Flight cancellations and delays are the most common problems faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions under which passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will find everything you need to know about Regulation EU261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU 261, travelers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines have specific rights. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers have the option to select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and remained within the airline’s control, travelers may be entitled to financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Phoenix Sky Harbor International Airport Flight Delay Compensation
Flyers facing flight delays at Phoenix Sky Harbor International Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays caused by extraordinary circumstances beyond their control.
Phoenix Sky Harbor International Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Phoenix Sky Harbor International Airport, under EU 261/2004, travelers can receive compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can check this table to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Phoenix Sky Harbor International Airport Flights are Covered by EU261?
Even though Phoenix Sky Harbor International Airport is not within the EU, European Union Regulation 261/2004 may still apply to some flights. Travelers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by airlines from the EU are protected by EU 261.
Therefore, despite their geographic location beyond the EU, certain flights from Phoenix Sky Harbor International Airport may be subject to European regulations if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Phoenix Sky Harbor International Airport to anywhere | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from inside the EU | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from outside the EU | No | No |
How to Claim Compensation from Phoenix Sky Harbor International Airport
Flight disruptions often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Phoenix Sky Harbor International Airport, you may be entitled to compensation under EU 261/2004.
To initiate your compensation claim, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will make every effort to get you your compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.11.202521:55 | Southwest Airlines 4114 | Sky Harbor International (PHX) San Diego International Airport (SAN) | cancelled | Claim Refund |
07.11.202517:35 | American Airlines 3260 | Sky Harbor International (PHX) Santa Barbara Metropolitan Area (SBA) | Delayed | Claim Refund |
07.11.202517:03 | American Airlines 4994 | Sky Harbor International (PHX) La Plata (DRO) | Delayed | Claim Refund |
07.11.202516:42 | American Airlines 1804 | Sky Harbor International (PHX) Tampa International (TPA) | Delayed | Claim Refund |
07.11.202515:55 | Southwest Airlines 1305 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202515:30 | United Airlines 1686 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202515:30 | Lufthansa 9397 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202515:30 | Air Canada 3286 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202515:26 | American Airlines 4267 | Sky Harbor International (PHX) Santa Barbara Metropolitan Area (SBA) | Delayed | Claim Refund |
07.11.202515:26 | Porter Airlines 6132 | Sky Harbor International (PHX) Santa Barbara Metropolitan Area (SBA) | Delayed | Claim Refund |
07.11.202515:25 | American Airlines 990 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202515:25 | British Airways 4446 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202515:05 | Southwest Airlines 2457 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
07.11.202515:04 | STARLUX 7015 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202515:04 | Hawaiian Airlines 6196 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202515:04 | Alaska Airlines 458 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202515:04 | Air Tahiti Nui 2314 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202514:41 | American Airlines 6278 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202514:20 | Alaska SkyWest 3201 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
07.11.202513:55 | United Airlines 1895 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202513:55 | Air Canada 4608 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202513:45 | Southwest Airlines 733 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
07.11.202512:01 | Delta Air Lines 2419 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202512:01 | WestJet 8320 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202512:01 | Virgin Atlantic 3897 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202512:01 | KLM 7261 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202512:00 | Southwest Airlines 1183 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
07.11.202511:56 | American Airlines 6510 | Sky Harbor International (PHX) Bob Hope (BUR) | cancelled | Claim Refund |
07.11.202511:20 | American Airlines 3065 | Sky Harbor International (PHX) San Luis County Regional Airport (CSL) | Delayed | Claim Refund |
07.11.202511:15 | American Airlines 2396 | Sky Harbor International (PHX) Fresno Air Terminal Airport (FAT) | Delayed | Claim Refund |
07.11.202511:04 | American Airlines 1323 | Sky Harbor International (PHX) John Wayne (SNA) | Delayed | Claim Refund |
07.11.202511:00 | NetJets Aviation 796 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
07.11.202510:20 | Southwest Airlines 2383 | Sky Harbor International (PHX) John Wayne (SNA) | Delayed | Claim Refund |
07.11.202510:00 | American Airlines 2977 | Sky Harbor International (PHX) General Mitchell International (MKE) | Delayed | Claim Refund |
07.11.202510:00 | AlphaSky 6092 | Sky Harbor International (PHX) General Mitchell International (MKE) | Delayed | Claim Refund |
07.11.202509:49 | American Airlines 6491 | Sky Harbor International (PHX) Walker Field (GJT) | Delayed | Claim Refund |
07.11.202509:06 | Icelandair 7640 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202509:06 | Alaska Airlines 466 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202509:06 | Hawaiian Airlines 6174 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202509:06 | Air Tahiti Nui 2393 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202509:06 | Qatar Airways 2098 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.11.202508:29 | American Airlines 3029 | Sky Harbor International (PHX) Cancún International (CUN) | Delayed | Claim Refund |
07.11.202508:15 | Southwest Airlines 787 | Sky Harbor International (PHX) Metropolitan Oak International (OAK) | cancelled | Claim Refund |
07.11.202506:00 | Hawaiian Airlines 7461 | Sky Harbor International (PHX) San Diego International Airport (SAN) | cancelled | Claim Refund |
07.11.202506:00 | Alaska SkyWest 3335 | Sky Harbor International (PHX) San Diego International Airport (SAN) | cancelled | Claim Refund |
06.11.202522:55 | AlphaSky 6674 | Sky Harbor International (PHX) Miami International Airport (MIA) | Delayed | Claim Refund |
06.11.202522:55 | American Airlines 1408 | Sky Harbor International (PHX) Miami International Airport (MIA) | Delayed | Claim Refund |
06.11.202521:55 | Southwest Airlines 4114 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202521:50 | Southwest Airlines 2307 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
06.11.202521:40 | American Airlines 2382 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202521:40 | British Airways 5475 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202521:25 | Southwest Airlines 2885 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
06.11.202520:10 | Southwest Airlines 2379 | Sky Harbor International (PHX) Midway (CHI) | Delayed | Claim Refund |
06.11.202520:06 | Delta Air Lines 1406 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
06.11.202520:00 | Southwest Airlines 4005 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202519:35 | Alaska Airlines 611 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
06.11.202519:35 | Air Tahiti Nui 2772 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
06.11.202519:35 | Southwest Airlines 2109 | Sky Harbor International (PHX) Tampa International (TPA) | Delayed | Claim Refund |
06.11.202519:35 | Hawaiian Airlines 6440 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
06.11.202519:20 | Southwest Airlines 9000 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
06.11.202519:20 | Private owner 3108 | Sky Harbor International (PHX) Montezuma County (CEZ) | Delayed | Claim Refund |
06.11.202517:40 | Southwest Airlines 2989 | Sky Harbor International (PHX) Midway (CHI) | Delayed | Claim Refund |
06.11.202513:55 | United Airlines 1895 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202513:55 | Air Canada 4608 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202513:20 | American Airlines 3165 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202513:20 | Aer Lingus 7475 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202513:20 | British Airways 5458 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202510:30 | Southwest Airlines 3391 | Sky Harbor International (PHX) San Antonio International (SAT) | Delayed | Claim Refund |
06.11.202510:03 | Alaska SkyWest 3081 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202509:40 | American Airlines 806 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202509:40 | Iberia 4005 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202509:40 | British Airways 4806 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202509:40 | Gulf Air 6541 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202509:40 | Aer Lingus 7459 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202509:40 | Qatar Airways 9449 | Sky Harbor International (PHX) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.11.202508:30 | Jet Linx Aviation 7597 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202508:30 | American Airlines 2057 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202508:30 | British Airways 5371 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202508:00 | Frontier Airlines 1571 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202508:00 | Volaris 2192 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.11.202507:45 | Southwest Airlines 1148 | Sky Harbor International (PHX) Tampa International (TPA) | Delayed | Claim Refund |
06.11.202507:30 | UPS Airlines 2865 | Sky Harbor International (PHX) Louisville International (Standiford Field) (SDF) | Delayed | Claim Refund |
05.11.202518:50 | Alaska Airlines 3477 | Sky Harbor International (PHX) San Diego International Airport (SAN) | cancelled | Claim Refund |
05.11.202518:50 | Hawaiian Airlines 4716 | Sky Harbor International (PHX) San Diego International Airport (SAN) | cancelled | Claim Refund |
05.11.202518:35 | empty | Sky Harbor International (PHX) Show Low (SOW) | Delayed | Claim Refund |
05.11.202517:44 | American Airlines 4207 | Sky Harbor International (PHX) San Luis County Regional Airport (CSL) | Delayed | Claim Refund |
05.11.202517:35 | Porter Airlines 6124 | Sky Harbor International (PHX) Boise Air Terminal/Gowen Field (BOI) | cancelled | Claim Refund |
05.11.202517:35 | American Airlines 6449 | Sky Harbor International (PHX) Boise Air Terminal/Gowen Field (BOI) | cancelled | Claim Refund |
05.11.202517:03 | American Airlines 4994 | Sky Harbor International (PHX) La Plata (DRO) | cancelled | Claim Refund |
05.11.202517:03 | Porter Airlines 6092 | Sky Harbor International (PHX) La Plata (DRO) | cancelled | Claim Refund |
05.11.202516:49 | American Airlines 1767 | Sky Harbor International (PHX) San Antonio International (SAT) | Delayed | Claim Refund |
05.11.202516:49 | AlphaSky 6013 | Sky Harbor International (PHX) San Antonio International (SAT) | Delayed | Claim Refund |
05.11.202515:53 | Allegiant Air 104 | Sky Harbor International (PHX) Stockton Metropolitan Airport (SAC) | Delayed | Claim Refund |
05.11.202514:54 | American Airlines 716 | Sky Harbor International (PHX) San Luis County Regional Airport (CSL) | Delayed | Claim Refund |
05.11.202514:20 | Alaska SkyWest 3201 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
05.11.202512:30 | Contour Aviation 3344 | Sky Harbor International (PHX) Canyonlands Field (CNY) | Delayed | Claim Refund |
05.11.202509:54 | American Airlines 2118 | Sky Harbor International (PHX) Orlando International (ORL) | Delayed | Claim Refund |
05.11.202509:54 | Gol 6276 | Sky Harbor International (PHX) Orlando International (ORL) | Delayed | Claim Refund |
05.11.202508:10 | Southwest Airlines 2391 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
04.11.202520:00 | Contour Aviation 3388 | Sky Harbor International (PHX) Show Low (SOW) | Delayed | Claim Refund |
