Norwegian Air Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Dealing with flight issues can be quite upsetting. However, the good news is that the European Union has laws to help travelers when things go wrong. If you’re flying in the EU, it’s wise to understand these regulations. They can come in handy if your flight is disrupted.

Understanding your rights can make dealing with travel complications less stressful. While it won’t get you to your destination quicker, it can reduce your anxiety when things don’t go as planned.

Passenger Rights under EU Regulation 261/2004

When you’re flying in the EU, rest assured that there’s aid available in the case of a flight disruption. EU laws ensure airlines take care of their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Food and drinks
  • A hotel room if you’re stranded overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:

  • A refund
  • An alternative flight
  • Compensation to make up for the trouble

Don’t forget to inquire with airline staff about these entitlements if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.

Norwegian Air Flight Delay Compensation

Travel setbacks from Norwegian Air can be very frustrating. However there’s a silver lining: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are on your side. You could get up to €600 per person. What is important is when you reach your destination, not when you leave. So pay attention to your arrival time if you want to seek compensation.

Your compensation depends on the length of your journey. A short flight won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.

Interested in learning exactly how much you could get? Take a look at the table below to see what compensation you could receive:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Norwegian Air Flight Cancellation Compensation

Europe has regulations to help you if your flight gets cancelled. Here’s what you need to know:

If your flight is cancelled within two weeks of your planned travel date, you might get compensation of up to €600. But keep in mind – the airline can avoid paying if they offer you an alternative flight that doesn’t significantly disrupt your travel.

The airline can avoid paying you if they offer you a new flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you choose to board a different flight from the airline, you’re still eligible for compensation. The key factor is your arrival time at your destination.

The amount you could receive is based on a couple of points:

  1. The distance of your flight
  2. How late you arrive

As a result, even if you arrive later than planned, you might still get some compensation.

Check out the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you may not receive any compensation.

How to Claim Compensation from Norwegian Air

It’s essential to understand the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:

  • Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only incur a fee if we win your case.

Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational issues or technical issues, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you qualify for compensation.

Which Norwegian Air Flights are Covered by EU261?

The European Union’s laws for protecting air passengers have a wide-ranging scope. They cover all flights departing from a European Union member state airport and every flight landing at an airport in an EU member state if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, from, or within Europe, you probably have these rights. It’s important to know about these laws – they’re in place to support you if problems occur with your flight. They guarantee you’re not stranded when your travel plans fall through.

When You Are Not Entitled to Compensation

Norwegian Air is not always at fault when flights are delayed or cancelled. At times, events occur that the airline has no control over, like really bad weather or unforeseen issues.

For instance, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, Norwegian Air isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.

When these situations occur, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up.

Claim your compensation now

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