Norse Atlantic Airways Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Coping with flight problems can be really frustrating. However, the positive thing is that the European Union has regulations to help travelers when things get messed up. If you’re traveling by air in the EU, it’s a good idea to know about these regulations. They can help you out if your flight goes off course.

Being aware of your options can make handling travel complications much easier. While it won’t get you to your destination quicker, it can make you more relaxed when things go wrong.

Passenger Rights under EU Regulation 261/2004

If your flight faces disruptions in the EU, you’ll get help. EU laws guarantee airlines look after their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Meals and beverages
  • A hotel room if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also receive:

  • A refund
  • A different flight option
  • Compensation to make up for the inconvenience

Don’t forget to ask airline representatives about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.

Norse Atlantic Airways Flight Delay Compensation

Travel setbacks from Norse Atlantic Airways can be very frustrating. However there’s a bright side: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are on your side. You could get up to €600 per person. What is important is when you reach your destination, not when you take off. So monitor your arrival time if you want to seek compensation.

How much you get depends on how far you’re flying. A brief trip won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.

Interested in learning exactly how much you could get? Check out the table below to see how much money you might get:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Norse Atlantic Airways Flight Cancellation Compensation

The European Union has regulations to assist you if your flight gets cancelled. Here’s what you should know:

In the event of a flight cancellation within two weeks of your scheduled departure, you might get compensation up to €600. However, there’s a condition – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.

The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you accept a different flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.

The amount you could receive depends on two things:

  1. The length of your flight
  2. The delay in your arrival

As a result, even if you arrive later than planned, you may still receive some compensation.

Refer to the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not get any compensation.

How to Claim Compensation from Norse Atlantic Airways

It’s essential to understand the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:

  • Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to get you your compensation. You only pay us if we win your case.

Keep in mind that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational issues or technical issues, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you qualify for compensation.

Which Norse Atlantic Airways Flights are Covered by EU261?

The European Union’s laws for protecting air passengers have a wide-ranging scope. They cover any flight taking off from a European Union member state airport and any flight coming into an airport within an EU country provided the airline is based in the EU.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also include airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, from, or within Europe, you probably have these rights. It’s important to be aware of these regulations – they’re there to assist you if problems occur with your flight. They guarantee you’re not stranded when your trip arrangements don’t work out.

When You Are Not Entitled to Compensation

Norse Atlantic Airways isn’t necessarily responsible when flights are delayed or cancelled. Sometimes, situations arise that the airline is powerless against, like extreme weather or unexpected problems.

For example, if there’s unexpected severe weather, an airport emergency, or an air traffic control strike, Norse Atlantic Airways is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.

When these events take place, you probably won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues arise.

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