Flight delays or cancellations due to airline strikes can be annoying, but there is good news for passengers. There is a law called EU 261 that protects you. It says that airlines have to issue compensation if your flight is delayed or cancelled as a result of a strike. In this article, we will explain what the EU 261 regulation is and how it can assist you.
Passenger Rights Under EU 261/2004
Now let’s focus on the specifics of EU Regulation 261/2004. In the following sections, you will learn about your rights to compensation and what benefits you can expect in case of a flight disruption.
Right to Compensation
The European Union regulation states that if you are protected by the EU 261/2004, you have a right to claim compensation if a wildcat or planned strike by airline workers affects your flight. It’s important to note, such situations do not qualify as “extraordinary circumstances” i.e., those beyond the airline’s control.
Flight Cancellation Compensation
According to EU Regulation 261, you may be eligible for compensation of up to €600 if your flight is cancelled and the airline does not notify you of the flight cancellation within two weeks before your planned departure date.
Yet, as is frequently the case, there are exceptions you should be aware of. Specifically, the airline is entitled to refuse compensation if they choose to offer you an alternative flight. However, this flight is required to meet certain requirements:
- If your flight is over 3,500 km, your replacement flight must arrive at the point of destination with a delay of less than 4 hours;
- If your flight is 1,500-3,500 km, your replacement flight must arrive at the point of destination with a delay of less than 3 hours;
- If your flight is less than 1,500 km, your replacement flight must arrive at the point of destination with a delay of less than 2 hours;
If you agreed to the alternative flight provided by the airline but arrived at your final destination later than originally scheduled, you are still eligible to claim compensation.
The main factors that affect the amount of compensation are the flight distance and the delay time. See the table below for compensation amounts:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
Delays caused by airline strikes of any duration can be frustrating and can significantly disrupt your plans. You are entitled to compensation if the flight delay resulting from an airline strike lasts three or more hours.
Regarding the potential compensation amount that passengers could be entitled to, there are two important things to consider: the duration of the delay and the flight distance. See the table provided below for compensation amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Ticket Refund or Alternative Transportation
In the rare cases when a passenger’s flight is delayed for 5 or more hours or cancelled, the passenger obtains more significant rights. You have two options to select from:
- You can refuse the cancelled or delayed flight and choose a full refund, meaning that you will also cancel your planned trip, and there won’t be a financial penalty for this.
- You can agree to use an alternative flight that the airline arranges for you.
As you can see, you have the right to select the option that meets your needs.
Right to Care
Besides compensation for a delayed or cancelled flight due to an airline strike, passengers also have the right to care. Therefore, the airline is required to provide passengers with meals, drinks, and the opportunity to make two phone calls, fax messages, and emails. When your flight is rescheduled for the next day, the airline is required to provide you with a hotel, as well as transport from the airport to the hotel and back.
Upgrading and Downgrading
In some instances, it happens the airline might either upgrade or downgrade your flight’s class when offering an alternative flight. In such cases, you need to know about specific rules and your rights:
In case of upgrading: if your class has been upgraded, you don’t need to pay extra for this advantage.
In case of downgrading: if your class is downgraded, the airline is obligated to reimburse you. Furthermore, the compensation here is based on the distance of the flight:
- 30% of the cost of the flights that are 1,500 km or less;
- 50% of the cost of t is an intra-EU flight over 1,500 km; also, if these are all other flights that are 1,500-3,500 km;
- 75% of the cost of the flight is 3,500 km and more.
These rules apply to all flights within the EU; besides, these regulations apply to flights that are either departing from or arriving in the European Union on EU-based airlines.
When Are You Not Entitled to Compensation?
Unfortunately, you should know that in cases when the airline can’t influence or prevent the strike, there will be no compensation for passengers. Let’s take an example: any labor dispute can significantly affect aviation (it can be a national labor or air traffic strike); however, such occasions are not under an airline’s control, and it’s not its fault that this situation happens. As a result, an airline is not obligated to pay compensation for disrupted flights.
Although many cases of strikes are not covered by EU261 and are classified as “extraordinary circumstances”, this does not automatically mean that the airline will not pay compensation.
In line with the ECJ ruling of 11 June 2020 (Case C-74/19), the airline must prove they have done everything possible to prevent a strike. If the airline cannot prove it, they are obliged to provide passengers compensation for flight disruptions.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Air New Zealand is not a European airline. Consequently, they aren’t required to issue compensation if their flights operate outside the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Get Air New Zealand Strike Compensation
Dealing with flight delays or cancellations due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
05.07.202514:45 | Air New Zealand 7217 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
05.07.202514:15 | Air New Zealand 7627 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
05.07.202513:50 | Air New Zealand 1729 | Brisbane (BNE) Sydney (SYD) | Delayed | Claim Refund |
05.07.202513:20 | Air New Zealand 7866 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
05.07.202512:50 | Air New Zealand 7072 | Brisbane (BNE) Adelaide (ADL) | Delayed | Claim Refund |
05.07.202512:30 | Air New Zealand 7196 | Brisbane (BNE) Hervey Bay (HVB) | Delayed | Claim Refund |
05.07.202512:15 | Air New Zealand 7646 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
05.07.202512:15 | Air New Zealand 7215 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
05.07.202512:15 | Air New Zealand 1714 | Brisbane (BNE) Sydney (SYD) | Delayed | Claim Refund |
05.07.202511:50 | Air New Zealand 7255 | Brisbane (BNE) Hamilton Island (HTI) | Delayed | Claim Refund |
05.07.202511:20 | Air New Zealand 7619 | Brisbane (BNE) Melbourne (MEL) | Delayed | Claim Refund |
05.07.202511:15 | Air New Zealand 7238 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
05.07.202510:30 | Air New Zealand 7061 | Brisbane (BNE) Alice Springs (ASP) | Delayed | Claim Refund |
05.07.202510:15 | Air New Zealand 5746 | Dunedin (DUD) Christchurch (CHC) | Delayed | Claim Refund |
05.07.202509:50 | Air New Zealand 7289 | Brisbane (BNE) Gladstone (GLT) | Delayed | Claim Refund |
05.07.202509:45 | Air New Zealand 142 | Brisbane (BNE) Auckland (AKL) | Cancelled | Claim Refund |
05.07.202509:45 | Air New Zealand 7071 | Brisbane (BNE) Adelaide (ADL) | Delayed | Claim Refund |
05.07.202509:15 | Air New Zealand 1713 | Brisbane (BNE) Sydney (SYD) | Delayed | Claim Refund |
05.07.202508:50 | Air New Zealand 5830 | Christchurch (CHC) Hokitika (HKK) | Delayed | Claim Refund |
05.07.202508:50 | Air New Zealand 681 | Wellington (WLG) Dunedin (DUD) | Delayed | Claim Refund |
05.07.202508:35 | Air New Zealand 7523 | Brisbane (BNE) Perth (PER) | Delayed | Claim Refund |
05.07.202508:25 | Air New Zealand 3484 | Singapore (SIN) Phnom Penh (SAI) | Delayed | Claim Refund |
05.07.202508:25 | Air New Zealand 7840 | Sydney (SYD) Darwin (DRW) | Delayed | Claim Refund |
05.07.202508:20 | Air New Zealand 7824 | Brisbane (BNE) Darwin (DRW) | Delayed | Claim Refund |
05.07.202508:20 | Air New Zealand 7608 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
05.07.202506:45 | Air New Zealand 5150 | Rotorua (ROT) Auckland (AKL) | Cancelled | Claim Refund |
05.07.202506:35 | Air New Zealand 143 | Auckland (AKL) Brisbane (BNE) | Cancelled | Claim Refund |
05.07.202506:25 | Air New Zealand 680 | Dunedin (DUD) Wellington (WLG) | Delayed | Claim Refund |
05.07.202506:05 | Air New Zealand 7226 | Brisbane (BNE) Cairns (CNS) | Delayed | Claim Refund |
05.07.202506:00 | Air New Zealand 7174 | Canberra (CBR) Brisbane (BNE) | Cancelled | Claim Refund |
05.07.202506:00 | Air New Zealand 7511 | Brisbane (BNE) Perth (PER) | Delayed | Claim Refund |
05.07.202501:15 | Air New Zealand 7193 | Darwin (DRW) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202521:30 | Air New Zealand 7083 | Melbourne (MEL) Darwin (DRW) | Delayed | Claim Refund |
04.07.202521:20 | Air New Zealand 7645 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202519:55 | Air New Zealand 2691 | Chicago (IAH) Hobbs (HOB) | Delayed | Claim Refund |
04.07.202519:55 | Air New Zealand 7427 | Melbourne (MEL) Hobart (HBA) | Delayed | Claim Refund |
04.07.202519:45 | Air New Zealand 5226 | Auckland (AKL) Whangarei (WRE) | Delayed | Claim Refund |
04.07.202519:45 | Air New Zealand 7884 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202519:40 | Air New Zealand 5272 | Auckland (AKL) Kerikeri (KKE) | Delayed | Claim Refund |
04.07.202519:40 | Air New Zealand 7672 | Sydney (SYD) Hobart (HBA) | Delayed | Claim Refund |
04.07.202519:15 | Air New Zealand 7130 | Sydney (SYD) Townsville (TSV) | Delayed | Claim Refund |
04.07.202519:00 | Air New Zealand 5815 | Hamilton (HLZ) Wellington (WLG) | Delayed | Claim Refund |
04.07.202518:50 | Air New Zealand 5143 | Auckland (AKL) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202518:30 | Air New Zealand 4915 | Tokyo (KIX) Taipei (TPE) | Delayed | Claim Refund |
04.07.202517:55 | Air New Zealand 5622 | Christchurch (CHC) Hamilton (HLZ) | Delayed | Claim Refund |
04.07.202517:40 | Air New Zealand 5199 | Wellington (WLG) Timaru (TIU) | Delayed | Claim Refund |
04.07.202517:40 | Air New Zealand 5520 | Wellington (WLG) Hamilton (HLZ) | Delayed | Claim Refund |
04.07.202517:30 | Air New Zealand 7218 | Townsville (TSV) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202517:25 | Air New Zealand 7314 | Townsville (TSV) Cairns (CNS) | Delayed | Claim Refund |
04.07.202516:45 | Air New Zealand 5141 | Auckland (AKL) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202516:45 | Air New Zealand 5095 | Auckland (AKL) Taupo (TUO) | Delayed | Claim Refund |
04.07.202516:30 | Air New Zealand 3904 | Beijing (PEK) Lanzhou (LHW) | Delayed | Claim Refund |
04.07.202516:25 | Air New Zealand 6541 | Chicago (IAH) Des Moines (DSM) | Delayed | Claim Refund |
04.07.202516:25 | Air New Zealand 7149 | Learmonth (LEA) Perth (PER) | Delayed | Claim Refund |
04.07.202516:15 | Air New Zealand 4911 | Tokyo (CTS) Taipei (TPE) | Delayed | Claim Refund |
04.07.202515:50 | Air New Zealand 5822 | Wellington (WLG) Hamilton (HLZ) | Delayed | Claim Refund |
04.07.202515:30 | Air New Zealand 5230 | Wellington (WLG) Rotorua (ROT) | Delayed | Claim Refund |
04.07.202515:00 | Air New Zealand 5137 | Auckland (AKL) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202514:45 | Air New Zealand 5802 | Christchurch (CHC) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202514:45 | Air New Zealand 6920 | Chicago (IAH) Tampa (TPA) | Delayed | Claim Refund |
04.07.202514:45 | Air New Zealand 7217 | Brisbane (BNE) Townsville (TSV) | Delayed | Claim Refund |
04.07.202514:20 | Air New Zealand 6458 | Chicago (IAH) Lafayette (LFT) | Delayed | Claim Refund |
04.07.202514:15 | Air New Zealand 5158 | Rotorua (ROT) Auckland (AKL) | Delayed | Claim Refund |
04.07.202514:07 | Air New Zealand 2823 | (ORD) Rochester (ROC) | Delayed | Claim Refund |
04.07.202514:00 | Air New Zealand 7324 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
04.07.202513:55 | Air New Zealand 2941 | (ORD) Traverse City (TVC) | Delayed | Claim Refund |
04.07.202513:45 | Air New Zealand 5259 | Tauranga (TRG) Wellington (WLG) | Delayed | Claim Refund |
04.07.202513:00 | Air New Zealand 5157 | Auckland (AKL) Rotorua (ROT) | Delayed | Claim Refund |
04.07.202512:59 | Air New Zealand 2313 | (ORD) Detroit (DTW) | Delayed | Claim Refund |
04.07.202512:48 | Air New Zealand 2071 | (ORD) Nashville (BNA) | Delayed | Claim Refund |
04.07.202512:40 | Air New Zealand 7335 | Sydney (SYD) (WTB) | Delayed | Claim Refund |
04.07.202512:20 | Air New Zealand 7257 | Rockhampton (ROK) Brisbane (BNE) | Delayed | Claim Refund |
04.07.202512:00 | Air New Zealand 4929 | Seoul (ICN) Taipei (TPE) | Delayed | Claim Refund |
04.07.202512:00 | Air New Zealand 3818 | Lanzhou (LHW) Beijing (PEK) | Delayed | Claim Refund |
04.07.202511:55 | Air New Zealand 5260 | Wellington (WLG) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202511:50 | Air New Zealand 5134 | Tauranga (TRG) Auckland (AKL) | Cancelled | Claim Refund |
04.07.202511:45 | Air New Zealand 5147 | Auckland (AKL) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202511:40 | Air New Zealand 5804 | Christchurch (CHC) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202511:40 | Air New Zealand 3908 | Beijing (PEK) Lanzhou (LHW) | Delayed | Claim Refund |
04.07.202511:35 | Air New Zealand 5785 | Rotorua (ROT) Christchurch (CHC) | Cancelled | Claim Refund |
04.07.202511:25 | Air New Zealand 2300 | Des Moines (DSM) (ORD) | Delayed | Claim Refund |
04.07.202511:10 | Air New Zealand 9402 | San Francisco (SFO) Seattle (SEA) | Delayed | Claim Refund |
04.07.202511:10 | Air New Zealand 290 | Auckland (AKL) Denpasar (DPS) | Delayed | Claim Refund |
04.07.202511:05 | Air New Zealand 2889 | San Francisco (SFO) Detroit (DTW) | Delayed | Claim Refund |
04.07.202511:00 | Air New Zealand 5234 | Wellington (WLG) Rotorua (ROT) | Delayed | Claim Refund |
04.07.202511:00 | Air New Zealand 5782 | Christchurch (CHC) Rotorua (ROT) | Delayed | Claim Refund |
04.07.202510:45 | Air New Zealand 5132 | Tauranga (TRG) Auckland (AKL) | Delayed | Claim Refund |
04.07.202510:45 | Air New Zealand 2317 | (ORD) Detroit (DTW) | Delayed | Claim Refund |
04.07.202510:20 | Air New Zealand 7152 | Brisbane (BNE) Rockhampton (ROK) | Delayed | Claim Refund |
04.07.202510:15 | Air New Zealand 81 | Auckland (AKL) Hong Kong (HKG) | Delayed | Claim Refund |
04.07.202510:05 | Air New Zealand 4910 | Taipei (TPE) Sendai (SDJ) | Delayed | Claim Refund |
04.07.202510:00 | Air New Zealand 5250 | Wellington (WLG) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202509:55 | Air New Zealand 5128 | Tauranga (TRG) Auckland (AKL) | Delayed | Claim Refund |
04.07.202509:50 | Air New Zealand 5831 | Hokitika (HKK) Christchurch (CHC) | Delayed | Claim Refund |
04.07.202509:35 | Air New Zealand 5131 | Auckland (AKL) Tauranga (TRG) | Delayed | Claim Refund |
04.07.202509:25 | Air New Zealand 2937 | (ORD) Traverse City (TVC) | Delayed | Claim Refund |
04.07.202509:19 | Air New Zealand 9387 | San Francisco (SFO) Nashville (BNA) | Delayed | Claim Refund |
04.07.202509:15 | Air New Zealand 5788 | Christchurch (CHC) Rotorua (ROT) | Delayed | Claim Refund |
04.07.202509:10 | Air New Zealand 7134 | Melbourne (MEL) Darwin (DRW) | Delayed | Claim Refund |
04.07.202509:05 | Air New Zealand 2413 | (ORD) Grand Rapids (GRR) | Delayed | Claim Refund |
