Coping with flight problems can be very annoying. However, the bright side is that the European Union has regulations to support travelers when things get messed up. If you’re flying in the EU, it’s a good idea to understand these regulations. They can come in handy if your flight is disrupted.
Understanding your rights can make dealing with travel issues much easier. While it won’t speed up your journey, it can make you more relaxed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s help available in the case of a flight disruption. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to ask airline representatives about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Sky Alps Flight Delay Compensation
Flight delays from Sky Alps can be really annoying. However there’s a silver lining: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could get up to €600 per person. What matters is when you land, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A short flight won’t yield as much as a longer flight, even if they’re both delayed equally.
Want to know exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Sky Alps Flight Cancellation Compensation
The European Union has laws to protect you if your flight gets cancelled. Here’s what you need to know:
If your flight gets cancelled less than two weeks before you’re supposed to leave, you might get compensation up to €600. But keep in mind – the airline doesn’t have to pay if they can get you on another flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you’re still eligible for compensation. The key factor is your arrival time at your destination.
Your potential compensation is based on a couple of points:
- How far you’re flying
- How late you arrive
So, even if you arrive later than planned, you could still be eligible for compensation.
Look at the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Sky Alps
It’s important to be aware of how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will do our best to get you your compensation. You are only charged if we win your case.
Keep in mind that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational reasons or mechanical problems, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you qualify for compensation.
Which Sky Alps Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They apply to every flight leaving an airport within an EU country and to all flights arriving at an airport in an EU member state provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Iceland, Norway, and Switzerland. This means if you’re traveling with any airline within, to, or from Europe, you most likely have these rights. It’s good to know about these laws – they’re in place to support you if problems occur with your flight. They make sure you’re not stranded when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Sky Alps is not always at fault when flights are delayed or cancelled. At times, situations arise that the airline is powerless against, like really bad weather or unforeseen issues.
For instance, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, Sky Alps cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these situations occur, you are unlikely to get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.06.202508:45 | Swiss Global Air Lines 1950 | Bolzano (BZO) Berlin (BER) | delayed | Claim Refund |
17.06.202517:40 | Swiss Global Air Lines 711 | Mostar (OMO) Bolzano (BZO) | delayed | Claim Refund |
16.06.202513:35 | Swiss Global Air Lines 1985 | Bari (BRI) Mostar (OMO) | delayed | Claim Refund |
14.06.202519:40 | Swiss Global Air Lines 1953 | Dusseldorf (DUS) Bolzano (BZO) | delayed | Claim Refund |
14.06.202511:45 | Swiss Global Air Lines 2391 | Bratislava (BTS) Bol (BWK) | delayed | Claim Refund |
14.06.202509:45 | Swiss Global Air Lines 2390 | Bol (BWK) Bratislava (BTS) | delayed | Claim Refund |
12.06.202517:25 | Swiss Global Air Lines 1969 | Ibiza (IBZ) Bolzano (BZO) | delayed | Claim Refund |
12.06.202515:55 | Swiss Global Air Lines 712 | Innsbruck (INN) Bolzano (BZO) | delayed | Claim Refund |
09.06.202517:10 | Swiss Global Air Lines 702 | Rome (FCO) Bolzano (BZO) | delayed | Claim Refund |
06.06.202513:35 | Swiss Global Air Lines 1985 | Bari (BRI) Mostar (OMO) | delayed | Claim Refund |
31.05.202517:10 | Swiss Global Air Lines 1952 | Bolzano (BZO) Dusseldorf (DUS) | delayed | Claim Refund |
30.05.202513:35 | Swiss Global Air Lines 1985 | Bari (BRI) Mostar (OMO) | delayed | Claim Refund |
30.05.202511:55 | Swiss Global Air Lines 1984 | Mostar (OMO) Bari (BRI) | delayed | Claim Refund |
27.05.202514:30 | Swiss Global Air Lines 2302 | Luxembourg (LUX) Bolzano (BZO) | delayed | Claim Refund |
25.05.202519:50 | Swiss Global Air Lines 1955 | Hamburg (HAM) Bolzano (BZO) | delayed | Claim Refund |
21.05.202515:50 | Swiss Global Air Lines 1933 | London (LGW) Bolzano (BZO) | delayed | Claim Refund |
29.04.202517:00 | Swiss Global Air Lines 709 | Bolzano (BZO) Gudja (MLA) | delayed | Claim Refund |
