Coping with flight disruptions can be quite upsetting. However, the bright side is that the European Union has laws to help travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s wise to know about these protections. They can help you out if your flight gets messed up.
Knowing what you’re entitled to can make managing travel problems less stressful. While it won’t speed up your journey, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to ask airline workers about these entitlements if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Neos Flight Delay Compensation
Delays with flights from Neos can be really annoying. However there’s a silver lining: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you reach your destination, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A short flight won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Neos Flight Cancellation Compensation
The European Union has laws to protect you if your flight is cancelled. Here’s what you should know:
If your flight is cancelled within two weeks of your planned travel date, you might get compensation of up to €600. However, there’s a condition – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take another flight from the airline, you can still get compensation. The key factor is when you reach your final destination.
The amount you could receive depends on two things:
- The distance of your flight
- The time difference between the scheduled and actual arrival
So, even if you arrive later than planned, you may still receive some compensation.
Refer to the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Neos
It’s essential to understand the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You only pay us if we win your case.
Remember that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed because of operational issues or technical issues, if it was not caused by extraordinary circumstances such as severe weather or air traffic control decisions, you qualify for compensation.
Which Neos Flights are Covered by EU261?
The air passenger protection regulations of the European Union are far-reaching. They cover every flight leaving a European Union member state airport and any flight coming into a European Union member state airport provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, from, or within Europe, you likely have these rights. It’s important to be aware of these laws – they’re in place to support you if issues arise with your flight. They make sure you’re not abandoned when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Neos isn’t always responsible when flights are delayed or cancelled. Sometimes, events occur that the airline is powerless against, like severe weather conditions or unforeseen issues.
For instance, if there’s an abrupt major weather event, an urgent situation at the airport, or an air traffic control strike, Neos isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up.