Coping with flight disruptions can be really frustrating. However, the good news is that the European Union has regulations to assist travelers when things get messed up. If you’re flying in the EU, it’s a good idea to be aware of these regulations. They can come in handy if your flight gets messed up.
Understanding your rights can make handling travel issues less stressful. While it won’t speed up your journey, it can reduce your anxiety when things go wrong.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the European Union, you’ll get support. EU laws ensure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Remember to ask airline workers about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
SkyUp Flight Delay Compensation
Delays with flights from SkyUp can be very frustrating. However there’s a silver lining: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What is important is when you reach your destination, not when you take off. So keep an eye on your arrival time if you want to seek flight delay compensation.
Your compensation depends on how far you’re flying. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Curious about exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
SkyUp Flight Cancellation Compensation
The EU has laws to assist you if your flight is cancelled. Here’s what you should know:
If your flight gets cancelled less than two weeks before your planned travel date, you might get compensation up to €600. However, there’s a condition – the airline can avoid paying if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take another flight from the airline, you can still receive compensation. The key factor is your arrival time at your destination.
Your potential compensation is determined by two factors:
- The length of your flight
- The delay in your arrival
As a result, even if you arrive later than planned, you might still get some compensation.
Refer to the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from SkyUp
It’s important to be aware of the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will strive to secure your compensation. You are only charged if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational issues or technical difficulties, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you are entitled to compensation.
Which SkyUp Flights are Covered by EU261?
The air passenger protection regulations of the European Union have a wide-ranging scope. They cover all flights departing from an airport within an EU country and any flight coming into a European Union member state airport provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline within, to, or from Europe, you probably have these rights. It’s helpful to understand these regulations – they exist to assist you if problems occur with your flight. They guarantee you’re not left on your own when your trip arrangements fall through.
When You Are Not Entitled to Compensation
SkyUp isn’t always at fault when flights are delayed or cancelled. Sometimes, situations arise that the airline has no control over, like really bad weather or unexpected problems.
For instance, if there’s unexpected severe weather, an emergency at the airport, or a strike by air traffic controllers, SkyUp is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202508:45 | SkyUp Airlines 6202 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
20.06.202506:00 | SkyUp Airlines 6201 | Saarbruecken (SCN) Palma Mallorca (PMI) | delayed | Claim Refund |
19.06.202519:10 | SkyUp Airlines 9102 | Marsa Alam (RMF) Chisinau (RMO) | delayed | Claim Refund |
19.06.202519:00 | SkyUp Airlines 4002 | Algiers (ALG) Tunis (TUN) | delayed | Claim Refund |
19.06.202507:00 | SkyUp Airlines 6203 | Saarbruecken (SCN) Palma Mallorca (PMI) | delayed | Claim Refund |
18.06.202515:10 | SkyUp Airlines 8101 | Chisinau (RMO) Hurghada (HRG) | delayed | Claim Refund |
17.06.202510:10 | SkyUp Airlines 6204 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
16.06.202513:00 | SkyUp Airlines 6215 | Saarbruecken (SCN) Heraklion (HER) | delayed | Claim Refund |
16.06.202509:55 | SkyUp Airlines 6202 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
16.06.202509:30 | SkyUp Airlines 4001 | Tunis (TUN) Algiers (ALG) | delayed | Claim Refund |
14.06.202514:10 | SkyUp Airlines 412 | London (STN) Chisinau (RMO) | delayed | Claim Refund |
11.06.202518:55 | SkyUp Airlines 8102 | Hurghada (HRG) Chisinau (RMO) | delayed | Claim Refund |
11.06.202514:45 | SkyUp Airlines 1184 | Oran (ORN) Metz (ETZ) | delayed | Claim Refund |
11.06.202509:45 | SkyUp Airlines 6202 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
10.06.202514:35 | SkyUp Airlines 5227 | Chisinau (RMO) Tirana (TIA) | delayed | Claim Refund |
10.06.202506:55 | SkyUp Airlines 7512 | Heraklion (HER) Rzeszow (RZE) | delayed | Claim Refund |
08.06.202508:50 | SkyUp Airlines 4708 | Dalaman (DLM) Chisinau (RMO) | delayed | Claim Refund |
07.06.202510:00 | SkyUp Airlines 4508 | Milas (BJV) Chisinau (RMO) | delayed | Claim Refund |
06.06.202509:45 | SkyUp Airlines 6202 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
06.06.202507:00 | SkyUp Airlines 6201 | Saarbruecken (SCN) Palma Mallorca (PMI) | delayed | Claim Refund |
06.06.202504:20 | SkyUp Airlines 1004 | Katowice (KTW) Saarbruecken (SCN) | delayed | Claim Refund |
05.06.202521:00 | SkyUp Airlines 1042 | Antalya (AYT) Chisinau (RMO) | delayed | Claim Refund |
05.06.202502:25 | SkyUp Airlines 1002 | Chisinau (RMO) Bucharest (OTP) | delayed | Claim Refund |
03.06.202510:50 | SkyUp Airlines 534 | Larnaca (LCA) Chisinau (RMO) | delayed | Claim Refund |
03.06.202510:10 | SkyUp Airlines 6204 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
02.06.202518:15 | SkyUp Airlines 6216 | Heraklion (HER) Saarbruecken (SCN) | delayed | Claim Refund |
01.06.202516:10 | SkyUp Airlines 422 | Istanbul (IST) Chisinau (RMO) | delayed | Claim Refund |
01.06.202511:30 | SkyUp Airlines 6224 | Las Palmas (LPA) Saarbruecken (SCN) | delayed | Claim Refund |
01.06.202508:30 | SkyUp Airlines 346 | Sharm el-Sheikh (SSH) Chisinau (RMO) | delayed | Claim Refund |
31.05.202514:10 | SkyUp Airlines 412 | London (STN) Chisinau (RMO) | delayed | Claim Refund |
31.05.202511:55 | SkyUp Airlines 2980 | Hurghada (HRG) Dusseldorf (DUS) | delayed | Claim Refund |
30.05.202514:45 | SkyUp Airlines 412 | London (STN) Chisinau (RMO) | delayed | Claim Refund |
30.05.202508:45 | SkyUp Airlines 6202 | Palma Mallorca (PMI) Saarbruecken (SCN) | delayed | Claim Refund |
30.05.202507:10 | SkyUp Airlines 4000 | Algiers (ALG) Tunis (TUN) | delayed | Claim Refund |
27.05.202523:05 | SkyUp Airlines 2908 | Hurghada (HRG) Erfurt (ERF) | delayed | Claim Refund |
27.05.202521:05 | SkyUp Airlines 322 | Thessaloniki (SKG) Chisinau (RMO) | delayed | Claim Refund |
27.05.202513:00 | SkyUp Airlines 1005 | Sharjah (SHJ) Chisinau (RMO) | delayed | Claim Refund |
27.05.202504:30 | SkyUp Airlines 1002 | Chisinau (RMO) Saarbruecken (SCN) | delayed | Claim Refund |
22.05.202511:40 | SkyUp Airlines 9102 | Marsa Alam (RMF) Chisinau (RMO) | delayed | Claim Refund |
19.05.202511:20 | SkyUp Airlines 352 | Athens (ATH) Chisinau (RMO) | delayed | Claim Refund |
19.05.202511:15 | SkyUp Airlines 8102 | Hurghada (HRG) Chisinau (RMO) | delayed | Claim Refund |
19.05.202509:50 | SkyUp Airlines 488 | Paris (BVA) Chisinau (RMO) | delayed | Claim Refund |
19.05.202508:20 | SkyUp Airlines 351 | Chisinau (RMO) Athens (ATH) | delayed | Claim Refund |
19.05.202506:40 | SkyUp Airlines 487 | Chisinau (RMO) Paris (BVA) | delayed | Claim Refund |
16.05.202518:35 | SkyUp Airlines 2143 | Addis Ababa (ADD) Chisinau (RMO) | delayed | Claim Refund |
16.05.202509:20 | SkyUp Airlines 488 | Paris (BVA) Chisinau (RMO) | delayed | Claim Refund |
12.05.202514:25 | SkyUp Airlines 1217 | Metz (ETZ) Algiers (ALG) | delayed | Claim Refund |
09.05.202514:45 | SkyUp Airlines 412 | London (STN) Chisinau (RMO) | delayed | Claim Refund |
09.05.202508:40 | SkyUp Airlines 484 | Rome (BGY) Chisinau (RMO) | delayed | Claim Refund |
08.05.202508:00 | SkyUp Airlines 346 | Sharm el-Sheikh (SSH) Chisinau (RMO) | delayed | Claim Refund |
08.05.202507:00 | SkyUp Airlines 9101 | Chisinau (RMO) Marsa Alam (RMF) | delayed | Claim Refund |
06.05.202523:05 | SkyUp Airlines 2908 | Hurghada (HRG) Erfurt (ERF) | delayed | Claim Refund |
06.05.202514:05 | SkyUp Airlines 412 | London (STN) Chisinau (RMO) | delayed | Claim Refund |
05.05.202522:30 | SkyUp Airlines 484 | Rome (BGY) Chisinau (RMO) | delayed | Claim Refund |
05.05.202515:25 | SkyUp Airlines 2928 | Hurghada (HRG) Dresden (DRS) | delayed | Claim Refund |
03.05.202514:10 | SkyUp Airlines 412 | London (STN) Chisinau (RMO) | delayed | Claim Refund |
30.04.202517:05 | SkyUp Airlines 2981 | Dusseldorf (DUS) Hurghada (HRG) | delayed | Claim Refund |
30.04.202516:35 | SkyUp Airlines 2951 | Stuttgart (STR) Hurghada (HRG) | delayed | Claim Refund |
30.04.202507:10 | SkyUp Airlines 4000 | Algiers (ALG) Tunis (TUN) | delayed | Claim Refund |
29.04.202523:30 | SkyUp Airlines 458 | Tel Aviv Yafo (TLV) Chisinau (RMO) | delayed | Claim Refund |
28.04.202510:00 | SkyUp Airlines 1216 | Algiers (ALG) Metz (ETZ) | delayed | Claim Refund |
28.04.202503:05 | SkyUp Airlines 4002 | Antalya (AYT) Chisinau (RMO) | delayed | Claim Refund |
27.04.202523:30 | SkyUp Airlines 458 | Tel Aviv Yafo (TLV) Chisinau (RMO) | delayed | Claim Refund |
