Hawaiian Airlines Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of Hawaiian Airlines who have experienced a flight cancellation or delay have a legal right to compensation. Under EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to obtain the compensation you have a right to from the airline.

Hawaiian Airlines Flight Delay or Cancellation Compensation

Before claiming the Hawaiian Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.

Hawaiian Airlines Compensation for Flight Delay

In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you reach your destination airport.

Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Keep in mind you might not be compensated for every flight delay. Hawaiian Airlines is not obliged to provide compensation when extraordinary circumstances beyond their control arise. This includes severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will usually not be compensated as it is not the airline’s fault.

Hawaiian Airlines Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the distance of the flight and the duration of the delay, in line with the table below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Hawaiian Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are Hawaiian Airlines Flights Covered By EU 261/2004?

European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Hawaiian Airlines is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Hawaiian Airlines

If your travel plans have been affected by a flight cancellation or delay with Hawaiian Airlines, it’s essential to be aware that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
  • Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Hawaiian Airlines goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Hawaiian Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

  • Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Hawaiian Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Hawaiian Airlines provides hotel accommodation. This includes transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When Hawaiian Airlines cancels a flight, passengers can choose to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances effectively.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, Hawaiian Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Hawaiian Airlines shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Hawaiian Airlines will assist in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

08.05.202521:10

Hawaiian Airlines

5088

Tokyo (KIX)

Tokyo (HND)

delayed

Refunds

08.05.202521:00

Hawaiian Airlines

5080

Nagoya (NGO)

Tokyo (HND)

delayed

Refunds

08.05.202520:40

Hawaiian Airlines

5114

Hiroshima (HIJ)

Tokyo (HND)

delayed

Refunds

08.05.202520:35

Hawaiian Airlines

2873

Seoul (ICN)

Taipei (TPE)

delayed

Refunds

08.05.202520:30

Hawaiian Airlines

5310

Nagasaki (NGS)

Tokyo (HND)

delayed

Refunds

08.05.202520:25

Hawaiian Airlines

5202

Tokushima (TKS)

Tokyo (HND)

delayed

Refunds

08.05.202520:05

Hawaiian Airlines

5163

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

08.05.202519:50

Hawaiian Airlines

5286

Obihiro (OBO)

Tokyo (HND)

delayed

Refunds

08.05.202519:45

Hawaiian Airlines

5098

Tokyo (HND)

Okayama (OKJ)

delayed

Refunds

08.05.202519:40

Hawaiian Airlines

5432

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

08.05.202519:40

Hawaiian Airlines

5189

Tokyo (HND)

Matsuyama (MYJ)

delayed

Refunds

08.05.202519:30

Hawaiian Airlines

5293

Hakodate (HKD)

Tokyo (HND)

delayed

Refunds

08.05.202519:15

Hawaiian Airlines

5056

Misawa (MSJ)

Tokyo (HND)

delayed

Refunds

08.05.202519:10

Hawaiian Airlines

5161

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

08.05.202519:00

Hawaiian Airlines

5133

Tokyo (HND)

Ube (UBJ)

delayed

Refunds

08.05.202518:45

Hawaiian Airlines

5051

Tokyo (HND)

Aomori (AOJ)

delayed

Refunds

08.05.202518:40

Hawaiian Airlines

5256

Tokyo (HND)

Tokyo (CTS)

delayed

Refunds

08.05.202518:35

Hawaiian Airlines

5216

Tokyo (HND)

Takamatsu (TAK)

delayed

Refunds

08.05.202518:30

Hawaiian Airlines

5075

Tokyo (HND)

Komatsu (KMQ)

delayed

Refunds

08.05.202518:25

Hawaiian Airlines

5201

Tokyo (HND)

Tokushima (TKS)

delayed

Refunds

08.05.202518:25

Hawaiian Airlines

5035

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

08.05.202518:25

Hawaiian Airlines

5082

Shirahama (SHM)

Tokyo (HND)

delayed

Refunds

08.05.202518:15

Hawaiian Airlines

5125

Tokyo (HND)

Izumo (IZO)

delayed

Refunds

08.05.202518:00

Hawaiian Airlines

5251

Tokyo (CTS)

Tokyo (HND)

delayed

Refunds

08.05.202517:55

Hawaiian Airlines

5340

Tokyo (HND)

Kagoshima (KOJ)

delayed

Refunds

08.05.202517:45

Hawaiian Airlines

5307

Tokyo (HND)

Nagasaki (NGS)

delayed

Refunds

08.05.202517:35

Hawaiian Airlines

5036

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

08.05.202517:30

Hawaiian Airlines

5254

Tokyo (HND)

Tokyo (CTS)

delayed

Refunds

08.05.202517:30

Hawaiian Airlines

5273

Tokyo (HND)

Asahikawa (AKJ)

delayed

Refunds

08.05.202517:30

Hawaiian Airlines

5323

Kumamoto (KMJ)

Tokyo (HND)

delayed

Refunds

08.05.202517:25

Hawaiian Airlines

5157

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

08.05.202517:25

Hawaiian Airlines

5294

Tokyo (HND)

Hakodate (HKD)

delayed

Refunds

08.05.202517:15

Hawaiian Airlines

5057

Tokyo (HND)

Misawa (MSJ)

delayed

Refunds

08.05.202517:15

Hawaiian Airlines

5215

Takamatsu (TAK)

Tokyo (HND)

delayed

Refunds

08.05.202517:10

Hawaiian Airlines

5266

Tokyo (HND)

Kushiro (KUH)

delayed

Refunds

08.05.202517:05

Hawaiian Airlines

5160

Tokyo (HND)

Fukuoka (FUK)

delayed

Refunds

08.05.202517:00

Hawaiian Airlines

5337

Kagoshima (KOJ)

Tokyo (HND)

delayed

Refunds

08.05.202516:55

Hawaiian Airlines

5034

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

08.05.202516:55

Hawaiian Airlines

5123

Tokyo (HND)

Izumo (IZO)

delayed

Refunds

08.05.202516:50

Hawaiian Airlines

5155

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

08.05.202516:45

Hawaiian Airlines

5073

Tokyo (HND)

Komatsu (KMQ)

delayed

Refunds

08.05.202516:45

Hawaiian Airlines

5364

Miyazaki (KMI)

Tokyo (HND)

delayed

Refunds

08.05.202516:35

Hawaiian Airlines

5272

Asahikawa (AKJ)

Tokyo (HND)

delayed

Refunds

08.05.202516:35

Hawaiian Airlines

5122

Izumo (IZO)

Tokyo (HND)

delayed

Refunds

08.05.202516:30

Hawaiian Airlines

5033

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

08.05.202516:30

Hawaiian Airlines

5252

Tokyo (HND)

Tokyo (CTS)

delayed

Refunds

08.05.202516:30

Hawaiian Airlines

5032

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

08.05.202516:25

Hawaiian Airlines

5363

Tokyo (HND)

Miyazaki (KMI)

delayed

Refunds

08.05.202516:25

Hawaiian Airlines

5110

Hiroshima (HIJ)

Tokyo (HND)

delayed

Refunds

08.05.202516:15

Hawaiian Airlines

5308

Nagasaki (NGS)

Tokyo (HND)

delayed

Refunds

08.05.202516:15

Hawaiian Airlines

5225

Kochi (KCZ)

Tokyo (HND)

delayed

Refunds

08.05.202516:00

Hawaiian Airlines

5153

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

08.05.202515:55

Hawaiian Airlines

5433

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

08.05.202515:50

Hawaiian Airlines

5426

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

08.05.202515:30

Hawaiian Airlines

5049

Tokyo (HND)

Aomori (AOJ)

delayed

Refunds

08.05.202515:25

Hawaiian Airlines

5306

Nagasaki (NGS)

Tokyo (HND)

delayed

Refunds

08.05.202515:25

Hawaiian Airlines

5321

Kumamoto (KMJ)

Tokyo (HND)

delayed

Refunds

08.05.202515:15

Hawaiian Airlines

5130

Ube (UBJ)

Tokyo (HND)

delayed

Refunds

08.05.202515:10

Hawaiian Airlines

5243

Tokyo (CTS)

Tokyo (HND)

delayed

Refunds

08.05.202515:10

Hawaiian Airlines

5284

Obihiro (OBO)

Tokyo (HND)

delayed

Refunds

08.05.202515:05

Hawaiian Airlines

5444

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

08.05.202515:00

Hawaiian Airlines

5031

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

08.05.202514:55

Hawaiian Airlines

5072

Komatsu (KMQ)

Tokyo (HND)

delayed

Refunds

08.05.202514:50

Hawaiian Airlines

5431

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

08.05.202514:50

Hawaiian Airlines

5086

Tokyo (KIX)

Tokyo (HND)

delayed

Refunds

08.05.202514:35

Hawaiian Airlines

5971

Miyako Jima (MMY)

Tokyo (HND)

delayed

Refunds

08.05.202514:30

Hawaiian Airlines

5028

Tokyo (ITM)

Tokyo (HND)

delayed

Refunds

08.05.202514:30

Hawaiian Airlines

5248

Tokyo (HND)

Tokyo (CTS)

delayed

Refunds

08.05.202514:25

Hawaiian Airlines

5121

Tokyo (HND)

Izumo (IZO)

delayed

Refunds

08.05.202514:20

Hawaiian Airlines

5271

Tokyo (HND)

Asahikawa (AKJ)

delayed

Refunds

08.05.202514:15

Hawaiian Airlines

5911

Miyazaki (KMI)

Tokyo (HND)

delayed

Refunds

08.05.202514:15

Hawaiian Airlines

5111

Tokyo (HND)

Hiroshima (HIJ)

delayed

Refunds

08.05.202514:10

Hawaiian Airlines

5106

Hiroshima (HIJ)

Tokyo (HND)

delayed

Refunds

08.05.202514:05

Hawaiian Airlines

5424

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

08.05.202513:55

Hawaiian Airlines

5429

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

08.05.202513:40

Hawaiian Airlines

5305

Tokyo (HND)

Nagasaki (NGS)

delayed

Refunds

08.05.202513:40

Hawaiian Airlines

5282

Obihiro (OBO)

Tokyo (HND)

delayed

Refunds

08.05.202513:30

Hawaiian Airlines

5336

Tokyo (HND)

Kagoshima (KOJ)

delayed

Refunds

08.05.202512:55

Hawaiian Airlines

5147

Fukuoka (FUK)

Tokyo (HND)

delayed

Refunds

08.05.202512:50

Hawaiian Airlines

5304

Nagasaki (NGS)

Tokyo (HND)

delayed

Refunds

08.05.202512:40

Hawaiian Airlines

5244

Tokyo (HND)

Tokyo (CTS)

delayed

Refunds

08.05.202512:40

Hawaiian Airlines

5421

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

08.05.202512:25

Hawaiian Airlines

5351

Oita (OIT)

Tokyo (HND)

delayed

Refunds

08.05.202512:20

Hawaiian Airlines

5808

Fukuoka (FUK)

Hanamaki (HNA)

delayed

Refunds

08.05.202512:05

Hawaiian Airlines

5107

Tokyo (HND)

Hiroshima (HIJ)

delayed

Refunds

08.05.202511:55

Hawaiian Airlines

5427

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

08.05.202511:30

Hawaiian Airlines

5023

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

08.05.202511:25

Hawaiian Airlines

5443

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

08.05.202511:25

Hawaiian Airlines

5008

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

08.05.202511:10

Hawaiian Airlines

5417

Okinawa (OKA)

Tokyo (HND)

delayed

Refunds

08.05.202511:05

Hawaiian Airlines

5070

Komatsu (KMQ)

Tokyo (HND)

delayed

Refunds

08.05.202511:00

Hawaiian Airlines

5269

Tokyo (HND)

Asahikawa (AKJ)

delayed

Refunds

08.05.202510:45

Hawaiian Airlines

5970

Tokyo (HND)

Miyako Jima (MMY)

delayed

Refunds

08.05.202510:40

Hawaiian Airlines

5172

Kita Kyushu (KKJ)

Tokyo (HND)

delayed

Refunds

08.05.202510:40

Hawaiian Airlines

5002

Tokyo (HND)

Bangkok (BKK)

delayed

Refunds

08.05.202510:30

Hawaiian Airlines

5425

Tokyo (HND)

Okinawa (OKA)

delayed

Refunds

08.05.202510:30

Hawaiian Airlines

5021

Tokyo (HND)

Tokyo (ITM)

delayed

Refunds

08.05.202510:22

Hawaiian Airlines

6740

Seattle (SEA)

Indianapolis (IND)

delayed

Refunds

08.05.202510:12

Hawaiian Airlines

6799

Seattle (SEA)

New Orleans (MSY)

delayed

Refunds

08.05.202510:09

Hawaiian Airlines

4803

Boise (BOI)

Seattle (SEA)

delayed

Refunds
Yurii Moskalenko
2193 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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