Flight cancellations and delays are the most frequent problems encountered by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the situations in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about EU 261 regulation and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU 261, travelers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Phoenix Sky Harbor International Airport Flight Delay Compensation
Travelers experiencing flight delays at Phoenix Sky Harbor International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances beyond their control.
Phoenix Sky Harbor International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Phoenix Sky Harbor International Airport, according to EU 261/2004, flyers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Phoenix Sky Harbor International Airport Flights are Covered by EU261?
While Phoenix Sky Harbor International Airport is not within the EU, EU Regulation 261/2004 may still apply to some flights. Passengers arriving at Phoenix Sky Harbor International Airport from EU countries or departing from Phoenix Sky Harbor International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location beyond the EU, certain flights from Phoenix Sky Harbor International Airport may be subject to European laws if they are operated by European airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Phoenix Sky Harbor International Airport to anywhere | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from inside the EU | Yes | No |
| Arrivals at Phoenix Sky Harbor International Airport from outside the EU | No | No |
How to Claim Compensation from Phoenix Sky Harbor International Airport
Flight disruptions often occur due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Phoenix Sky Harbor International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
11.07.202511:00 | Southwest Airlines 5233 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202518:20 | Private owner 3108 | Sky Harbor International (PHX) Montezuma County (CEZ) | Delayed | Claim Refund |
10.07.202517:29 | Starlux 7017 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202517:29 | Alaska Airlines 611 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202517:29 | Hawaiian Airlines 6440 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202517:29 | Air Tahiti Nui 2772 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202517:29 | Icelandair 7640 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202515:47 | Hawaiian Airlines 6444 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202515:47 | Alaska Airlines (UNCF Livery) 975 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202515:47 | Air Tahiti Nui 2418 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202515:47 | Starlux 7015 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202511:22 | American Airlines 3934 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202511:22 | Finnair 4214 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202511:22 | Qatar Airways 8207 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202507:05 | Qatar Airways 2185 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202507:05 | Korean Air 6226 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202507:05 | Air Tahiti Nui 2516 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.07.202507:05 | Hawaiian Airlines 6259 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202518:35 | empty | Sky Harbor International (PHX) Show Low (SOW) | Delayed | Claim Refund |
09.07.202518:20 | Denver Air Connection 3108 | Sky Harbor International (PHX) Montezuma County (CEZ) | Delayed | Claim Refund |
09.07.202517:29 | Air Tahiti Nui 2772 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202517:29 | Alaska Airlines 611 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202517:29 | Starlux 7017 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202517:29 | Hawaiian Airlines 6440 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202517:29 | Icelandair 7640 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202517:15 | American Airlines 5003 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202511:22 | Qatar Airways 8207 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202511:22 | Finnair 4153 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202507:24 | American Airlines 4081 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
09.07.202507:24 | Qatar Airways 9023 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202515:41 | British Airways 6931 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
08.07.202515:41 | American Airlines 4917 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
08.07.202515:41 | AlphaSky 4279 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
08.07.202515:40 | Southwest Airlines 4009 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
08.07.202515:05 | Southwest Airlines 3066 | Sky Harbor International (PHX) Buffalo Niagara International (BUF) | Delayed | Claim Refund |
08.07.202513:55 | Hawaiian Airlines 6470 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202513:55 | Starlux 7013 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202513:55 | Alaska Airlines 1006 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202513:55 | Air Tahiti Nui 2535 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202513:55 | Icelandair 7710 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202512:30 | Denver Air Connection 3710 | Sky Harbor International (PHX) Telluride Regional (TEX) | Delayed | Claim Refund |
08.07.202510:27 | American Airlines 6372 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
08.07.202507:05 | Korean Air 6226 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202507:05 | Air Tahiti Nui 2516 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202507:05 | Qatar Airways 2185 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202507:05 | Hawaiian Airlines 6259 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
08.07.202507:05 | Alaska airlines 645 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.07.202522:50 | El Al 4221 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | SAS 3342 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | Hawaiian Airlines 2422 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | TAP Air Portugal 4354 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | Aer Lingus 5213 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | Delta Air Lines 514 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | KLM 5490 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202522:50 | JetBlue Airways 502 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202521:46 | Spirit Airlines 2324 | Sky Harbor International (PHX) Detroit Metropolitan Wayne County (DTT) | Delayed | Claim Refund |
07.07.202521:45 | American Airlines 6334 | Sky Harbor International (PHX) La Plata (DRO) | Delayed | Claim Refund |
07.07.202520:36 | British Airways 6932 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
07.07.202520:36 | American Airlines 6309 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
07.07.202520:20 | American Airlines 6332 | Sky Harbor International (PHX) Boise Air Terminal/Gowen Field (BOI) | Delayed | Claim Refund |
07.07.202519:00 | AlphaSky 4505 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
07.07.202519:00 | American Airlines 3327 | Sky Harbor International (PHX) Tucson International Airport (TUS) | Delayed | Claim Refund |
07.07.202518:10 | Southwest Airlines 1406 | Sky Harbor International (PHX) Boise Air Terminal/Gowen Field (BOI) | Delayed | Claim Refund |
07.07.202515:47 | Hawaiian Airlines 6444 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.07.202515:47 | Air Tahiti Nui 2418 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.07.202515:47 | Starlux 7015 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.07.202515:47 | Alaska Airlines 975 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
07.07.202515:15 | American Airlines 567 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
07.07.202514:00 | American Airlines 980 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
07.07.202507:20 | Southwest Airlines 3177 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
06.07.202523:48 | American Airlines 3255 | Sky Harbor International (PHX) Nashville International (BNA) | Delayed | Claim Refund |
06.07.202523:06 | American Airlines 3275 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202523:06 | British Airways 5448 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202523:06 | AlphaSky 6413 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202522:55 | Southwest Airlines 2367 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
06.07.202521:45 | American Airlines 2701 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
06.07.202520:42 | AlphaSky 4296 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202520:42 | British Airways 5476 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202520:42 | American Airlines 559 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202520:30 | American Airlines 6374 | Sky Harbor International (PHX) Monterey Peninsula (MRY) | Delayed | Claim Refund |
06.07.202520:30 | AlphaSky 6821 | Sky Harbor International (PHX) Monterey Peninsula (MRY) | Delayed | Claim Refund |
06.07.202518:08 | AlphaSky 4295 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202518:08 | American Airlines 480 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202518:08 | British Airways 5475 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202517:25 | Southwest Airlines 1653 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202515:46 | Volaris 2093 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202515:46 | Frontier Airlines 2083 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202515:00 | AirNet 102 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
06.07.202513:15 | Southwest Airlines 947 | Sky Harbor International (PHX) Bob Hope (BUR) | Delayed | Claim Refund |
06.07.202511:03 | American Airlines 663 | Sky Harbor International (PHX) Kona International Airport (KOA) | Delayed | Claim Refund |
06.07.202510:36 | AlphaSky 6012 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202510:36 | British Airways 4656 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202510:36 | American Airlines 2122 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202510:36 | Jet Linx Aviation 7597 | Sky Harbor International (PHX) San Diego International Airport (SAN) | Delayed | Claim Refund |
06.07.202509:11 | American Airlines 889 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
06.07.202509:11 | Qatar Airways 9164 | Sky Harbor International (PHX) Logan International (BOS) | Delayed | Claim Refund |
06.07.202507:35 | Southwest Airlines 4106 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
05.07.202517:29 | Hawaiian Airlines 6440 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
05.07.202517:29 | Icelandair 7640 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
05.07.202517:29 | Air Tahiti Nui 2772 | Sky Harbor International (PHX) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
