Flight cancellations or delays due to an airline strike can seriously disrupt travel plans. However, in many cases, passengers are protected by EU261/2004 regulation. This regulation defines the rules for assistance and compensation for travelers during airline strikes. In this article, we will look at your rights as a passenger and the steps to seek compensation from the airline. When Are You Entitled to Garuda Indonesia Strike Compensation? EU Regulation 261/2004 protects passengers affected by airline strikes. This regulation obliges the airline to pay compensation in case of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, consequently, the airline is responsible for them. It is important to understand that the situation with compensation is complex. Some strikes may be classified as the “extraordinary circumstances” exception. These include strikes by baggage handlers, fire crews, ground personnel, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to identify exactly which staff is involved in the strike. This directly affects your right to compensation. Flight Cancellation Compensation In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros. It is essential to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers may be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Flight Delay Compensation Under the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are eligible for compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you reach your final destination, not on how late the plane took off. The amount of compensation is based on the distance of the flight and the duration of the delay: Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance€0€250€250All flights up to 1500 km€0€400€400All flights between 1500 km and 3500 km€0€400€400All intra-EU flights over 3500 km€0€300€600All non-EU flights over 3500 km Requirements for Garuda Indonesia Strike Compensation When an airline strike occurs, passengers could be eligible for compensation, but specific criteria must be met. It’s crucial to understand these criteria to properly navigate the compensation process: Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when operated by an EU-based airline. A flight delay or cancellation has significantly disrupted your travel plans. This means your flight has been delayed by three hours or more at the final destination, or it was cancelled with fewer than 14 days’ notice before the scheduled departure. You must have a confirmed reservation and be prepared to travel. This includes having a valid booking and all essential travel documents ready (passport, visas). You need to get to the airport on time. Check-in within the specified time by the airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation. If you believe you meet these requirements following a Garuda Indonesia strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step to potentially obtaining compensation for an airline strike. How to Claim Garuda Indonesia Strike Compensation Dealing with flight cancellations or delays due to strikes is always frustrating. This can ruin not just your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, proceed with these steps: Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case. Following these steps, you will receive the compensation you are entitled to under EU law. Other Rights in Case of a Flight Strike In addition to compensation, passengers should know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Note that the services we are describing below are included in the airline company’s duty to care for each passenger. Right to Care If the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to reduce discomfort. Some of the basic services include free beverages and meals. Moreover, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free. Rebooking or Refunds If your flight is cancelled or delayed by 5+ hours, you are entitled to a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.