ASL Airlines Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Coping with flight problems can be really frustrating. However, the good news is that the European Union has laws to help travelers when things go wrong. If you’re traveling by air in the EU, it’s wise to be aware of these regulations. They can come in handy if your flight is disrupted.

Knowing what you’re entitled to can make managing travel complications much easier. While it won’t get you to your destination quicker, it can help you feel less stressed when things don’t go as planned.

Passenger Rights under EU Regulation 261/2004

If your flight has problems in the EU, you’ll get support. EU laws guarantee airlines look after their passengers when things go wrong.

When flights are delayed or cancelled, airlines must provide you:

  • Meals and beverages
  • Accommodation if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:

  • A refund
  • A different flight option
  • Compensation to make up for the trouble

Remember to inquire with airline representatives about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.

ASL Airlines Flight Delay Compensation

Delays with flights from ASL Airlines can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.

Laws in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you reach your destination, not when you leave. So keep an eye on your arrival time if you want to seek compensation.

How much you get depends on the length of your journey. A brief trip won’t get you as much money as a long one, even if they’re both delayed the same amount of time.

Interested in learning exactly how much you could get? Check out the table below to see what compensation you could receive:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

ASL Airlines Flight Cancellation Compensation

Europe has regulations to assist you if your flight gets cancelled. Here’s what you need to know:

In the event of a flight cancellation within two weeks of your scheduled departure, you might get compensation as much as €600. But keep in mind – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.

The airline may not need to compensate you if they offer you a new flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you accept an alternative flight from the airline, you can still receive compensation. What matters most is when you reach your final destination.

How much money you might get is based on a couple of points:

  1. The length of your flight
  2. The delay in your arrival

So, even if the alternative flight is delayed, you may still receive some compensation.

Check out the following table to see more details:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you may not receive any compensation.

How to Claim Compensation from ASL Airlines

It’s essential to know the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s the process:

  • Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will strive to obtain your rightful compensation. You only incur a fee if we win your case.

Remember that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational reasons or mechanical problems, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you qualify for compensation.

Which ASL Airlines Flights are Covered by EU261?

The air passenger protection regulations of the European Union are far-reaching. They cover any flight taking off from a European Union member state airport and any flight coming into a European Union member state airport when an EU-based airline operates the flight.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also cover airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, from, or within Europe, you most likely have these rights. It’s good to understand these regulations – they exist to help you if something goes wrong with your flight. They ensure you’re not left on your own when your travel plans fall through.

When You Are Not Entitled to Compensation

ASL Airlines isn’t always at fault when flights are delayed or cancelled. Occasionally, events occur that the airline is powerless against, like extreme weather or unexpected problems.

For example, if there’s an abrupt major weather event, an airport emergency, or an air traffic control strike, ASL Airlines isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.

When these situations occur, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties arise.

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