Dealing with flight issues can be very annoying. However, the bright side is that the European Union has laws to assist travelers when things go wrong. If you’re flying in the EU, it’s a good idea to be aware of these regulations. They can be useful if your flight gets messed up.
Being aware of your options can make dealing with travel complications less stressful. While it won’t make your flight go any faster, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s aid available in the case of a flight disruption. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to inquire with airline representatives about these entitlements if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
Marabu Flight Delay Compensation
Travel setbacks from Marabu can be very frustrating. However there’s a silver lining: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you arrive, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Marabu Flight Cancellation Compensation
The EU has laws to protect you if your flight gets cancelled. Here’s what you need to know:
In the event of a flight cancellation less than two weeks before your scheduled departure, you might get compensation as much as €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you’re still eligible for compensation. The most important thing is when you reach your final destination.
How much money you might get depends on two factors:
- The distance of your flight
- How late you arrive
As a result, even if you arrive later than planned, you could still be eligible for compensation.
Refer to the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Marabu
It’s crucial to understand how to request the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will strive to secure your compensation. You only pay us if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you have a right to compensation.
Which Marabu Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They apply to any flight taking off from an airport within an EU country and any flight coming into an airport in an EU member state provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline to, within, or from Europe, you most likely have these rights. It’s helpful to understand these laws – they’re in place to assist you if issues arise with your flight. They make sure you’re not abandoned when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Marabu is not always at fault when flights are delayed or cancelled. Occasionally, situations arise that the airline has no control over, like really bad weather or unexpected problems.
For instance, if there’s a sudden storm, an emergency at the airport, or a strike by air traffic controllers, Marabu isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these things happen, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties occur.