Flight cancellations and delays are the most common issues experienced by travelers. Luckily, the European Union has EU Regulation 261/2004, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 defines the conditions in which passengers are entitled to compensation and assistance in the event of flight disruption.
Here, you will find everything you need to know about EU 261 regulation and in which situations you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers arriving at Orlando International Airport from EU countries or departing from Orlando International Airport to anywhere on flights operated by airlines from the EU have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is required, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers have the option to select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and was within the airline’s control, passengers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Orlando International Airport Flight Delay Compensation
Passengers facing flight delays at Orlando International Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it follows UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances beyond their control.
Orlando International Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Orlando International Airport, under EU 261/2004, passengers can receive compensation of up to €600 if the airline notifies them less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations caused by extraordinary circumstances outside their control, such as severe weather or strikes by air traffic controllers.
Which Orlando International Airport Flights are Covered by EU261?
While Orlando International Airport isn’t within the EU, EU Regulation 261/2004 could still cover some flights. Travelers arriving at Orlando International Airport from EU countries or departing from Orlando International Airport to anywhere on flights operated by airlines from the EU are covered by EU 261.
Therefore, despite their geographic location outside the EU, certain flights departing from Orlando International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Orlando International Airport to anywhere | Yes | No |
| Arrivals at Orlando International Airport from inside the EU | Yes | No |
| Arrivals at Orlando International Airport from outside the EU | No | No |
How to Claim Compensation from Orlando International Airport
Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Orlando International Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|
