SunExpress Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of SunExpress who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the actions you should follow to receive the compensation you are entitled to from the airline.

SunExpress Flight Delay or Cancellation Compensation

Before claiming the SunExpress compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

SunExpress Compensation for Flight Delay

According to UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.

Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Be aware you might not be compensated for every flight delay. SunExpress is not obliged to pay compensation when extraordinary circumstances they cannot control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault.

SunExpress Compensation for Flight Cancellation

EU 261 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the flight distance and the duration of the delay, in line with the table below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

SunExpress doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.

Are SunExpress Flights Covered By EU 261/2004?

EU 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, SunExpress isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from SunExpress

If your travel plans have been affected by a flight delay or cancellation with SunExpress, it’s essential to understand that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.

These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

SunExpress goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions occur, SunExpress is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: SunExpress offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, SunExpress arranges hotel room accommodation. This covers transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When SunExpress cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances effectively.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, SunExpress will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, SunExpress will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, SunExpress will assist in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202520:40

SunExpress

1651

Frankfurt (FRA)

Kayseri (ASR)

delayed

Claim Refund

29.05.202511:35

SunExpress

Budapest (BUD)

Antalya (AYT)

delayed

Claim Refund

29.05.202511:35

SunExpress

5521

Budapest (BUD)

Antalya (AYT)

delayed

Claim Refund

29.05.202509:10

SunExpress

5520

Antalya (AYT)

Budapest (BUD)

delayed

Claim Refund

29.05.202509:10

SunExpress

Antalya (AYT)

Budapest (BUD)

delayed

Claim Refund

29.05.202508:35

SunExpress

300

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202509:10

SunExpress

520

Antalya (AYT)

Budapest (BUD)

delayed

Claim Refund

27.05.202515:00

SunExpress

985

Bremen (BRE)

Istanbul (ADB)

delayed

Claim Refund

27.05.202511:00

SunExpress

219

Bremen (BRE)

Antalya (AYT)

delayed

Claim Refund

26.05.202521:45

SunExpress

1767

Berlin (BER)

Gaziantep (GZT)

delayed

Claim Refund

26.05.202521:15

SunExpress

663

Berlin (BER)

Antalya (AYT)

delayed

Claim Refund

26.05.202520:05

SunExpress

795

Dusseldorf (DUS)

Istanbul (ESB)

delayed

Claim Refund

26.05.202518:55

SunExpress

211

Zurich (BSL)

Antalya (AYT)

delayed

Claim Refund

26.05.202516:10

SunExpress

794

Istanbul (ESB)

Dusseldorf (DUS)

delayed

Claim Refund

26.05.202515:00

SunExpress

182

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

26.05.202508:35

SunExpress

843

Lefkosa (ECN)

Istanbul (ADB)

delayed

Claim Refund

26.05.202507:15

SunExpress

218

Antalya (AYT)

Bremen (BRE)

delayed

Claim Refund

25.05.202519:40

SunExpress

143

Frankfurt (FRA)

Antalya (AYT)

delayed

Claim Refund

25.05.202516:20

SunExpress

1379

Dusseldorf (DUS)

Bursa (YEI)

delayed

Claim Refund

25.05.202509:20

SunExpress

584

Antalya (AYT)

Bristol (BRS)

delayed

Claim Refund

25.05.202509:10

SunExpress

5520

Antalya (AYT)

Budapest (BUD)

delayed

Claim Refund

25.05.202506:20

SunExpress

842

Istanbul (ADB)

Lefkosa (ECN)

delayed

Claim Refund

24.05.202520:40

SunExpress

1341

Dusseldorf (DUS)

Trabzon (TZX)

delayed

Claim Refund

24.05.202518:20

SunExpress

310

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

24.05.202515:15

SunExpress

210

Antalya (AYT)

Zurich (BSL)

delayed

Claim Refund

24.05.202515:10

SunExpress

187

Dusseldorf (DUS)

Antalya (AYT)

delayed

Claim Refund

24.05.202515:05

SunExpress

959

Dusseldorf (DUS)

Istanbul (ADB)

delayed

Claim Refund

24.05.202515:00

SunExpress

182

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

24.05.202513:45

SunExpress

550

Antalya (AYT)

Brussels (BRU)

delayed

Claim Refund

24.05.202511:35

SunExpress

521

Budapest (BUD)

Antalya (AYT)

delayed

Claim Refund

24.05.202511:00

SunExpress

219

Bremen (BRE)

Antalya (AYT)

delayed

Claim Refund

24.05.202510:30

SunExpress

585

Bristol (BRS)

Antalya (AYT)

delayed

Claim Refund

24.05.202509:45

SunExpress

111

Zurich (BSL)

Antalya (AYT)

delayed

Claim Refund

24.05.202508:35

SunExpress

300

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

24.05.202507:55

SunExpress

151

Stuttgart (STR)

Antalya (AYT)

delayed

Claim Refund

24.05.202507:05

SunExpress

963

Stuttgart (STR)

Istanbul (ADB)

delayed

Claim Refund

24.05.202506:50

SunExpress

584

Antalya (AYT)

Bristol (BRS)

delayed

Claim Refund

24.05.202506:10

SunExpress

110

Antalya (AYT)

Zurich (BSL)

delayed

Claim Refund

24.05.202505:20

SunExpress

209

Dubai (DXB)

Antalya (AYT)

delayed

Claim Refund

23.05.202523:00

SunExpress

208

Antalya (AYT)

Dubai (DXB)

delayed

Claim Refund

23.05.202520:15

SunExpress

310

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

23.05.202513:40

SunExpress

173

Hamburg (HAM)

Antalya (AYT)

delayed

Claim Refund

23.05.202512:45

SunExpress

1328

Zonguldak (ONQ)

Dusseldorf (DUS)

delayed

Claim Refund

23.05.202512:10

SunExpress

912

Istanbul (ADB)

Zurich (BSL)

delayed

Claim Refund

23.05.202511:40

SunExpress

958

Istanbul (ADB)

Dusseldorf (DUS)

delayed

Claim Refund

23.05.202510:45

SunExpress

171

Hamburg (HAM)

Antalya (AYT)

delayed

Claim Refund

23.05.202509:55

SunExpress

969

Dusseldorf (DUS)

Istanbul (ADB)

delayed

Claim Refund

23.05.202507:25

SunExpress

1329

Dusseldorf (DUS)

Zonguldak (ONQ)

delayed

Claim Refund

23.05.202503:55

SunExpress

1766

Gaziantep (GZT)

Berlin (BER)

delayed

Claim Refund

22.05.202510:00

SunExpress

189

Dusseldorf (DUS)

Antalya (AYT)

delayed

Claim Refund

22.05.202508:05

SunExpress

1391

Dusseldorf (DUS)

Gaziantep (GZT)

delayed

Claim Refund

22.05.202507:25

SunExpress

1349

Dusseldorf (DUS)

Edremit (EDO)

delayed

Claim Refund

22.05.202507:15

SunExpress

218

Antalya (AYT)

Bremen (BRE)

delayed

Claim Refund

22.05.202506:00

SunExpress

188

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

21.05.202518:55

SunExpress

211

Zurich (BSL)

Antalya (AYT)

delayed

Claim Refund

21.05.202514:30

SunExpress

947

Berlin (BER)

Istanbul (ADB)

delayed

Claim Refund

21.05.202514:00

SunExpress

660

Antalya (AYT)

Berlin (BER)

delayed

Claim Refund

21.05.202512:10

SunExpress

912

Istanbul (ADB)

Zurich (BSL)

delayed

Claim Refund

21.05.202511:35

SunExpress

521

Budapest (BUD)

Antalya (AYT)

delayed

Claim Refund

21.05.202511:05

SunExpress

127

Saarbruecken (SCN)

Antalya (AYT)

delayed

Claim Refund

21.05.202509:45

SunExpress

111

Zurich (BSL)

Antalya (AYT)

delayed

Claim Refund

20.05.202520:40

SunExpress

1341

Dusseldorf (DUS)

Trabzon (TZX)

delayed

Claim Refund

20.05.202509:00

SunExpress

160

Antalya (AYT)

Berlin (BER)

delayed

Claim Refund

20.05.202507:20

SunExpress

967

Berlin (BER)

Istanbul (ADB)

delayed

Claim Refund

20.05.202507:15

SunExpress

218

Antalya (AYT)

Bremen (BRE)

delayed

Claim Refund

20.05.202503:55

SunExpress

1766

Gaziantep (GZT)

Berlin (BER)

delayed

Claim Refund

19.05.202521:35

SunExpress

248

Antalya (AYT)

Erfurt (ERF)

delayed

Claim Refund

19.05.202520:50

SunExpress

1321

Dusseldorf (DUS)

Kayseri (ASR)

delayed

Claim Refund

19.05.202520:30

SunExpress

1361

Dusseldorf (DUS)

Diyarbakir (DIY)

delayed

Claim Refund

19.05.202519:00

SunExpress

183

Dusseldorf (DUS)

Antalya (AYT)

delayed

Claim Refund

19.05.202517:25

SunExpress

661

Berlin (BER)

Antalya (AYT)

delayed

Claim Refund

19.05.202516:40

SunExpress

184

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

19.05.202515:55

SunExpress

1390

Gaziantep (GZT)

Dusseldorf (DUS)

delayed

Claim Refund

19.05.202515:15

SunExpress

913

Zurich (BSL)

Istanbul (ADB)

delayed

Claim Refund

19.05.202515:00

SunExpress

584

Antalya (AYT)

Bristol (BRS)

delayed

Claim Refund

19.05.202515:00

SunExpress

182

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

19.05.202514:00

SunExpress

660

Antalya (AYT)

Berlin (BER)

delayed

Claim Refund

19.05.202512:10

SunExpress

912

Istanbul (ADB)

Zurich (BSL)

delayed

Claim Refund

19.05.202510:20

SunExpress

775

Brussels (BRU)

Istanbul (ESB)

delayed

Claim Refund

19.05.202509:45

SunExpress

111

Zurich (BSL)

Antalya (AYT)

delayed

Claim Refund

19.05.202507:20

SunExpress

126

Antalya (AYT)

Saarbruecken (SCN)

delayed

Claim Refund

19.05.202506:10

SunExpress

110

Antalya (AYT)

Zurich (BSL)

delayed

Claim Refund

18.05.202513:55

SunExpress

1456

Istanbul (AOE)

Brussels (BRU)

delayed

Claim Refund

18.05.202508:35

SunExpress

300

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

17.05.202515:15

SunExpress

913

Zurich (BSL)

Istanbul (ADB)

delayed

Claim Refund

17.05.202515:10

SunExpress

187

Dusseldorf (DUS)

Antalya (AYT)

delayed

Claim Refund

17.05.202515:00

SunExpress

182

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

17.05.202514:00

SunExpress

660

Antalya (AYT)

Berlin (BER)

delayed

Claim Refund

17.05.202513:45

SunExpress

550

Antalya (AYT)

Brussels (BRU)

delayed

Claim Refund

17.05.202512:10

SunExpress

912

Istanbul (ADB)

Zurich (BSL)

delayed

Claim Refund

17.05.202511:10

SunExpress

186

Antalya (AYT)

Dusseldorf (DUS)

delayed

Claim Refund

17.05.202508:35

SunExpress

300

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

17.05.202505:20

SunExpress

209

Dubai (DXB)

Antalya (AYT)

delayed

Claim Refund

17.05.202504:25

SunExpress

748

Istanbul (ESB)

Berlin (BER)

delayed

Claim Refund

16.05.202523:00

SunExpress

208

Antalya (AYT)

Dubai (DXB)

delayed

Claim Refund

16.05.202522:15

SunExpress

311

Lefkosa (ECN)

Antalya (AYT)

delayed

Claim Refund

16.05.202520:15

SunExpress

310

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

16.05.202515:15

SunExpress

210

Antalya (AYT)

Zurich (BSL)

delayed

Claim Refund

16.05.202513:45

SunExpress

550

Antalya (AYT)

Brussels (BRU)

delayed

Claim Refund

16.05.202512:10

SunExpress

912

Istanbul (ADB)

Zurich (BSL)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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