Dealing with flight problems can be very annoying. However, the positive thing is that the European Union has laws to support travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s wise to know about these regulations. They can help you out if your flight is disrupted.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Knowing what you’re entitled to can make dealing with travel complications a lot simpler. While it won’t speed up your journey, it can make you more relaxed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks;
- A hotel room if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund;
- A different flight option;
- Compensation to make up for the inconvenience.
Don’t forget to inquire with airline workers about these entitlements if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Hi Fly Flight Delay Compensation
Flight delays from Hi Fly can be very frustrating. However there’s some good news: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could get up to €600 per person. What is important is when you land, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A brief trip won’t yield as much as a long one, even if they’re both delayed for the same duration.
Want to know exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Hi Fly delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Hi Fly Flight Cancellation Compensation
The European Union has regulations to protect you if your flight is cancelled. Here’s what you need to know:
If your flight is cancelled within two weeks of you’re supposed to leave, you might get compensation as much as €600. However, there’s a condition – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The airline can avoid paying you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still get compensation. The key factor is when you reach your final destination.
The amount you could receive is determined by two things:
- The length of your flight
- How late you arrive
As a result, even if the new flight doesn’t get there on time, you might still get some compensation.
Refer to the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Hi Fly
It’s important to be aware of the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Don’t forget that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational reasons or technical issues, if it was not caused by extraordinary circumstances like adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Hi Fly Flights are Covered by EU261?
The air passenger protection regulations of the European Union are far-reaching. They cover all flights departing from an airport in an EU member state and to all flights arriving at a European Union member state airport provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, within, or from Europe, you probably have these rights. It’s good to know about these regulations – they’re in place to support you if something goes wrong with your flight. They guarantee you’re not left on your own when your travel plans go awry.
When You Are Not Entitled to Compensation
Hi Fly is not always responsible when flights are delayed or cancelled. Sometimes, things happen that the airline is powerless against, like really bad weather or unexpected problems.
For example, if there’s an abrupt major weather event, an airport emergency, or an air traffic control strike, Hi Fly isn’t responsible. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these situations occur, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties occur. However, Hi Fly must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
09.11.202522:00 | Hi Fly 61 | Lagos (LOS) Johannesburg (JNB) | Delayed | Claim Refund |
07.11.202519:45 | Hi Fly | Ottawa (YOW) Chateauroux (CHR) | Delayed | Claim Refund |
04.11.202510:00 | Hi Fly 8003 | Porto (OPO) Recife (REC) | Delayed | Claim Refund |
01.11.202514:30 | Hi Fly | Amsterdam (AMS) Rzeszow (RZE) | Delayed | Claim Refund |
30.10.202510:00 | Hi Fly 8003 | Porto (OPO) Recife (REC) | Delayed | Claim Refund |
29.10.202513:00 | Hi Fly 897 | Rome (MXP) Porto (OPO) | Delayed | Claim Refund |
28.10.202510:00 | Hi Fly 8003 | Porto (OPO) Recife (REC) | Delayed | Claim Refund |
25.10.202511:00 | Hi Fly | Porto (OPO) Lisbon (LIS) | Delayed | Claim Refund |
07.10.202516:00 | Hi Fly 56 | Accra (ACC) Abidjan (ABJ) | Delayed | Claim Refund |
04.10.202519:40 | Hi Fly 631 | Antalya (AYT) Hanover (HAJ) | Delayed | Claim Refund |
02.10.202510:45 | Hi Fly 8003 | Porto (OPO) Recife (REC) | Delayed | Claim Refund |
30.09.202513:30 | Hi Fly | Beja (BYJ) Chateauroux (CHR) | Delayed | Claim Refund |
30.09.202512:15 | Hi Fly 1003 | Paris (CDG) Algiers (ALG) | Delayed | Claim Refund |
25.09.202511:10 | Hi Fly | London (LGW) Beja (BYJ) | Delayed | Claim Refund |
