Flight cancellations or delays due to an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are covered under EU261 regulation. This regulation establishes the rules for assistance and compensation to passengers when facing airline strikes. In this article, we will look at your rights as a passenger and the process of claiming compensation from the airline.
When Are You Entitled to Citilink Strike Compensation?
EU Regulation 261/2004 protects travelers affected by airline strikes. This law obliges the airline to issue compensation during a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, as a result, the airline is responsible for them.
It is important to understand that the situation with compensation is complex. Some strikes may be classified as the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground personnel, etc. In the event of disruptions caused by these ground staff, the chances of getting compensation may be significantly reduced. It is essential to determine exactly which personnel is involved in the strike. This directly affects your eligibility for compensation.
Flight Cancellation Compensation
In cases of flight cancellation due to a strike, the airline must inform travelers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you during the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is essential to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as shown in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
Under the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Citilink Strike Compensation
When a travel disruption occurs, passengers may be entitled to compensation, but specific requirements must be met. It is important to understand these criteria to effectively manage the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when handled by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight has been delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
- You must have a confirmed reservation and be prepared to travel. This includes having a valid booking and all necessary travel documents prepared (passport, visas).
- You need to arrive at the airport on time. Complete check-in by the time specified by your airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
In case you believe you meet these criteria following a Citilink strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike.
How to Claim Citilink Strike Compensation
Dealing with flight delays or cancellations due to strikes is always frustrating. This can ruin not just your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, take the following actions:
- Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You are only charged if we win your case.
Following these steps, you’ll get the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers must know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below are a part of the airline company’s duty to care for each passenger.
Right to Care
When the flight delay is two hours or more, the airline is obligated to provide affected passengers with certain services to alleviate discomfort. Some of the basic services include free beverages and meals. Additionally, the affected passengers have a right to make 2 phone calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by 5+ hours, you can request a full refund or an alternative flight to your final destination. These solutions offer some flexibility, which is great because you can choose what works best for you.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202515:30 | Citilink 1105 | Yogyakarta (JOG) Jakarta (HLP) | delayed | Claim Refund |
29.05.202514:00 | Citilink 1404 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
29.05.202513:40 | Citilink 1102 | Jakarta (HLP) Yogyakarta (JOG) | delayed | Claim Refund |
28.05.202514:20 | Citilink 174 | Jakarta (HLP) Surabaya (SUB) | delayed | Claim Refund |
28.05.202512:40 | Citilink 89 | Palembang (PLM) Jakarta (HLP) | delayed | Claim Refund |
28.05.202511:10 | Citilink 88 | Jakarta (HLP) Palembang (PLM) | delayed | Claim Refund |
28.05.202509:55 | Citilink 1104 | Jakarta (HLP) Yogyakarta (JOG) | delayed | Claim Refund |
28.05.202508:05 | Citilink 175 | Surabaya (SUB) Jakarta (HLP) | delayed | Claim Refund |
27.05.202513:40 | Citilink 1102 | Jakarta (HLP) Yogyakarta (JOG) | delayed | Claim Refund |
27.05.202512:10 | Citilink 935 | Pekanbaru (PKU) Batam (BTH) | delayed | Claim Refund |
27.05.202510:45 | Citilink 934 | Batam (BTH) Pekanbaru (PKU) | delayed | Claim Refund |
27.05.202509:55 | Citilink 400 | Balikpapan (BPN) Tarakan (TRK) | delayed | Claim Refund |
26.05.202512:40 | Citilink 164 | Jakarta (HLP) Malang (MLG) | delayed | Claim Refund |
26.05.202512:10 | Citilink 933 | Pekanbaru (PKU) Batam (BTH) | delayed | Claim Refund |
26.05.202511:55 | Citilink 9447 | Balikpapan (BPN) Jakarta (CGK) | delayed | Claim Refund |
26.05.202509:40 | Citilink 784 | (YIA) Balikpapan (BPN) | delayed | Claim Refund |
24.05.202519:10 | Citilink 428 | Ujung Pandang (UPG) Balikpapan (BPN) | delayed | Claim Refund |
24.05.202518:15 | Citilink 425 | Balikpapan (BPN) Jakarta (CGK) | delayed | Claim Refund |
24.05.202517:15 | Citilink 429 | Balikpapan (BPN) Ujung Pandang (UPG) | delayed | Claim Refund |
24.05.202515:40 | Citilink 1405 | Tanjung Redep (BEJ) Balikpapan (BPN) | delayed | Claim Refund |
24.05.202515:05 | Citilink 434 | Surabaya (SUB) Balikpapan (BPN) | delayed | Claim Refund |
24.05.202514:25 | Citilink 948 | Surabaya (SUB) Batam (BTH) | delayed | Claim Refund |
24.05.202514:00 | Citilink 1404 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
24.05.202512:00 | Citilink 8830 | Jakarta (CGK) (AAP) | delayed | Claim Refund |
24.05.202512:00 | Citilink 422 | Jakarta (CGK) (AAP) | delayed | Claim Refund |
23.05.202517:15 | Citilink 429 | Balikpapan (BPN) Ujung Pandang (UPG) | delayed | Claim Refund |
23.05.202515:05 | Citilink 434 | Surabaya (SUB) Balikpapan (BPN) | delayed | Claim Refund |
23.05.202514:45 | Citilink 424 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
23.05.202514:25 | Citilink 948 | Surabaya (SUB) Batam (BTH) | delayed | Claim Refund |
23.05.202513:45 | Citilink 9446 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
23.05.202512:10 | Citilink 935 | Pekanbaru (PKU) Batam (BTH) | delayed | Claim Refund |
23.05.202510:45 | Citilink 934 | Batam (BTH) Pekanbaru (PKU) | delayed | Claim Refund |
23.05.202508:50 | Citilink 923 | Jakarta (KNO) Batam (BTH) | delayed | Claim Refund |
22.05.202519:10 | Citilink 428 | Ujung Pandang (UPG) Balikpapan (BPN) | delayed | Claim Refund |
22.05.202518:20 | Citilink 435 | Balikpapan (BPN) Surabaya (SUB) | delayed | Claim Refund |
22.05.202518:05 | Citilink 944 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
22.05.202517:15 | Citilink 429 | Balikpapan (BPN) Ujung Pandang (UPG) | delayed | Claim Refund |
22.05.202515:30 | Citilink 1105 | Yogyakarta (JOG) Jakarta (HLP) | delayed | Claim Refund |
22.05.202515:05 | Citilink 434 | Surabaya (SUB) Balikpapan (BPN) | delayed | Claim Refund |
22.05.202514:20 | Citilink 424 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
22.05.202514:20 | Citilink 699 | Denpasar (DPS) Surabaya (SUB) | delayed | Claim Refund |
22.05.202513:45 | Citilink 9446 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
22.05.202513:40 | Citilink 1102 | Jakarta (HLP) Yogyakarta (JOG) | delayed | Claim Refund |
22.05.202512:50 | Citilink 668 | Surabaya (SUB) Denpasar (DPS) | delayed | Claim Refund |
22.05.202511:40 | Citilink 686 | Jakarta (CGK) Denpasar (DPS) | delayed | Claim Refund |
22.05.202510:20 | Citilink 942 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
21.05.202516:25 | Citilink 949 | Batam (BTH) Surabaya (SUB) | delayed | Claim Refund |
21.05.202513:40 | Citilink 1102 | Jakarta (HLP) Yogyakarta (JOG) | delayed | Claim Refund |
21.05.202512:10 | Citilink 935 | Pekanbaru (PKU) Batam (BTH) | delayed | Claim Refund |
21.05.202510:45 | Citilink 934 | Batam (BTH) Pekanbaru (PKU) | delayed | Claim Refund |
21.05.202508:50 | Citilink 923 | Jakarta (KNO) Batam (BTH) | delayed | Claim Refund |
21.05.202507:35 | Citilink 460 | Surabaya (SUB) (AAP) | delayed | Claim Refund |
21.05.202506:00 | Citilink 436 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
20.05.202514:20 | Citilink 424 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
20.05.202514:15 | Citilink 944 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
20.05.202513:25 | Citilink 974 | Jakarta (CGK) Tanjung Pinang (TNJ) | delayed | Claim Refund |
20.05.202510:45 | Citilink 934 | Batam (BTH) Pekanbaru (PKU) | delayed | Claim Refund |
20.05.202507:35 | Citilink 460 | Surabaya (SUB) (AAP) | delayed | Claim Refund |
20.05.202502:40 | Citilink 164 | Jakarta (HLP) Malang (MLG) | delayed | Claim Refund |
19.05.202516:20 | Citilink 944 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
19.05.202515:25 | Citilink 195 | Denpasar (DPS) Jakarta (HLP) | delayed | Claim Refund |
19.05.202515:25 | Citilink 8773 | Denpasar (DPS) Jakarta (HLP) | delayed | Claim Refund |
19.05.202514:15 | Citilink 968 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
19.05.202513:40 | Citilink 1102 | Jakarta (HLP) Yogyakarta (JOG) | delayed | Claim Refund |
19.05.202512:40 | Citilink 89 | Palembang (PLM) Jakarta (HLP) | delayed | Claim Refund |
19.05.202511:45 | Citilink 1103 | Yogyakarta (JOG) Jakarta (HLP) | delayed | Claim Refund |
19.05.202507:00 | Citilink 952 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
18.05.202515:30 | Citilink 975 | Tanjung Pinang (TNJ) Jakarta (CGK) | delayed | Claim Refund |
18.05.202513:25 | Citilink 974 | Jakarta (CGK) Tanjung Pinang (TNJ) | delayed | Claim Refund |
18.05.202512:40 | Citilink 164 | Jakarta (HLP) Malang (MLG) | delayed | Claim Refund |
17.05.202514:25 | Citilink 948 | Surabaya (SUB) Batam (BTH) | delayed | Claim Refund |
17.05.202510:40 | Citilink 461 | (AAP) Surabaya (SUB) | delayed | Claim Refund |
17.05.202507:35 | Citilink 460 | Surabaya (SUB) (AAP) | delayed | Claim Refund |
17.05.202506:00 | Citilink 436 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
16.05.202512:40 | Citilink 164 | Jakarta (HLP) Malang (MLG) | delayed | Claim Refund |
15.05.202515:40 | Citilink 8831 | (AAP) Jakarta (CGK) | delayed | Claim Refund |
15.05.202515:40 | Citilink 423 | (AAP) Jakarta (CGK) | delayed | Claim Refund |
15.05.202515:05 | Citilink 434 | Surabaya (SUB) Balikpapan (BPN) | delayed | Claim Refund |
15.05.202514:20 | Citilink 424 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
15.05.202513:10 | Citilink 431 | Balikpapan (BPN) Surabaya (SUB) | delayed | Claim Refund |
15.05.202512:30 | Citilink 935 | Pekanbaru (PKU) Batam (BTH) | delayed | Claim Refund |
15.05.202512:00 | Citilink 8830 | Jakarta (CGK) (AAP) | delayed | Claim Refund |
15.05.202512:00 | Citilink 422 | Jakarta (CGK) (AAP) | delayed | Claim Refund |
15.05.202511:05 | Citilink 934 | Batam (BTH) Pekanbaru (PKU) | delayed | Claim Refund |
15.05.202510:40 | Citilink 461 | (AAP) Surabaya (SUB) | delayed | Claim Refund |
15.05.202510:20 | Citilink 942 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
15.05.202509:40 | Citilink 784 | (YIA) Balikpapan (BPN) | delayed | Claim Refund |
15.05.202508:50 | Citilink 923 | Jakarta (KNO) Batam (BTH) | delayed | Claim Refund |
15.05.202508:00 | Citilink 438 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
15.05.202507:35 | Citilink 460 | Surabaya (SUB) (AAP) | delayed | Claim Refund |
14.05.202516:20 | Citilink 944 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
14.05.202514:00 | Citilink 1404 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
13.05.202515:05 | Citilink 434 | Surabaya (SUB) Balikpapan (BPN) | delayed | Claim Refund |
13.05.202513:45 | Citilink 9446 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
13.05.202512:00 | Citilink 422 | Jakarta (CGK) (AAP) | delayed | Claim Refund |
13.05.202512:00 | Citilink 8830 | Jakarta (CGK) (AAP) | delayed | Claim Refund |
13.05.202505:45 | Citilink 940 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
12.05.202516:20 | Citilink 944 | Jakarta (CGK) Batam (BTH) | delayed | Claim Refund |
12.05.202514:25 | Citilink 948 | Surabaya (SUB) Batam (BTH) | delayed | Claim Refund |
12.05.202514:00 | Citilink 977 | Tanjung Pandan (TJQ) Jakarta (CGK) | delayed | Claim Refund |
