Handling flight issues can be very annoying. However, the good news is that the European Union has regulations to help travelers when things get messed up. If you’re traveling by air in the EU, it’s smart to understand these regulations. They can come in handy if your flight is disrupted.
Knowing what you’re entitled to can make handling travel complications much easier. While it won’t get you to your destination quicker, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline representatives about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
TAROM Flight Delay Compensation
Travel setbacks from TAROM can be very frustrating. However there’s a bright side: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could be eligible for up to €600 per person. What is important is when you reach your destination, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A short flight won’t yield as much as a longer flight, even if they’re both delayed for the same duration.
Want to know exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
TAROM Flight Cancellation Compensation
The EU has regulations to protect you in case of flight cancellation. Here’s what you should know:
If your flight is cancelled less than two weeks before your planned travel date, you could be eligible for compensation up to €600. However, there’s a condition – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take another flight from the airline, you can still receive compensation. The most important thing is when you reach your final destination.
How much money you might get is based on a couple of points:
- The distance of your flight
- How late you arrive
As a result, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Check out the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from TAROM
It’s essential to know how to request the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed due to operational issues or mechanical problems, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you are entitled to compensation.
Which TAROM Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to all flights departing from an airport in an EU member state and any flight coming into a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline to, from, or within Europe, you probably have these rights. It’s important to be aware of these regulations – they exist to assist you if something goes wrong with your flight. They guarantee you’re not abandoned when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
TAROM isn’t necessarily responsible when flights are delayed or cancelled. At times, situations arise that the airline has no control over, like severe weather conditions or unforeseen issues.
For instance, if there’s unexpected severe weather, an emergency at the airport, or a strike by air traffic controllers, TAROM isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these things happen, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues arise.