Dealing with flight disruptions can be very annoying. However, the bright side is that the European Union has laws to assist travelers when things go wrong. If you’re flying in the EU, it’s a good idea to know about these regulations. They can be useful if your flight goes off course.
Being aware of your options can make handling travel problems much easier. While it won’t speed up your journey, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get aid. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline representatives about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
SkyUp Flight Delay Compensation
Delays with flights from SkyUp can be really annoying. However there’s some good news: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What matters is when you land, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A brief trip won’t get you as much money as a long one, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Take a look at the table below to see how much money you might get:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
SkyUp Flight Cancellation Compensation
Europe has laws to help you in case of flight cancellation. Here’s what you should know:
In the event of a flight cancellation less than two weeks before you’re supposed to leave, you may be entitled to compensation of up to €600. But keep in mind – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you can still get compensation. What matters most is when you reach your final destination.
The amount you could receive is determined by two factors:
- How far you’re flying
- How late you arrive
Therefore, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Look at the following table to see more details:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from SkyUp
It’s essential to know the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will strive to secure your compensation. You only incur a fee if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed due to operational issues or mechanical problems, if it was not caused by extraordinary circumstances including inclement weather or air traffic control decisions, you are entitled to compensation.
Which SkyUp Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They apply to all flights departing from an airport within an EU country and to all flights arriving at an airport within an EU country provided the airline is based in the EU.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline within, to, or from Europe, you most likely have these rights. It’s helpful to be aware of these laws – they exist to help you if problems occur with your flight. They guarantee you’re not abandoned when your travel plans don’t work out.
When You Are Not Entitled to Compensation
SkyUp isn’t necessarily responsible when flights are delayed or cancelled. Occasionally, things happen that the airline has no control over, like extreme weather or unexpected problems.
For instance, if there’s an abrupt major weather event, an airport emergency, or air traffic controllers go on strike, SkyUp isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties occur.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
28.03.202518:30 | SkyUp Airlines 422 | Istanbul (IST) Chisinau (RMO) | delayed | Refunds |
22.03.202515:25 | SkyUp Airlines 1075 | Lille (LIL) Algiers (ALG) | delayed | Refunds |
22.03.202511:50 | SkyUp Airlines 1074 | Algiers (ALG) Lille (LIL) | delayed | Refunds |
10.03.202515:20 | SkyUp Airlines | Reykjavik (KEF) Bydgoszcz (BZG) | delayed | Refunds |