Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 defines the conditions under which passengers are entitled to compensation and assistance in the event of flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers flying to or from Milan Malpensa Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Milan Malpensa Airport Flight Delay Compensation
Passengers encountering flight delays at Milan Malpensa Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
Milan Malpensa Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Milan Malpensa Airport, under EU 261/2004, travelers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can check the following table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Milan Malpensa Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying with an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Milan Malpensa Airport to anywhere | Yes | Yes |
| Arrivals at Milan Malpensa Airport from inside the EU | Yes | No |
| Arrivals at Milan Malpensa Airport from outside the EU | Yes | No |
How to Claim Compensation from Milan Malpensa Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Milan Malpensa Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202513:35 | Wizz Air 2068 | Milano Malpensa (MXP) John Paul II Balice International (KRK) | delayed | Claim Refund |
29.05.202512:45 | Ryanair 5734 | Milano Malpensa (MXP) M. R. Štefánika (BTS) | delayed | Claim Refund |
27.05.202523:55 | DHL Air | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
26.05.202523:55 | DHL Air | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
25.05.202521:35 | Nouvelair Tunisie 635 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
25.05.202515:45 | Tunisair 857 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
25.05.202506:55 | Ryanair 8326 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
24.05.202514:15 | Qantas 8206 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
24.05.202514:00 | Ryanair 8326 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
24.05.202514:00 | Neos 630 | Milano Malpensa (MXP) () | delayed | Claim Refund |
23.05.202516:50 | Wizz Air 3936 | Milano Malpensa (MXP) International Airport Chisinau (KIV) | delayed | Claim Refund |
23.05.202514:00 | Neos 5420 | Milano Malpensa (MXP) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
23.05.202509:05 | United Airlines 9641 | Milano Malpensa (MXP) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
23.05.202509:05 | Eurowings 9821 | Milano Malpensa (MXP) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
23.05.202508:35 | Singapore Airlines 2800 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
23.05.202508:35 | Hainan Airlines 8048 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
23.05.202508:35 | Alitalia 7652 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
22.05.202520:15 | Ryanair 9 | Milano Malpensa (MXP) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
22.05.202513:15 | Wizz Air 2336 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
22.05.202511:45 | JSC Avion Express 757 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
22.05.202509:05 | Eurowings 9821 | Milano Malpensa (MXP) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
22.05.202509:05 | United Airlines 9641 | Milano Malpensa (MXP) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
22.05.202508:35 | Alitalia 7652 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
22.05.202508:35 | Hainan Airlines 8048 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
22.05.202508:35 | Singapore Airlines 2800 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
22.05.202508:05 | Ryanair 2770 | Milano Malpensa (MXP) Palese (BRI) | delayed | Claim Refund |
21.05.202515:25 | easyJet 3525 | Milano Malpensa (MXP) Palese (BRI) | delayed | Claim Refund |
21.05.202513:10 | Wizz Air 6385 | Milano Malpensa (MXP) Salcea (SCV) | delayed | Claim Refund |
21.05.202502:55 | West Atlantic UK 4286 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
20.05.202518:50 | easyJet 3027 | Milano Malpensa (MXP) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
20.05.202514:00 | Neos 2420 | Milano Malpensa (MXP) Blaise Diagne International Airport (DSS) | delayed | Claim Refund |
20.05.202511:20 | Ryanair 8884 | Milano Malpensa (MXP) Beauvais-Tille (BVA) | delayed | Claim Refund |
20.05.202507:00 | Ryanair 5734 | Milano Malpensa (MXP) M. R. Štefánika (BTS) | delayed | Claim Refund |
19.05.202521:45 | Alitalia 7654 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
19.05.202521:45 | Brussels Airlines 3160 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
19.05.202520:20 | Ryanair 5734 | Milano Malpensa (MXP) M. R. Štefánika (BTS) | delayed | Claim Refund |
19.05.202519:05 | Cargolux 9261 | Milano Malpensa (MXP) () | delayed | Claim Refund |
19.05.202518:50 | easyJet 3027 | Milano Malpensa (MXP) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
19.05.202517:15 | Tunisair 857 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
19.05.202515:55 | Ryanair 9 | Milano Malpensa (MXP) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
17.05.202514:00 | Ryanair 8326 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
17.05.202514:00 | Neos 630 | Milano Malpensa (MXP) () | delayed | Claim Refund |
17.05.202511:50 | easyJet 3527 | Milano Malpensa (MXP) Palese (BRI) | delayed | Claim Refund |
17.05.202500:15 | DHL Air | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
16.05.202521:45 | Brussels Airlines 3160 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
16.05.202521:45 | Alitalia 7654 | Milano Malpensa (MXP) Brussels Airport (BRU) | delayed | Claim Refund |
16.05.202521:40 | easyJet 2842 | Milano Malpensa (MXP) Bristol (BRS) | delayed | Claim Refund |
16.05.202520:05 | Nouvelair Tunisie 635 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
15.05.202514:15 | Emirates 206 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.05.202514:15 | Qantas 8206 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.05.202504:05 | BBN Airlines 6690 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
15.05.202502:55 | DHL Air 4286 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
13.05.202502:55 | EAT Leipzig 4286 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
12.05.202521:55 | Emirates 9912 | Milano Malpensa (MXP) () | delayed | Claim Refund |
11.05.202510:00 | Prince Aviation | Milano Malpensa (MXP) Astana (TSE) | delayed | Claim Refund |
10.05.202511:30 | Ryanair 8884 | Milano Malpensa (MXP) Beauvais-Tille (BVA) | delayed | Claim Refund |
09.05.202513:10 | Wizz Air 2334 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
09.05.202510:35 | Wizz Air 6315 | Milano Malpensa (MXP) El Prat De Llobregat (BCN) | delayed | Claim Refund |
09.05.202508:20 | Fly540 420 | Milano Malpensa (MXP) El Prat De Llobregat (BCN) | delayed | Claim Refund |
09.05.202506:30 | easyJet 3753 | Milano Malpensa (MXP) El Prat De Llobregat (BCN) | delayed | Claim Refund |
08.05.202502:55 | DHL Air 4286 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
07.05.202506:10 | Wizz Air 6339 | Milano Malpensa (MXP) Beauvais-Tille (BVA) | delayed | Claim Refund |
07.05.202502:10 | DHL Air 422 | Milano Malpensa (MXP) Vitoria (VIT) | delayed | Claim Refund |
07.05.202502:05 | Aeroways 312 | Milano Malpensa (MXP) () | delayed | Claim Refund |
06.05.202511:20 | ANA 208 | Milano Malpensa (MXP) Haneda Airport (HND) | delayed | Claim Refund |
06.05.202511:20 | Alitalia 7504 | Milano Malpensa (MXP) Haneda Airport (HND) | delayed | Claim Refund |
05.05.202521:45 | Wizz Air 2338 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
05.05.202518:25 | NetJets Europe | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
05.05.202516:00 | Valair 411 | Milano Malpensa (MXP) () | delayed | Claim Refund |
05.05.202515:55 | Ryanair 9 | Milano Malpensa (MXP) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
05.05.202514:45 | Ryanair 1455 | Milano Malpensa (MXP) Dublin International (DUB) | delayed | Claim Refund |
05.05.202514:15 | Emirates 206 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
05.05.202514:15 | Qantas 8206 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
05.05.202513:30 | Wizz Air 2334 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
05.05.202511:45 | JSC Avion Express 757 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
05.05.202511:20 | Ryanair 4463 | Milano Malpensa (MXP) John Paul II Balice International (KRK) | delayed | Claim Refund |
05.05.202510:05 | Nouvelair Tunisie 635 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
05.05.202509:25 | Air Serbia 417 | Milano Malpensa (MXP) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
05.05.202509:25 | Etihad Airways 7950 | Milano Malpensa (MXP) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
05.05.202509:25 | Alitalia 7074 | Milano Malpensa (MXP) Belgrade Nikola Tesla (BEG) | delayed | Claim Refund |
04.05.202522:20 | Qantas 8092 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.05.202522:20 | Icelandair 6048 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.05.202522:20 | Garuda Indonesia 8846 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.05.202522:20 | Emirates 92 | Milano Malpensa (MXP) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.05.202516:55 | Wizz Air 2068 | Milano Malpensa (MXP) John Paul II Balice International (KRK) | delayed | Claim Refund |
04.05.202516:20 | Ryanair 9 | Milano Malpensa (MXP) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
04.05.202511:15 | Tunisair 757 | Milano Malpensa (MXP) Carthage (TUN) | delayed | Claim Refund |
03.05.202514:00 | Ryanair 8326 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
30.04.202511:20 | Ryanair 8884 | Milano Malpensa (MXP) Beauvais-Tille (BVA) | delayed | Claim Refund |
30.04.202508:40 | Ryanair 8326 | Milano Malpensa (MXP) Liszt Ferenc International (BUD) | delayed | Claim Refund |
29.04.202513:50 | Enter Air 868 | Milano Malpensa (MXP) Valladolid (VLL) | delayed | Claim Refund |
28.04.202515:55 | Ryanair 9 | Milano Malpensa (MXP) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
