Passengers of Hawaiian Airlines who have experienced a flight cancellation or delay have a legal right to compensation. Under EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to obtain the compensation you have a right to from the airline.
Hawaiian Airlines Flight Delay or Cancellation Compensation
Before claiming the Hawaiian Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Hawaiian Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you reach your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you might not be compensated for every flight delay. Hawaiian Airlines is not obliged to provide compensation when extraordinary circumstances beyond their control arise. This includes severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will usually not be compensated as it is not the airline’s fault.
Hawaiian Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Hawaiian Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Hawaiian Airlines Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Hawaiian Airlines is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Hawaiian Airlines
If your travel plans have been affected by a flight cancellation or delay with Hawaiian Airlines, it’s essential to be aware that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Hawaiian Airlines goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Hawaiian Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Hawaiian Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Hawaiian Airlines provides hotel accommodation. This includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Hawaiian Airlines cancels a flight, passengers can choose to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Hawaiian Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Hawaiian Airlines shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Hawaiian Airlines will assist in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202517:35 | Hawaiian Airlines 5905 | Tokyo (HND) Yamagata (GAJ) | delayed | Claim Refund |
20.06.202517:35 | Hawaiian Airlines 5036 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202517:30 | Hawaiian Airlines 5324 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202517:25 | Hawaiian Airlines 5294 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
20.06.202517:15 | Hawaiian Airlines 5057 | Tokyo (HND) Misawa (MSJ) | delayed | Claim Refund |
20.06.202517:10 | Hawaiian Airlines 5266 | Tokyo (HND) Kushiro (KUH) | delayed | Claim Refund |
20.06.202517:05 | Hawaiian Airlines 5160 | Tokyo (HND) Fukuoka (FUK) | delayed | Claim Refund |
20.06.202516:55 | Hawaiian Airlines 5226 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
20.06.202516:50 | Hawaiian Airlines 5352 | Tokyo (HND) Oita (OIT) | delayed | Claim Refund |
20.06.202516:45 | Hawaiian Airlines 5073 | Tokyo (HND) Komatsu (KMQ) | delayed | Claim Refund |
20.06.202516:40 | Hawaiian Airlines 5131 | Tokyo (HND) Ube (UBJ) | delayed | Claim Refund |
20.06.202516:30 | Hawaiian Airlines 5252 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202515:35 | Hawaiian Airlines 5185 | Tokyo (HND) Matsuyama (MYJ) | delayed | Claim Refund |
20.06.202515:30 | Hawaiian Airlines 5049 | Tokyo (HND) Aomori (AOJ) | delayed | Claim Refund |
20.06.202515:10 | Hawaiian Airlines 5156 | Tokyo (HND) Fukuoka (FUK) | delayed | Claim Refund |
20.06.202515:00 | Hawaiian Airlines 5901 | Tokyo (HND) Misawa (MSJ) | delayed | Claim Refund |
20.06.202514:55 | Hawaiian Airlines 5062 | Tokyo (HND) Akita (AXT) | delayed | Claim Refund |
20.06.202514:55 | Hawaiian Airlines 5322 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202514:50 | Hawaiian Airlines 5431 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
20.06.202514:45 | Hawaiian Airlines 5350 | Tokyo (HND) Oita (OIT) | delayed | Claim Refund |
20.06.202514:40 | Hawaiian Airlines 5095 | Tokyo (HND) Okayama (OKJ) | delayed | Claim Refund |
20.06.202514:20 | Hawaiian Airlines 5271 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
20.06.202514:00 | Hawaiian Airlines 5224 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
20.06.202513:40 | Hawaiian Airlines 5305 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
20.06.202513:30 | Hawaiian Airlines 5336 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202513:30 | Hawaiian Airlines 5027 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202513:15 | Hawaiian Airlines 5212 | Tokyo (HND) Takamatsu (TAK) | delayed | Claim Refund |
20.06.202513:00 | Hawaiian Airlines 5292 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
20.06.202512:30 | Hawaiian Airlines 5279 | Tokyo (HND) Memanbetsu (MMB) | delayed | Claim Refund |
20.06.202512:30 | Hawaiian Airlines 5024 | Tokyo (ITM) Tokyo (HND) | delayed | Claim Refund |
20.06.202512:25 | Hawaiian Airlines 5183 | Tokyo (HND) Matsuyama (MYJ) | delayed | Claim Refund |
20.06.202512:20 | Hawaiian Airlines 5808 | Fukuoka (FUK) Hanamaki (HNA) | delayed | Claim Refund |
20.06.202512:15 | Hawaiian Airlines 5194 | Tokushima (TKS) Tokyo (HND) | delayed | Claim Refund |
20.06.202512:10 | Hawaiian Airlines 5349 | Tokyo (HND) Oita (OIT) | delayed | Claim Refund |
20.06.202512:05 | Hawaiian Airlines 5107 | Tokyo (HND) Hiroshima (HIJ) | delayed | Claim Refund |
20.06.202512:00 | Hawaiian Airlines 5150 | Tokyo (HND) Fukuoka (FUK) | delayed | Claim Refund |
20.06.202512:00 | Hawaiian Airlines 5046 | Aomori (AOJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:55 | Hawaiian Airlines 5334 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202511:45 | Hawaiian Airlines 5182 | Matsuyama (MYJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:40 | Hawaiian Airlines 5909 | Tokyo (HND) Shirahama (SHM) | delayed | Claim Refund |
20.06.202511:30 | Hawaiian Airlines 5022 | Tokyo (ITM) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:30 | Hawaiian Airlines 5023 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202511:30 | Hawaiian Airlines 5318 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202511:25 | Hawaiian Airlines 5223 | Kochi (KCZ) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:25 | Hawaiian Airlines 5008 | Tokyo (HND) Singapore (SIN) | delayed | Claim Refund |
20.06.202511:20 | Hawaiian Airlines 5242 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202511:15 | Hawaiian Airlines 5285 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
20.06.202511:05 | Hawaiian Airlines 5417 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:05 | Hawaiian Airlines 5070 | Komatsu (KMQ) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:00 | Hawaiian Airlines 5143 | Fukuoka (FUK) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:00 | Hawaiian Airlines 5331 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202511:00 | Hawaiian Airlines 5269 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
20.06.202510:45 | Hawaiian Airlines 5970 | Tokyo (HND) Miyako Jima (MMY) | delayed | Claim Refund |
20.06.202510:40 | Hawaiian Airlines 5172 | Kita Kyushu (KKJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:35 | Hawaiian Airlines 5968 | Ishigaki (ISG) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:35 | Hawaiian Airlines 5360 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:30 | Hawaiian Airlines 5021 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202510:30 | Hawaiian Airlines 5240 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202510:25 | Hawaiian Airlines 5055 | Tokyo (HND) Misawa (MSJ) | delayed | Claim Refund |
20.06.202510:25 | Hawaiian Airlines 5315 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:10 | Hawaiian Airlines 5332 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202510:05 | Hawaiian Airlines 5045 | Tokyo (HND) Aomori (AOJ) | delayed | Claim Refund |
20.06.202510:05 | Hawaiian Airlines 5301 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
20.06.202510:05 | Hawaiian Airlines 5268 | Asahikawa (AKJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:05 | Hawaiian Airlines 5415 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:00 | Hawaiian Airlines 5281 | Obihiro (OBO) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:00 | Hawaiian Airlines 5316 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202509:45 | Hawaiian Airlines 5233 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202509:45 | Hawaiian Airlines 5206 | Takamatsu (TAK) Tokyo (HND) | delayed | Claim Refund |
20.06.202509:40 | Hawaiian Airlines 5422 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
20.06.202509:30 | Hawaiian Airlines 5019 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202509:25 | Hawaiian Airlines 5181 | Tokyo (HND) Matsuyama (MYJ) | delayed | Claim Refund |
20.06.202509:20 | Hawaiian Airlines 5069 | Tokyo (HND) Komatsu (KMQ) | delayed | Claim Refund |
20.06.202508:55 | Hawaiian Airlines 5236 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202508:30 | Hawaiian Airlines 5017 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202508:15 | Hawaiian Airlines 5127 | Tokyo (HND) Ube (UBJ) | delayed | Claim Refund |
20.06.202508:05 | Hawaiian Airlines 5357 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
20.06.202508:05 | Hawaiian Airlines 5345 | Tokyo (HND) Oita (OIT) | delayed | Claim Refund |
20.06.202508:05 | Hawaiian Airlines 5079 | Tokyo (HND) Nagoya (NGO) | delayed | Claim Refund |
20.06.202508:05 | Hawaiian Airlines 5330 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202508:00 | Hawaiian Airlines 5314 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202508:00 | Hawaiian Airlines 5418 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
20.06.202507:50 | Hawaiian Airlines 5283 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
20.06.202507:45 | Hawaiian Airlines 5262 | Tokyo (HND) Kushiro (KUH) | delayed | Claim Refund |
20.06.202507:45 | Hawaiian Airlines 5205 | Tokyo (HND) Takamatsu (TAK) | delayed | Claim Refund |
20.06.202507:45 | Hawaiian Airlines 5267 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
20.06.202507:40 | Hawaiian Airlines 5066 | Komatsu (KMQ) Tokyo (HND) | delayed | Claim Refund |
20.06.202507:40 | Hawaiian Airlines 5907 | Tokyo (HND) Shirahama (SHM) | delayed | Claim Refund |
20.06.202507:35 | Hawaiian Airlines 5078 | Nagoya (NGO) Tokyo (HND) | delayed | Claim Refund |
20.06.202507:30 | Hawaiian Airlines 5416 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
20.06.202507:30 | Hawaiian Airlines 5290 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
20.06.202507:30 | Hawaiian Airlines 5220 | Tokyo (HND) Kochi (KCZ) | delayed | Claim Refund |
20.06.202507:30 | Hawaiian Airlines 5014 | Tokyo (HND) Tokyo (ITM) | delayed | Claim Refund |
20.06.202507:25 | Hawaiian Airlines 5015 | Tokyo (ITM) Tokyo (HND) | delayed | Claim Refund |
20.06.202507:20 | Hawaiian Airlines 5232 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202507:20 | Hawaiian Airlines 5903 | Tokyo (HND) Yamagata (GAJ) | delayed | Claim Refund |
20.06.202507:20 | Hawaiian Airlines 5043 | Tokyo (HND) Aomori (AOJ) | delayed | Claim Refund |
20.06.202507:15 | Hawaiian Airlines 5179 | Tokyo (HND) Matsuyama (MYJ) | delayed | Claim Refund |
20.06.202507:10 | Hawaiian Airlines 5091 | Okayama (OKJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202507:00 | Hawaiian Airlines 5058 | Tokyo (HND) Akita (AXT) | delayed | Claim Refund |
