Handling flight disruptions can be quite upsetting. However, the bright side is that the European Union has regulations to help travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s wise to be aware of these regulations. They can help you out if your flight is disrupted.
Being aware of your options can make handling travel issues a lot simpler. While it won’t speed up your journey, it can reduce your anxiety when things get disrupted.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline workers about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Norwegian Air Flight Delay Compensation
Delays with flights from Norwegian Air can be very frustrating. However there’s a silver lining: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you land, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Norwegian Air Flight Cancellation Compensation
The EU has regulations to protect you if your flight is cancelled. Here’s what you need to know:
In the event of a flight cancellation within two weeks of your planned travel date, you might get compensation up to €600. However, there’s a condition – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline can avoid paying you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.
The amount you could receive is based on a couple of points:
- The length of your flight
- The time difference between the scheduled and actual arrival
So, even if you arrive later than planned, you may still receive some compensation.
Look at the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Norwegian Air
It’s important to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You are only charged if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed because of operational reasons or mechanical problems, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you qualify for compensation.
Which Norwegian Air Flights are Covered by EU261?
The EU’s air passenger protection laws are far-reaching. They apply to any flight taking off from an airport in an EU member state and to all flights arriving at an airport within an EU country provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s good to understand these regulations – they exist to assist you if something goes wrong with your flight. They make sure you’re not stranded when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Norwegian Air isn’t always responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline can’t control, like really bad weather or unexpected problems.
For example, if there’s unexpected severe weather, an urgent situation at the airport, or air traffic controllers go on strike, Norwegian Air cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties arise.