Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 defines the conditions under which passengers are entitled to compensation and assistance in the event of flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers flying to or from Milan Malpensa Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Milan Malpensa Airport Flight Delay Compensation
Passengers encountering flight delays at Milan Malpensa Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
Milan Malpensa Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Milan Malpensa Airport, under EU 261/2004, travelers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can check the following table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Milan Malpensa Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying with an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Milan Malpensa Airport to anywhere | Yes | Yes |
| Arrivals at Milan Malpensa Airport from inside the EU | Yes | No |
| Arrivals at Milan Malpensa Airport from outside the EU | Yes | No |
How to Claim Compensation from Milan Malpensa Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Milan Malpensa Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
17.04.202511:10 | Ryanair 8884 | Milano Malpensa (LIMC) Beauvais-Tille (LFOB) | delayed | Refunds |
16.04.202511:20 | Ryanair 8884 | Milano Malpensa (LIMC) Beauvais-Tille (LFOB) | delayed | Refunds |
15.04.202511:20 | Ryanair 8884 | Milano Malpensa (LIMC) Beauvais-Tille (LFOB) | delayed | Refunds |
15.04.202506:40 | Wizz Air 3936 | Milano Malpensa (LIMC) International Airport Chisinau (LUKK) | delayed | Refunds |
13.04.202512:00 | empty | Milano Malpensa (LIMC) Gander International (CYQX) | delayed | Refunds |
11.04.202514:20 | TAP Air Portugal 6471 | Milano Malpensa (LIMC) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
11.04.202514:20 | Azores Airlines 229 | Milano Malpensa (LIMC) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
10.04.202522:20 | Emirates 92 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
10.04.202522:20 | Qantas 8092 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
10.04.202522:20 | Garuda Indonesia 8846 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
10.04.202522:20 | Icelandair 6048 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
10.04.202511:20 | Alitalia 7504 | Milano Malpensa (LIMC) Haneda Airport (RJTT) | delayed | Refunds |
10.04.202511:20 | ANA 208 | Milano Malpensa (LIMC) Haneda Airport (RJTT) | delayed | Refunds |
09.04.202520:10 | Sky Express 831 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202519:25 | Aegean Airlines 665 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202519:25 | Volotea 5031 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202519:25 | TAP Air Portugal 7437 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202518:35 | easyJet 3653 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202516:35 | Ryanair 9 | Milano Malpensa (LIMC) Berlin Brandenburg Airport (EDDB) | delayed | Refunds |
09.04.202516:25 | Luxair 6996 | Milano Malpensa (LIMC) Findel (ELLX) | delayed | Refunds |
09.04.202516:25 | Alitalia 7886 | Milano Malpensa (LIMC) Findel (ELLX) | delayed | Refunds |
09.04.202516:25 | Ryanair 7540 | Milano Malpensa (LIMC) El Prat De Llobregat (LEBL) | delayed | Refunds |
09.04.202516:05 | American Airlines 9783 | Milano Malpensa (LIMC) Heathrow (EGLL) | delayed | Refunds |
09.04.202516:00 | easyJet 3831 | Milano Malpensa (LIMC) Luton Airport (EGGW) | delayed | Refunds |
09.04.202516:00 | American Airlines 9602 | Milano Malpensa (LIMC) John F Kennedy International (KJFK) | cancelled | Refunds |
09.04.202515:50 | Cargolux 9263 | Milano Malpensa (LIMC) Narita International Airport (RJAA) | delayed | Refunds |
09.04.202515:30 | AlbaStar | Milano Malpensa (LIMC) Charles De Gaulle (LFPG) | delayed | Refunds |
09.04.202515:30 | SAS 1684 | Milano Malpensa (LIMC) Kastrup (EKCH) | delayed | Refunds |
09.04.202515:30 | Icelandair 7536 | Milano Malpensa (LIMC) Kastrup (EKCH) | delayed | Refunds |
09.04.202515:10 | Ryanair 1444 | Milano Malpensa (LIMC) Valencia (LEVC) | delayed | Refunds |
09.04.202515:00 | empty | Milano Malpensa (LIMC) Bilbao (LEBB) | delayed | Refunds |
09.04.202514:40 | easyJet 3507 | Milano Malpensa (LIMC) Punta Raisi (LICJ) | delayed | Refunds |
09.04.202514:30 | EgyptAir 704 | Milano Malpensa (LIMC) Cairo International Airport (HECA) | delayed | Refunds |
09.04.202514:30 | Air Cairo 8704 | Milano Malpensa (LIMC) Cairo International Airport (HECA) | delayed | Refunds |
09.04.202514:30 | TAP Air Portugal 7005 | Milano Malpensa (LIMC) Cairo International Airport (HECA) | delayed | Refunds |
09.04.202514:30 | LOT – Polish Airlines 5299 | Milano Malpensa (LIMC) Cairo International Airport (HECA) | delayed | Refunds |
09.04.202514:30 | Ryanair 4018 | Milano Malpensa (LIMC) Francisco Sá Carneiro (LPPR) | delayed | Refunds |
09.04.202514:25 | American Airlines 8528 | Milano Malpensa (LIMC) Barajas (LEMD) | delayed | Refunds |
09.04.202514:25 | Qatar Airways 6992 | Milano Malpensa (LIMC) Barajas (LEMD) | delayed | Refunds |
09.04.202514:25 | LATAM Airlines 1801 | Milano Malpensa (LIMC) Barajas (LEMD) | delayed | Refunds |
09.04.202514:25 | Iberia 674 | Milano Malpensa (LIMC) Barajas (LEMD) | delayed | Refunds |
09.04.202514:05 | Lauda Europe 1580 | Milano Malpensa (LIMC) Son Sant Joan Airport (LEPA) | delayed | Refunds |
09.04.202514:00 | Silk Way West 291 | Milano Malpensa (LIMC) (UBBB) | delayed | Refunds |
09.04.202514:00 | Norwegian 1879 | Milano Malpensa (LIMC) Gardermoen (ENGM) | delayed | Refunds |
09.04.202513:25 | DHL Air | Milano Malpensa (LIMC) Halle (EDDP) | delayed | Refunds |
09.04.202513:20 | easyJet 3851 | Milano Malpensa (LIMC) Schiphol (EHAM) | delayed | Refunds |
09.04.202513:10 | Wizz Air 6385 | Milano Malpensa (LIMC) Salcea (LRSV) | delayed | Refunds |
09.04.202513:00 | LATAM Airlines 8073 | Milano Malpensa (LIMC) Aeroporto Internacional Guarulhos (SBGR) | delayed | Refunds |
09.04.202513:00 | Finnair 4422 | Milano Malpensa (LIMC) Aeroporto Internacional Guarulhos (SBGR) | delayed | Refunds |
09.04.202513:00 | easyJet 4544 | Milano Malpensa (LIMC) Charles De Gaulle (LFPG) | delayed | Refunds |
09.04.202512:50 | Wizz Air 6391 | Milano Malpensa (LIMC) King Abdulaziz International (OEJN) | delayed | Refunds |
09.04.202512:50 | easyJet 3835 | Milano Malpensa (LIMC) Manchester Airport (EGCC) | cancelled | Refunds |
09.04.202512:45 | Air Dolomiti 8275 | Milano Malpensa (LIMC) Franz Josef Strauss (EDDM) | delayed | Refunds |
09.04.202512:45 | Lufthansa 9449 | Milano Malpensa (LIMC) Franz Josef Strauss (EDDM) | delayed | Refunds |
09.04.202512:45 | Alitalia 7450 | Milano Malpensa (LIMC) Franz Josef Strauss (EDDM) | delayed | Refunds |
09.04.202512:35 | Ryanair 6817 | Milano Malpensa (LIMC) Manchester Airport (EGCC) | delayed | Refunds |
09.04.202511:50 | Azul 7229 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | Finnair 6786 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | Ethiopian Airlines 1890 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | Alitalia 7524 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | Air China LTD 7042 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | El Al 9047 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | Azores Airlines 8917 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | Singapore Airlines 2781 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:50 | TAP Air Portugal 823 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
09.04.202511:30 | easyJet 3577 | Milano Malpensa (LIMC) Capodichino (LIRN) | cancelled | Refunds |
09.04.202510:55 | Hainan Airlines 7974 | Milano Malpensa (LIMC) Shenzhen (ZGSZ) | delayed | Refunds |
09.04.202510:40 | easyJet 3585 | Milano Malpensa (LIMC) Costa Smeralda (LIEO) | cancelled | Refunds |
09.04.202510:30 | VistaJet 617 | Milano Malpensa (LIMC) Ciampino (LIRA) | delayed | Refunds |
09.04.202510:15 | Aegean Airlines 661 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202510:15 | Volotea 5029 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
09.04.202510:15 | Singapore Airlines 2857 | Milano Malpensa (LIMC) (LGAV) | cancelled | Refunds |
07.04.202521:00 | Ryanair 1028 | Milano Malpensa (LIMC) Punta Raisi (LICJ) | delayed | Refunds |
07.04.202512:25 | La Compagnie 300 | Milano Malpensa (LIMC) Newark Liberty International (KEWR) | delayed | Refunds |
05.04.202511:30 | Ryanair 8884 | Milano Malpensa (LIMC) Beauvais-Tille (LFOB) | delayed | Refunds |
04.04.202515:15 | Wizz Air 2068 | Milano Malpensa (LIMC) John Paul II Balice International (EPKK) | delayed | Refunds |
04.04.202505:40 | Qatar Executive 977 | Milano Malpensa (LIMC) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
03.04.202502:55 | Cargo Air 4286 | Milano Malpensa (LIMC) Liszt Ferenc International (LHBP) | delayed | Refunds |
02.04.202522:20 | Emirates 92 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
02.04.202522:20 | Qantas 8092 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
02.04.202522:20 | Garuda Indonesia 8846 | Milano Malpensa (LIMC) Chelsea Twr EY Bus Station (OMDB) | delayed | Refunds |
02.04.202506:10 | Wizz Air 6339 | Milano Malpensa (LIMC) Beauvais-Tille (LFOB) | delayed | Refunds |
01.04.202516:45 | Ryanair 8326 | Milano Malpensa (LIMC) Liszt Ferenc International (LHBP) | delayed | Refunds |
31.03.202519:05 | Finnair 1756 | Milano Malpensa (LIMC) Helsinki-vantaa (EFHK) | delayed | Refunds |
31.03.202519:05 | TAP Air Portugal 8350 | Milano Malpensa (LIMC) Helsinki-vantaa (EFHK) | delayed | Refunds |
31.03.202519:05 | LATAM Airlines 5328 | Milano Malpensa (LIMC) Helsinki-vantaa (EFHK) | delayed | Refunds |
31.03.202519:05 | Jet Linx Aviation 9328 | Milano Malpensa (LIMC) Helsinki-vantaa (EFHK) | delayed | Refunds |
31.03.202518:50 | easyJet 3027 | Milano Malpensa (LIMC) Düsseldorf International Airport (EDDL) | delayed | Refunds |
31.03.202518:15 | Transavia 3947 | Milano Malpensa (LIMC) Orly (LFPO) | delayed | Refunds |
31.03.202518:10 | easyJet 8310 | Milano Malpensa (LIMC) Gatwick (EGKK) | delayed | Refunds |
31.03.202517:55 | easyJet 3653 | Milano Malpensa (LIMC) (LGAV) | delayed | Refunds |
31.03.202517:35 | Austrian 514 | Milano Malpensa (LIMC) Vienna International (LOWW) | delayed | Refunds |
31.03.202517:35 | Alitalia 7570 | Milano Malpensa (LIMC) Vienna International (LOWW) | delayed | Refunds |
31.03.202517:25 | Azul 7230 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
31.03.202517:25 | Alitalia 7754 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
31.03.202517:25 | EgyptAir 9431 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
31.03.202517:25 | El Al 9049 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
31.03.202517:25 | Azores Airlines 8915 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
31.03.202517:25 | TAP Air Portugal 825 | Milano Malpensa (LIMC) Lisbon Portela (LPPT) | delayed | Refunds |
31.03.202517:00 | easyJet 3905 | Milano Malpensa (LIMC) Prague Vaclav Havel Airport (LKPR) | delayed | Refunds |