Passengers of Nordwind Airlines who have faced a cancelled or delayed flight have a legal right to compensation. Under EU 261, airlines must compensate passengers if there’s a significant disruption. Here, we will look at your rights and the actions you should follow to obtain the compensation you deserve from the airline.
Nordwind Airlines Flight Delay or Cancellation Compensation
Before claiming the Nordwind Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Nordwind Airlines Compensation for Flight Delay
According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always receive compensation for every flight delay. Nordwind Airlines isn’t required to pay compensation when extraordinary circumstances they cannot control arise. This covers severe weather conditions, airport issues, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
Nordwind Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines must inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the length of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Nordwind Airlines doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Nordwind Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Nordwind Airlines is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Nordwind Airlines
If your travel plans have been affected by a flight cancellation or delay with Nordwind Airlines, it’s crucial to be aware that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Nordwind Airlines goes the extra mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Nordwind Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Nordwind Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Nordwind Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Nordwind Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This option is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Nordwind Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Nordwind Airlines shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Nordwind Airlines shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.07.202513:05 | Nordwind Airlines 984 | Kaliningrad (KGD) Ivanova (IWA) | Delayed | Claim Refund |
08.07.202501:35 | Nordwind Airlines 1405 | Kazan (KZN) Dushanbe (DYU) | Delayed | Claim Refund |
04.07.202517:10 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
03.07.202505:15 | Nordwind Airlines 1417 | Ufa (UFA) Dushanbe (DYU) | Delayed | Claim Refund |
02.07.202507:45 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
01.07.202523:20 | Nordwind Airlines 317 | Saint Petersburg (LED) Kemerovo (KEJ) | Delayed | Claim Refund |
01.07.202523:05 | Nordwind Airlines 491 | Sochi (AER) Kemerovo (KEJ) | Delayed | Claim Refund |
01.07.202523:00 | Nordwind Airlines 751 | Kazan (KZN) Tomsk (TOF) | Delayed | Claim Refund |
01.07.202518:10 | Nordwind Airlines 473 | Sochi (AER) Novosibirsk (OVB) | Delayed | Claim Refund |
01.07.202516:35 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
30.06.202500:10 | Nordwind Airlines 309 | Saint Petersburg (LED) Tomsk (TOF) | Delayed | Claim Refund |
29.06.202517:05 | Nordwind Airlines 855 | Kaliningrad (KGD) Samara (KUF) | Delayed | Claim Refund |
29.06.202509:55 | Nordwind Airlines 281 | Saint Petersburg (LED) Kaliningrad (KGD) | Cancelled | Claim Refund |
28.06.202523:10 | Nordwind Airlines 751 | Kazan (KZN) Tomsk (TOF) | Delayed | Claim Refund |
26.06.202513:05 | Nordwind Airlines 984 | Kaliningrad (KGD) Ivanova (IWA) | Delayed | Claim Refund |
25.06.202507:45 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
23.06.202512:50 | Nordwind Airlines 459 | Sochi (AER) Syktyvkar (SCW) | Delayed | Claim Refund |
21.06.202516:35 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
20.06.202512:50 | Nordwind Airlines 459 | Sochi (AER) Syktyvkar (SCW) | Delayed | Claim Refund |
19.06.202513:05 | Nordwind Airlines 984 | Kaliningrad (KGD) Ivanova (IWA) | Delayed | Claim Refund |
14.06.202516:35 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
13.06.202508:30 | Nordwind Airlines 1406 | Dushanbe (DYU) Kazan (KZN) | Delayed | Claim Refund |
12.06.202513:05 | Nordwind Airlines 984 | Kaliningrad (KGD) Ivanova (IWA) | Delayed | Claim Refund |
10.06.202512:55 | Nordwind Airlines 459 | Sochi (AER) Syktyvkar (SCW) | Delayed | Claim Refund |
09.06.202513:05 | Nordwind Airlines 984 | Kaliningrad (KGD) Ivanova (IWA) | Delayed | Claim Refund |
05.06.202513:05 | Nordwind Airlines 984 | Kaliningrad (KGD) Ivanova (IWA) | Delayed | Claim Refund |
05.06.202505:15 | Nordwind Airlines 1417 | Ufa (UFA) Dushanbe (DYU) | Delayed | Claim Refund |
04.06.202507:45 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
01.06.202518:15 | Nordwind Airlines 460 | Syktyvkar (SCW) Sochi (AER) | Delayed | Claim Refund |
01.06.202512:50 | Nordwind Airlines 459 | Sochi (AER) Syktyvkar (SCW) | Delayed | Claim Refund |
30.05.202512:50 | Nordwind Airlines 459 | Sochi (AER) Syktyvkar (SCW) | Delayed | Claim Refund |
27.05.202516:35 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
27.05.202516:35 | Nordwind Airlines 393 | Saint Petersburg (LED) Ivanova (IWA) | Delayed | Claim Refund |
