nuevo Laredo (NLD) | delayed | Refunds |
06.04.202515:00 | VivaAerobus 651 | Austin (AUS) Monterrey (MTY) | delayed | Refunds |
06.04.202506:00 | VivaAerobus 1322 | Mexico City (MEX) Hermosillo (HMO) | delayed | Refunds |
05.04.202517:40 | VivaAerobus 7294 | Mexico City (NLU) Ixtapa (ZIH) | delayed | Refunds |
05.04.202512:55 | VivaAerobus 7408 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
05.04.202506:00 | VivaAerobus 1322 | Mexico City (MEX) Hermosillo (HMO) | delayed | Refunds |
03.04.202514:45 | VivaAerobus 7409 | Hermosillo (HMO) Monterrey (MTY) | cancelled | Refunds |
03.04.202512:55 | VivaAerobus 7408 | Monterrey (MTY) Hermosillo (HMO) | cancelled | Refunds |
01.04.202520:45 | VivaAerobus 3187 | Hermosillo (HMO) Guadalajara (GDL) | delayed | Refunds |
31.03.202518:50 | VivaAerobus 3186 | Guadalajara (GDL) Hermosillo (HMO) | delayed | Refunds |
30.03.202515:00 | VivaAerobus 511 | Los Angeles (LAX) Guadalajara (GDL) | delayed | Refunds |
28.03.202519:35 | VivaAerobus 4120 | Monterrey (MTY) Hermosillo (HMO) | delayed | Refunds |
