Handling flight issues can be very annoying. However, the bright side is that the European Union has regulations to help travelers when things go wrong. If you’re taking a plane in the EU, it’s smart to be aware of these protections. They can come in handy if your flight goes off course.
Being aware of your options can make dealing with travel issues less stressful. While it won’t speed up your journey, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s help available in the case of a flight disruption. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline staff about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
PLAY Airlines Flight Delay Compensation
Delays with flights from PLAY Airlines can be very frustrating. However there’s some good news: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could get up to €600 per person. What is important is when you arrive, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
PLAY Airlines Flight Cancellation Compensation
The EU has laws to protect you in case of flight cancellation. Here’s what you need to know:
If your flight gets cancelled less than two weeks before you’re supposed to leave, you may be entitled to compensation as much as €600. But keep in mind – the airline can avoid paying if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you can still receive compensation. What matters most is when you reach your final destination.
Your potential compensation is determined by two factors:
- The length of your flight
- The delay in your arrival
Therefore, even if the alternative flight is delayed, you might still get some compensation.
Check out the table below for more information:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from PLAY Airlines
It’s essential to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will strive to secure your compensation. You are only charged if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational issues or technical difficulties, if it was not caused by extraordinary circumstances like adverse weather conditions or air traffic control decisions, you are entitled to compensation.
Which PLAY Airlines Flights are Covered by EU261?
The EU’s air passenger protection laws have a wide-ranging scope. They cover any flight taking off from an airport in an EU member state and any flight coming into an airport in an EU member state if the flight is operated by an EU airline.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, from, or within Europe, you likely have these rights. It’s important to know about these regulations – they exist to assist you if something goes wrong with your flight. They make sure you’re not stranded when your trip arrangements go awry.
When You Are Not Entitled to Compensation
PLAY Airlines isn’t necessarily at fault when flights are delayed or cancelled. Sometimes, events occur that the airline can’t control, like extreme weather or unforeseen issues.
For instance, if there’s a sudden storm, an urgent situation at the airport, or air traffic controllers go on strike, PLAY Airlines is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you probably won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.