Hawaiian Airlines Compensation for Flight Delays and Cancellations

Passengers of Hawaiian Airlines who have experienced a flight cancellation or delay have a legal right to compensation. Under EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to obtain the compensation you have a right to from the airline.

Hawaiian Airlines Flight Delay or Cancellation Compensation

Before claiming the Hawaiian Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.

Hawaiian Airlines Compensation for Flight Delay

In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you reach your destination airport.

Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind you might not be compensated for every flight delay. Hawaiian Airlines is not obliged to provide compensation when extraordinary circumstances beyond their control arise. This includes severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will usually not be compensated as it is not the airline’s fault.

Hawaiian Airlines Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the distance of the flight and the duration of the delay, in line with the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Hawaiian Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are Hawaiian Airlines Flights Covered By EU 261/2004?

European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Hawaiian Airlines is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Hawaiian Airlines

If your travel plans have been affected by a flight cancellation or delay with Hawaiian Airlines, it’s essential to be aware that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
• Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Hawaiian Airlines goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Hawaiian Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Hawaiian Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Hawaiian Airlines provides hotel accommodation. This includes transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When Hawaiian Airlines cancels a flight, passengers can choose to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances effectively.

• Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Hawaiian Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Hawaiian Airlines shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Hawaiian Airlines will assist in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations