Coping with flight issues can be quite upsetting. However, the positive thing is that the European Union has regulations to assist travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s smart to understand these protections. They can be useful if your flight goes off course.
Being aware of your options can make handling travel complications much easier. While it won’t make your flight go any faster, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s aid available in the case of a flight disruption. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to inquire with airline workers about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Helijet Flight Delay Compensation
Flight delays from Helijet can be very frustrating. However there’s some good news: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What counts is when you arrive, not when you depart. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A brief trip won’t yield as much as a long one, even if they’re both delayed equally.
Curious about exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Helijet Flight Cancellation Compensation
The EU has regulations to help you in case of flight cancellation. Here’s what you need to know:
If your flight is cancelled less than two weeks before your scheduled departure, you may be entitled to compensation as much as €600. But there’s a catch – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you can still receive compensation. The key factor is when you reach your final destination.
Your potential compensation depends on a couple of points:
- The distance of your flight
- How late you arrive
Therefore, even if the new flight doesn’t get there on time, you may still receive some compensation.
Refer to the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Helijet
It’s crucial to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You only incur a fee if we win your case.
Remember that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational issues or technical difficulties, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you are entitled to compensation.
Which Helijet Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover any flight taking off from a European Union member state airport and every flight landing at an airport in an EU member state if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline within, to, or from Europe, you probably have these rights. It’s good to know about these regulations – they’re in place to support you if something goes wrong with your flight. They ensure you’re not stranded when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Helijet isn’t necessarily at fault when flights are delayed or cancelled. At times, situations arise that the airline has no control over, like extreme weather or unforeseen issues.
For instance, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, Helijet cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
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