Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are covered under EU261/2004 regulation. This regulation outlines the rules for compensation and assistance for travelers during airline strikes. In this article, we will look at your rights as a passenger and the steps to seek compensation from the airline.
When Are You Entitled to FlyOne Strike Compensation?
EU Regulation 261/2004 protects passengers affected by airline strikes. This law obliges the airline to issue compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, therefore, the airline is responsible for them.
It is important to understand that the situation with compensation is complex. Certain strikes may fall under the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is essential to determine exactly which crew is involved in the strike. This directly influences your eligibility for compensation.
Flight Cancellation Compensation
In cases of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you during the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is important to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as shown in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are eligible for compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for FlyOne Strike Compensation
When a travel disruption occurs, passengers could be entitled to compensation, but certain criteria must be met. It’s crucial to understand these criteria to properly navigate the compensation process:
- Your flight must be covered by the EU261 regulation. This covers all flights departing from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when operated by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with less than 14 days’ notice before the scheduled departure.
- You must have a valid reservation and be ready to travel. This includes having a confirmed booking and all necessary travel documents ready (passport, visas).
- You need to get to the airport on time. Complete check-in by the time specified by the airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
In case you believe you meet these conditions following a FlyOne strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.
How to Claim FlyOne Strike Compensation
Dealing with delayed or cancelled flights due to strikes is always frustrating. It can spoil your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case.
By following these steps, you will get the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers must know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Remember that the services we are describing below are included in the airline company’s duty to care for each passenger.
Right to Care
If the flight delay is two hours or more, the airline is required to provide affected passengers with certain services to alleviate discomfort. Some of the basic services are free beverages and meals. Moreover, the affected passengers have a right to make two phone calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.