Flight cancellations and delays are the most frequent problems encountered by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the situations in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about EU 261 regulation and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU 261, travelers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Phoenix Sky Harbor International Airport Flight Delay Compensation
Travelers experiencing flight delays at Phoenix Sky Harbor International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances beyond their control.
Phoenix Sky Harbor International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Phoenix Sky Harbor International Airport, according to EU 261/2004, flyers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Phoenix Sky Harbor International Airport Flights are Covered by EU261?
While Phoenix Sky Harbor International Airport is not within the EU, EU Regulation 261/2004 may still apply to some flights. Passengers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location beyond the EU, certain flights from Phoenix Sky Harbor International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Phoenix Sky Harbor International Airport to anywhere | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from inside the EU | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from outside the EU | No | No |
How to Claim Compensation from Phoenix Sky Harbor International Airport
Flight disruptions often occur due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Phoenix Sky Harbor International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
17.04.202513:59 | Air Tahiti Nui 2511 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
17.04.202513:59 | Icelandair 7710 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
17.04.202513:59 | Hawaiian Airlines 6437 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
16.04.202520:20 | Aeronaves TSM 2687 | Sky Harbor International (KPHX) Gen Pesqueira Garcia (MMHO) | delayed | Refunds |
16.04.202518:49 | Starlux 7013 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
16.04.202518:49 | Air Tahiti Nui 2548 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
16.04.202518:49 | Hawaiian Airlines 6439 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
16.04.202518:49 | Alaska Airlines 609 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
16.04.202517:00 | American Airlines 6292 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202519:49 | Hawaiian Airlines 6331 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202519:49 | Starlux 7017 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202519:49 | Air Tahiti Nui 2559 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202519:49 | Qatar Airways 8830 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202518:49 | Starlux 7013 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202518:49 | Hawaiian Airlines 6439 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202518:49 | Air Tahiti Nui 2548 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
15.04.202515:09 | Advanced Air 4 | Sky Harbor International (KPHX) Carlsbad (KCNM) | delayed | Refunds |
15.04.202510:10 | Contour Aviation 3390 | Sky Harbor International (KPHX) Vernal (KVEL) | delayed | Refunds |
14.04.202521:00 | Worldwide Jet Charter 72 | Sky Harbor International (KPHX) Bob Hope (KBUR) | delayed | Refunds |
14.04.202519:50 | empty | Sky Harbor International (KPHX) Prescott (KPRC) | delayed | Refunds |
14.04.202518:55 | Aeronaves TSM 2687 | Sky Harbor International (KPHX) Gen Pesqueira Garcia (MMHO) | delayed | Refunds |
14.04.202517:00 | Contour Aviation 3388 | Sky Harbor International (KPHX) Show Low (KSOW) | delayed | Refunds |
14.04.202516:55 | Southwest Airlines 257 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202507:35 | American Airlines 6212 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202507:35 | Qatar Airways 2300 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202506:00 | Qatar Airways 2961 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202506:00 | Hawaiian Airlines 6262 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
14.04.202506:00 | Air Tahiti Nui 2513 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
13.04.202517:35 | empty | Sky Harbor International (KPHX) Show Low (KSOW) | delayed | Refunds |
13.04.202516:35 | AirNet 102 | Sky Harbor International (KPHX) Bob Hope (KBUR) | delayed | Refunds |
13.04.202515:25 | Virgin Atlantic 1934 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
13.04.202514:22 | American Airlines 6526 | Sky Harbor International (KPHX) Bob Hope (KBUR) | delayed | Refunds |
12.04.202512:03 | Advanced Air 9 | Sky Harbor International (KPHX) Grant County (KSVC) | delayed | Refunds |
12.04.202510:10 | Contour Aviation 3390 | Sky Harbor International (KPHX) Vernal (KVEL) | delayed | Refunds |
12.04.202509:41 | Condor 5263 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
12.04.202509:41 | Qatar Airways 2140 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
12.04.202509:41 | Alaska Airlines 637 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
12.04.202509:41 | Hawaiian Airlines 6257 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
12.04.202509:41 | Air Tahiti Nui 2514 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
12.04.202509:41 | Icelandair 7640 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
12.04.202507:35 | Qatar Airways 2300 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202521:30 | Southwest Airlines 1839 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202519:49 | Alaska SkyWest 3172 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202517:06 | Air Tahiti Nui 2311 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202517:06 | Starlux 7015 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202517:06 | Hawaiian Airlines 6444 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202517:00 | American Airlines 6292 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202516:45 | empty | Sky Harbor International (KPHX) Show Low (KSOW) | delayed | Refunds |
11.04.202515:25 | Virgin Atlantic 1934 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
11.04.202513:45 | Advanced Air 7 | Sky Harbor International (KPHX) Grant County (KSVC) | delayed | Refunds |
10.04.202521:08 | American Airlines 4938 | Sky Harbor International (KPHX) Tucson International Airport (KTUS) | delayed | Refunds |
10.04.202519:49 | Qatar Airways 8830 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202519:49 | Air Tahiti Nui 2559 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202519:49 | Hawaiian Airlines 6331 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202519:49 | Starlux 7017 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202519:49 | Alaska SkyWest 3172 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202519:30 | Southwest Airlines 2500 | Sky Harbor International (KPHX) Tulsa International (KTUL) | delayed | Refunds |
10.04.202518:49 | Air Tahiti Nui 2548 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202518:49 | Starlux 7013 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202518:49 | Hawaiian Airlines 6439 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202518:20 | Private owner 3108 | Sky Harbor International (KPHX) Montezuma County (KCEZ) | delayed | Refunds |
10.04.202517:30 | empty | Sky Harbor International (KPHX) Show Low (KSOW) | delayed | Refunds |
10.04.202517:06 | Hawaiian Airlines 6444 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202517:06 | Air Tahiti Nui 2311 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202517:06 | Starlux 7015 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202515:25 | Delta Air Lines 2449 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202515:08 | Hawaiian Airlines 4765 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202515:08 | Air Tahiti Nui 2351 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202513:59 | Air Tahiti Nui 2511 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202513:59 | Hawaiian Airlines 6437 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202513:47 | American Airlines 6192 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202511:00 | Air France 2506 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202511:00 | Virgin Atlantic 3897 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202511:00 | WestJet 6491 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202511:00 | Delta Air Lines 2419 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
10.04.202505:05 | Volaris 2495 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
09.04.202515:08 | Alaska Airlines 1006 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
09.04.202509:10 | Southwest Airlines 3260 | Sky Harbor International (KPHX) Buffalo Niagara International (KBUF) | delayed | Refunds |
08.04.202519:49 | Starlux 7017 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202519:49 | Qatar Airways 8830 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202519:49 | Air Tahiti Nui 2559 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202519:49 | Hawaiian Airlines 6331 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202518:50 | Aeronaves TSM 9987 | Sky Harbor International (KPHX) Gen Pesqueira Garcia (MMHO) | delayed | Refunds |
08.04.202517:06 | Starlux 7015 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202517:06 | Air Tahiti Nui 2311 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202517:06 | Hawaiian Airlines 6444 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202515:08 | Air Tahiti Nui 2351 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202515:08 | Hawaiian Airlines 4765 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202513:59 | Air Tahiti Nui 2511 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202513:59 | Alaska Airlines 603 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202513:59 | Hawaiian Airlines 6437 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202513:47 | American Airlines 6192 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202507:00 | Korean Air 6226 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202507:00 | Air Tahiti Nui 2516 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202507:00 | Qatar Airways 2185 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.04.202507:00 | Hawaiian Airlines 6259 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
07.04.202518:49 | Starlux 7013 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
07.04.202518:49 | Air Tahiti Nui 2548 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
07.04.202518:49 | Hawaiian Airlines 6439 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |
07.04.202513:47 | American Airlines 6192 | Sky Harbor International (KPHX) Seattle-Tacoma International (KSEA) | delayed | Refunds |