Delayed and cancelled flights are the most frequent problems encountered by travelers. Luckily, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the situations under which passengers are eligible for compensation and assistance in cases of flight disruption.
Here, you will find everything you need to know about EU 261 regulation and when you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers departing from or arriving at Rotterdam The Hague Airport on flights operated by EU-based airlines have specific rights when facing significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is required, the airline must offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers may select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and was within the airline’s control, travelers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Rotterdam The Hague Airport Flight Delay Compensation
Passengers encountering flight delays at Rotterdam The Hague Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
Rotterdam The Hague Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Rotterdam The Hague Airport, under EU 261/2004, travelers can receive compensation of up to €600 if the airline informs them less than 14 days before departure.
Nevertheless, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation could still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the length of the delay. You can check the following table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations due to extraordinary circumstances beyond their control, such as severe weather or strikes by air traffic controllers.
Which Rotterdam The Hague Airport Flights are Covered by EU261?
When you’re departing from an airport in the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and guarantees that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Rotterdam The Hague Airport to anywhere | Yes | Yes |
| Arrivals at Rotterdam The Hague Airport from inside the EU | Yes | No |
| Arrivals at Rotterdam The Hague Airport from outside the EU | Yes | No |
How to Claim Compensation from Rotterdam The Hague Airport
Flight cancellations and delays are common due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Rotterdam The Hague Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate a compensation claim, take the following steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202617:40 | Transavia 6063 | () () | cancelled | Claim Refund |
07.01.202616:50 | empty | () () | Delayed | Claim Refund |
07.01.202612:30 | empty | () () | Delayed | Claim Refund |
06.01.202615:15 | Transavia 6091 | () () | Delayed | Claim Refund |
06.01.202613:50 | Pegasus 1262 | () () | Delayed | Claim Refund |
06.01.202612:45 | Pegasus 1632 | () () | Delayed | Claim Refund |
05.01.202615:20 | Transavia 5595 | () () | Delayed | Claim Refund |
05.01.202614:00 | NetJets Aviation | () () | Delayed | Claim Refund |
05.01.202612:00 | Fly Solutions | () () | Delayed | Claim Refund |
04.01.202623:30 | Aerowest | () () | Delayed | Claim Refund |
03.01.202613:00 | NetJets Aviation | () () | Delayed | Claim Refund |
03.01.202611:55 | Transavia 6015 | () () | Delayed | Claim Refund |
02.01.202607:25 | Transavia 5051 | () () | Delayed | Claim Refund |
01.01.202615:25 | Transavia 5591 | () () | Delayed | Claim Refund |
31.12.202507:30 | Transavia 5595 | () () | Delayed | Claim Refund |
28.12.202517:10 | Pegasus 1264 | () () | cancelled | Claim Refund |
27.12.202514:30 | empty | () () | Delayed | Claim Refund |
26.12.202521:00 | Aerowest | () () | Delayed | Claim Refund |
26.12.202507:35 | Transavia 5701 | () () | Delayed | Claim Refund |
24.12.202507:30 | Transavia 5595 | () () | Delayed | Claim Refund |
24.12.202507:30 | Transavia 5595 | () () | Delayed | Claim Refund |
24.12.202507:00 | Transavia 5051 | () () | Delayed | Claim Refund |
24.12.202507:00 | Transavia 5051 | () () | Delayed | Claim Refund |
