Passengers of Jeju Air who have faced a flight cancellation or delay have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the steps you should follow to get the compensation you are entitled to from the airline.
Jeju Air Flight Delay or Cancellation Compensation
Before claiming the Jeju Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Jeju Air Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not receive compensation for every flight delay. Jeju Air is not obliged to provide compensation when extraordinary circumstances they cannot control arise. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault.
Jeju Air Compensation for Flight Cancellation
EU 261 states that airlines are required to inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the distance of the flight and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Jeju Air doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Jeju Air Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Jeju Air is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Jeju Air
If your travel plans have been affected by a flight cancellation or delay with Jeju Air, it’s important to know that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Jeju Air goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Jeju Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Jeju Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Jeju Air arranges hotel room accommodation. This includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Jeju Air cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This option is crucial for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Jeju Air will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Jeju Air will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Jeju Air will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.