Coping with flight issues can be quite upsetting. However, the good news is that the European Union has regulations to support travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s smart to know about these regulations. They can come in handy if your flight is disrupted.
Being aware of your options can make managing travel issues a lot simpler. While it won’t speed up your journey, it can reduce your anxiety when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight has problems in the EU, you’ll get support. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Don’t forget to ask airline staff about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
SkyUp Flight Delay Compensation
Travel setbacks from SkyUp can be very frustrating. However there’s some good news: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could receive up to €600 per person. What matters is when you land, not when you take off. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A brief trip won’t be compensated as highly as a long one, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
SkyUp Flight Cancellation Compensation
Europe has laws to protect you if your flight is cancelled. Here’s the important information:
If your flight is cancelled within two weeks of your planned travel date, you might get compensation up to €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you can still receive compensation. The key factor is your arrival time at your destination.
How much money you might get is based on two factors:
- The length of your flight
- How late you arrive
Therefore, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Check out the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from SkyUp
It’s essential to be aware of how to request the compensation you’re eligible for under EU Regulation 261/2004. Here’s how to do it:
- Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.
Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.
Which SkyUp Flights are Covered by EU261?
The air passenger protection regulations of the European Union are far-reaching. They apply to all flights departing from an airport within an EU country and to all flights arriving at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, within, or from Europe, you probably have these rights. It’s helpful to understand these regulations – they exist to help you if issues arise with your flight. They guarantee you’re not stranded when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
SkyUp isn’t always responsible when flights are delayed or cancelled. Occasionally, events occur that the airline can’t control, like really bad weather or unexpected problems.
For example, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, SkyUp cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these situations occur, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues arise.