Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in these situations. According to EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. Specifically, this legislation covers diverse cases, including delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to receive compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses regulations regarding the compensation process, including aid to travelers experiencing flight problems. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.
Compensation for Lucky Air Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. In case the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Lucky Air Flight Delay
When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out common rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger gets an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can get reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Lucky Air is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Lucky Air Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.06.202516:00 | Lucky Air 9953 | Kunming (KMG) Tengchong (TCZ) | delayed | Claim Refund |
19.06.202511:25 | Lucky Air 9853 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
18.06.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
18.06.202515:00 | Lucky Air 9772 | Xuzhou (XUZ) Guiyang (KWE) | delayed | Claim Refund |
18.06.202507:35 | Lucky Air 9645 | Chongqing (TFU) Tianjin (TSN) | delayed | Claim Refund |
17.06.202521:40 | Lucky Air 9854 | Xuzhou (XUZ) Kunming (KMG) | delayed | Claim Refund |
17.06.202518:40 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
17.06.202515:55 | Lucky Air 9953 | Kunming (KMG) Tengchong (TCZ) | delayed | Claim Refund |
17.06.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
16.06.202518:40 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
14.06.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
14.06.202511:40 | Lucky Air 9595 | Kunming (KMG) Lanzhou (LHW) | delayed | Claim Refund |
14.06.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
13.06.202507:30 | Lucky Air 9965 | Kunming (KMG) Sanya (SYX) | cancelled | Claim Refund |
13.06.202507:00 | Lucky Air 9707 | Kunming (KMG) Shantou (SWA) | cancelled | Claim Refund |
12.06.202523:20 | Lucky Air 9628 | Kunming (KMG) Chongqing (TFU) | delayed | Claim Refund |
12.06.202511:40 | Lucky Air 9595 | Kunming (KMG) Lanzhou (LHW) | delayed | Claim Refund |
12.06.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
11.06.202514:00 | Lucky Air 9800 | Dalian (DLC) Zhengzhou (CGO) | delayed | Claim Refund |
11.06.202507:35 | Lucky Air 9645 | Chongqing (TFU) Tianjin (TSN) | delayed | Claim Refund |
08.06.202515:55 | Lucky Air 9953 | Kunming (KMG) Tengchong (TCZ) | delayed | Claim Refund |
07.06.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
07.06.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
05.06.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
03.06.202513:05 | Lucky Air 9838 | Shanghai (SHA) (YIC) | delayed | Claim Refund |
01.06.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
01.06.202515:20 | Lucky Air 9952 | Tengchong (TCZ) Kunming (KMG) | cancelled | Claim Refund |
01.06.202510:10 | Lucky Air 9843 | Haikou (HAK) Ganzhou (KOW) | delayed | Claim Refund |
31.05.202512:40 | Lucky Air 9778 | Xuzhou (XUZ) Guiyang (KWE) | delayed | Claim Refund |
30.05.202517:30 | Lucky Air 9645 | Chongqing (TFU) Tianjin (TSN) | delayed | Claim Refund |
29.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
28.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
27.05.202519:00 | Lucky Air 9567 | Kunming (KMG) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202515:00 | Lucky Air 9772 | Xuzhou (XUZ) Guiyang (KWE) | delayed | Claim Refund |
26.05.202511:25 | Lucky Air 9853 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
25.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
25.05.202517:05 | Lucky Air 9953 | Kunming (KMG) Tengchong (TCZ) | delayed | Claim Refund |
25.05.202511:25 | Lucky Air 9853 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
25.05.202511:00 | Lucky Air 9516 | Xiamen (XMN) Zhengzhou (CGO) | delayed | Claim Refund |
24.05.202521:40 | Lucky Air 9854 | Xuzhou (XUZ) Kunming (KMG) | delayed | Claim Refund |
24.05.202509:30 | Lucky Air 9777 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
22.05.202515:00 | Lucky Air 9596 | Lanzhou (LHW) Kunming (KMG) | delayed | Claim Refund |
20.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
20.05.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
18.05.202520:10 | Lucky Air 9972 | Haikou (HAK) Kunming (KMG) | delayed | Claim Refund |
18.05.202517:05 | Lucky Air 9953 | Kunming (KMG) Tengchong (TCZ) | delayed | Claim Refund |
16.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
16.05.202508:55 | Lucky Air 9879 | Kunming (KMG) Fuzhou (FOC) | delayed | Claim Refund |
15.05.202523:00 | Lucky Air 9507 | Kunming (KMG) Zhengzhou (CGO) | delayed | Claim Refund |
15.05.202521:40 | Lucky Air 9854 | Xuzhou (XUZ) Kunming (KMG) | delayed | Claim Refund |
15.05.202510:30 | Lucky Air 2593 | Urumqi (URC) (LNL) | delayed | Claim Refund |
15.05.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
13.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
13.05.202511:25 | Lucky Air 9853 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
13.05.202507:20 | Lucky Air 9837 | Kunming (KMG) (YIC) | delayed | Claim Refund |
12.05.202520:25 | Lucky Air 9651 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
12.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
12.05.202515:00 | Lucky Air 9772 | Xuzhou (XUZ) Guiyang (KWE) | delayed | Claim Refund |
12.05.202514:30 | Lucky Air 9529 | Kunming (KMG) Zhengzhou (CGO) | cancelled | Claim Refund |
12.05.202507:50 | Lucky Air 9883 | Kunming (KMG) Zhuhai (ZUH) | delayed | Claim Refund |
11.05.202517:05 | Lucky Air 9953 | Kunming (KMG) Tengchong (TCZ) | delayed | Claim Refund |
10.05.202522:50 | Lucky Air 9652 | Lanzhou (LHW) Chongqing (TFU) | delayed | Claim Refund |
10.05.202520:25 | Lucky Air 9651 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
09.05.202523:00 | Lucky Air 9974 | Haikou (HAK) Kunming (KMG) | delayed | Claim Refund |
08.05.202522:50 | Lucky Air 9652 | Lanzhou (LHW) Chongqing (TFU) | cancelled | Claim Refund |
08.05.202520:20 | Lucky Air 9651 | Chongqing (TFU) Lanzhou (LHW) | cancelled | Claim Refund |
08.05.202514:00 | Lucky Air 9658 | Jinan (TNA) Ganzhou (KOW) | delayed | Claim Refund |
08.05.202511:40 | Lucky Air 9595 | Kunming (KMG) Lanzhou (LHW) | delayed | Claim Refund |
08.05.202511:25 | Lucky Air 9853 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
08.05.202510:10 | Lucky Air 9843 | Haikou (HAK) Ganzhou (KOW) | delayed | Claim Refund |
08.05.202509:40 | Lucky Air 9896 | Lanzhou (LHW) Kunming (KMG) | delayed | Claim Refund |
07.05.202520:45 | Lucky Air 9668 | Haikou (HAK) Chongqing (TFU) | delayed | Claim Refund |
06.05.202522:05 | Lucky Air 9567 | Lanzhou (LHW) Urumqi (URC) | delayed | Claim Refund |
06.05.202520:25 | Lucky Air 9651 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
06.05.202519:00 | Lucky Air 9567 | Kunming (KMG) Lanzhou (LHW) | delayed | Claim Refund |
06.05.202518:25 | Lucky Air 2594 | Hangzhou (HGH) (LNL) | delayed | Claim Refund |
06.05.202515:00 | Lucky Air 9772 | Xuzhou (XUZ) Guiyang (KWE) | delayed | Claim Refund |
05.05.202518:35 | Lucky Air 9771 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
05.05.202511:40 | Lucky Air 9595 | Kunming (KMG) Lanzhou (LHW) | delayed | Claim Refund |
04.05.202520:25 | Lucky Air 9651 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
04.05.202515:30 | Lucky Air 9783 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
04.05.202508:50 | Lucky Air 842 | Hanoi (HAN) Dali City (DLU) | delayed | Claim Refund |
03.05.202509:40 | Lucky Air 9896 | Lanzhou (LHW) Kunming (KMG) | cancelled | Claim Refund |
03.05.202506:35 | Lucky Air 9895 | Kunming (KMG) Lanzhou (LHW) | cancelled | Claim Refund |
02.05.202506:35 | Lucky Air 9839 | Kunming (KMG) Yancheng (YNZ) | delayed | Claim Refund |
30.04.202521:40 | Lucky Air 9854 | Xuzhou (XUZ) Kunming (KMG) | delayed | Claim Refund |
30.04.202515:00 | Lucky Air 9772 | Xuzhou (XUZ) Guiyang (KWE) | delayed | Claim Refund |
30.04.202511:00 | Lucky Air 9516 | Xiamen (XMN) Zhengzhou (CGO) | delayed | Claim Refund |
29.04.202514:15 | Lucky Air 9852 | Hefei (Luogang Airport) (HFE) Kunming (KMG) | delayed | Claim Refund |
28.04.202519:50 | Lucky Air 9898 | Wenzhou (WNZ) Kunming (KMG) | delayed | Claim Refund |
28.04.202515:30 | Lucky Air 9783 | Guiyang (KWE) Xuzhou (XUZ) | delayed | Claim Refund |
28.04.202510:25 | Lucky Air 9851 | Kunming (KMG) Hefei (Luogang Airport) (HFE) | cancelled | Claim Refund |
