Cancelled and delayed flights are the most common issues encountered by travelers. Luckily, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 outlines the conditions in which passengers are eligible for compensation and assistance during flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers flying to or from Humberto Delgado Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is necessary, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Humberto Delgado Airport Flight Delay Compensation
Passengers encountering flight delays at Humberto Delgado Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it complies with UK and EU laws. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Humberto Delgado Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Humberto Delgado Airport, under EU 261, flyers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nevertheless, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can check the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Humberto Delgado Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying with an airline flight originating in the EU, you are covered by EU Regulation 261/2004. This law ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Humberto Delgado Airport to anywhere | Yes | Yes |
| Arrivals at Humberto Delgado Airport from inside the EU | Yes | No |
| Arrivals at Humberto Delgado Airport from outside the EU | Yes | No |
How to Claim Compensation from Humberto Delgado Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at Humberto Delgado Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.04.202515:10 | Ryanair 2623 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202513:05 | Azul 7471 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202513:05 | TAP Air Portugal 1861 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202513:05 | Azores Airlines 8271 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202513:05 | JetBlue Airways 6794 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202512:35 | TAP Air Portugal 6619 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202512:35 | Azores Airlines 123 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202512:35 | Air France 9614 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202508:15 | TAP Air Portugal 1859 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202508:15 | Azores Airlines 8273 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202508:15 | Azul 7487 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202506:00 | TAP Air Portugal 6617 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
18.04.202506:00 | Azores Airlines 121 | Lisbon Portela (LPPT) Nordela (São Miguel Island) (LPPD) | delayed | Refunds |
17.04.202513:30 | Emirates 4870 | Lisbon Portela (LPPT) Osvaldo Vieira International (GGOV) | delayed | Refunds |
17.04.202511:45 | Azul 7113 | Lisbon Portela (LPPT) Galeao Antonio Carlos Jobim (SBGL) | delayed | Refunds |
17.04.202511:45 | El Al 9092 | Lisbon Portela (LPPT) Galeao Antonio Carlos Jobim (SBGL) | delayed | Refunds |
17.04.202511:45 | JetBlue Airways 6769 | Lisbon Portela (LPPT) (KBOS) | delayed | Refunds |
17.04.202511:45 | Etihad Airways 2721 | Lisbon Portela (LPPT) Galeao Antonio Carlos Jobim (SBGL) | delayed | Refunds |
17.04.202511:45 | Beijing Capital Airlines 5437 | Lisbon Portela (LPPT) Galeao Antonio Carlos Jobim (SBGL) | delayed | Refunds |
17.04.202511:40 | Aeromexico 6405 | Lisbon Portela (LPPT) Schiphol (EHAM) | delayed | Refunds |
17.04.202511:40 | Kenya Airways 1696 | Lisbon Portela (LPPT) Schiphol (EHAM) | delayed | Refunds |
17.04.202511:40 | Korean Air 6440 | Lisbon Portela (LPPT) Schiphol (EHAM) | delayed | Refunds |
17.04.202511:40 | Delta Air Lines 9597 | Lisbon Portela (LPPT) Schiphol (EHAM) | delayed | Refunds |
17.04.202511:35 | Alitalia 2424 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202511:35 | Azul 7851 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202511:35 | Air Serbia 7455 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202511:35 | Saudia 6130 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202511:35 | Aeromexico 6905 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202511:20 | Air Baltic 5325 | Lisbon Portela (LPPT) Gatwick (EGKK) | delayed | Refunds |
17.04.202511:20 | Singapore Airlines 2783 | Lisbon Portela (LPPT) Gatwick (EGKK) | delayed | Refunds |
17.04.202511:20 | Azores Airlines 8608 | Lisbon Portela (LPPT) Gatwick (EGKK) | delayed | Refunds |
17.04.202511:20 | Icelandair 6420 | Lisbon Portela (LPPT) Gatwick (EGKK) | delayed | Refunds |
17.04.202511:15 | Azul 7329 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | United Airlines 6876 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | Luxair 1971 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | SAS 8949 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | Azores Airlines 8823 | Lisbon Portela (LPPT) Lajes Ab (LPLA) | delayed | Refunds |
17.04.202511:15 | Azores Airlines 8007 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | Azul 7183 | Lisbon Portela (LPPT) Lajes Ab (LPLA) | delayed | Refunds |
17.04.202511:15 | Air Canada 2643 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | Lufthansa 6952 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202511:15 | Air Canada 2636 | Lisbon Portela (LPPT) Lajes Ab (LPLA) | delayed | Refunds |
17.04.202511:15 | JetBlue Airways 6791 | Lisbon Portela (LPPT) Lajes Ab (LPLA) | delayed | Refunds |
17.04.202511:05 | Iberia 4917 | Lisbon Portela (LPPT) Philadelphia International (KPHL) | delayed | Refunds |
17.04.202511:05 | Finnair 4150 | Lisbon Portela (LPPT) Philadelphia International (KPHL) | delayed | Refunds |
17.04.202511:05 | American Airlines 259 | Lisbon Portela (LPPT) Philadelphia International (KPHL) | delayed | Refunds |
17.04.202511:05 | British Airways 1577 | Lisbon Portela (LPPT) Philadelphia International (KPHL) | delayed | Refunds |
17.04.202511:00 | TAP Air Portugal 5001 | Lisbon Portela (LPPT) Viracopos (Campinas International) (SBKP) | delayed | Refunds |
17.04.202511:00 | Volotea 5135 | Lisbon Portela (LPPT) (LGAV) | delayed | Refunds |
17.04.202511:00 | TAP Air Portugal 7410 | Lisbon Portela (LPPT) (LGAV) | delayed | Refunds |
17.04.202510:35 | Etihad Airways 2728 | Lisbon Portela (LPPT) Miami International Airport (KMIA) | delayed | Refunds |
17.04.202510:35 | JetBlue Airways 6770 | Lisbon Portela (LPPT) Miami International Airport (KMIA) | delayed | Refunds |
17.04.202510:25 | Azul 7311 | Lisbon Portela (LPPT) Gran Canaria (GCLP) | delayed | Refunds |
17.04.202510:25 | Lufthansa 7967 | Lisbon Portela (LPPT) Newark Liberty International (KEWR) | delayed | Refunds |
17.04.202510:25 | Air Canada 3919 | Lisbon Portela (LPPT) Newark Liberty International (KEWR) | delayed | Refunds |
17.04.202510:25 | Azul 7241 | Lisbon Portela (LPPT) Orly (LFPO) | delayed | Refunds |
17.04.202510:25 | Brussels Airlines 9026 | Lisbon Portela (LPPT) Newark Liberty International (KEWR) | delayed | Refunds |
17.04.202510:25 | Azores Airlines 8195 | Lisbon Portela (LPPT) Gran Canaria (GCLP) | delayed | Refunds |
17.04.202510:25 | Emirates 4886 | Lisbon Portela (LPPT) Gran Canaria (GCLP) | delayed | Refunds |
17.04.202510:25 | KLM 2674 | Lisbon Portela (LPPT) Schiphol (EHAM) | delayed | Refunds |
17.04.202510:25 | Azores Airlines 8934 | Lisbon Portela (LPPT) Orly (LFPO) | delayed | Refunds |
17.04.202510:20 | United Airlines 6850 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:20 | LOT – Polish Airlines 4764 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:20 | EgyptAir 9420 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:20 | Azul 7270 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:20 | SA AVIANCA 2496 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:20 | Air China LTD 7051 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:20 | Azores Airlines 8700 | Lisbon Portela (LPPT) Barajas (LEMD) | delayed | Refunds |
17.04.202510:05 | easyJet 2460 | Lisbon Portela (LPPT) Luton Airport (EGGW) | delayed | Refunds |
17.04.202510:00 | Virgin Atlantic 3898 | Lisbon Portela (LPPT) John F Kennedy International (KJFK) | delayed | Refunds |
17.04.202510:00 | Azores Airlines 8440 | Lisbon Portela (LPPT) Francisco Sá Carneiro (LPPR) | delayed | Refunds |
17.04.202510:00 | KLM 6098 | Lisbon Portela (LPPT) John F Kennedy International (KJFK) | delayed | Refunds |
17.04.202510:00 | United Airlines 6891 | Lisbon Portela (LPPT) Francisco Sá Carneiro (LPPR) | delayed | Refunds |
17.04.202510:00 | Air France 3564 | Lisbon Portela (LPPT) John F Kennedy International (KJFK) | delayed | Refunds |
17.04.202510:00 | Delta Air Lines 273 | Lisbon Portela (LPPT) John F Kennedy International (KJFK) | delayed | Refunds |
17.04.202510:00 | easyJet 4426 | Lisbon Portela (LPPT) St-Exupéry (LFLL) | delayed | Refunds |
17.04.202510:00 | Lufthansa 6944 | Lisbon Portela (LPPT) Francisco Sá Carneiro (LPPR) | delayed | Refunds |
17.04.202509:55 | Ryanair 385 | Lisbon Portela (LPPT) Madeira (LPMA) | delayed | Refunds |
17.04.202509:50 | Air France 1225 | Lisbon Portela (LPPT) Charles De Gaulle (LFPG) | delayed | Refunds |
17.04.202509:50 | Delta Air Lines 8248 | Lisbon Portela (LPPT) Charles De Gaulle (LFPG) | delayed | Refunds |
17.04.202509:50 | Azores Airlines 7306 | Lisbon Portela (LPPT) Charles De Gaulle (LFPG) | delayed | Refunds |
17.04.202508:45 | Azul 7265 | Lisbon Portela (LPPT) Geneve-cointrin (LSGG) | delayed | Refunds |
17.04.202508:45 | Azores Airlines 8351 | Lisbon Portela (LPPT) Geneve-cointrin (LSGG) | delayed | Refunds |
17.04.202508:45 | SWISS 4585 | Lisbon Portela (LPPT) Geneve-cointrin (LSGG) | delayed | Refunds |
17.04.202508:45 | Air China LTD 7043 | Lisbon Portela (LPPT) Geneve-cointrin (LSGG) | delayed | Refunds |
17.04.202508:45 | TAP Air Portugal 940 | Lisbon Portela (LPPT) Geneve-cointrin (LSGG) | delayed | Refunds |
17.04.202508:40 | TAP Air Portugal 552 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:40 | Aegean Airlines 1764 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:40 | Azores Airlines 8772 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:40 | El Al 9040 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:40 | Lufthansa 6993 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:40 | EgyptAir 9436 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:40 | Azul 7164 | Lisbon Portela (LPPT) Franz Josef Strauss (EDDM) | delayed | Refunds |
17.04.202508:35 | Singapore Airlines 2780 | Lisbon Portela (LPPT) Frankfurt International Airport (EDDF) | delayed | Refunds |
17.04.202508:35 | easyJet 1272 | Lisbon Portela (LPPT) Euroairport France (LFSB) | delayed | Refunds |
17.04.202508:35 | TAP Air Portugal 570 | Lisbon Portela (LPPT) Frankfurt International Airport (EDDF) | delayed | Refunds |
17.04.202508:35 | EgyptAir 9440 | Lisbon Portela (LPPT) Frankfurt International Airport (EDDF) | delayed | Refunds |
17.04.202508:35 | Icelandair 6424 | Lisbon Portela (LPPT) Frankfurt International Airport (EDDF) | delayed | Refunds |
17.04.202508:35 | Air China LTD 7035 | Lisbon Portela (LPPT) Frankfurt International Airport (EDDF) | delayed | Refunds |
17.04.202508:35 | Azul 7219 | Lisbon Portela (LPPT) Frankfurt International Airport (EDDF) | delayed | Refunds |