Passengers of Flydubai who have faced a flight cancellation or delay are legally entitled to compensation. Under EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the steps you need to take to receive the compensation you have a right to from the airline.
Flydubai Flight Delay or Cancellation Compensation
Before claiming the Flydubai compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Flydubai Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not be compensated for every flight delay. Flydubai isn’t required to pay compensation when extraordinary circumstances outside their control occur. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Flydubai Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two criteria: the flight distance and the length of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flydubai doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Flydubai Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Flydubai isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Flydubai
If your travel plans have been affected by a flight delay or cancellation with Flydubai, it’s crucial to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Flydubai goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Flydubai is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Flydubai offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Flydubai provides hotel accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Flydubai cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is crucial for minimizing travel disruptions and helping passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Flydubai shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Flydubai will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Flydubai will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202512:50 | flydubai 1788 | Krakow (KRK) Dubai (DXB) | delayed | Refunds |
07.05.202507:35 | flydubai 1787 | Dubai (DXB) Krakow (KRK) | delayed | Refunds |
07.05.202505:50 | flydubai 338 | Sialkot (SKT) Dubai (DXB) | cancelled | Refunds |
07.05.202505:45 | flydubai 360 | Lahore (LHE) Dubai (DXB) | cancelled | Refunds |
07.05.202505:15 | flydubai 968 | Moscow (VKO) Dubai (DXB) | cancelled | Refunds |
07.05.202500:40 | flydubai 337 | Dubai (DXB) Sialkot (SKT) | cancelled | Refunds |
07.05.202500:35 | flydubai 359 | Dubai (DXB) Lahore (LHE) | cancelled | Refunds |
06.05.202523:30 | flydubai 967 | Dubai (DXB) Moscow (VKO) | cancelled | Refunds |
06.05.202514:00 | flydubai 203 | Dubai (DXB) Erbil (EBL) | delayed | Refunds |
06.05.202512:50 | flydubai 1788 | Krakow (KRK) Dubai (DXB) | delayed | Refunds |
05.05.202521:35 | flydubai 1721 | Dubai (DXB) Almaty (ALA) | delayed | Refunds |
05.05.202520:10 | flydubai 1625 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Refunds |
05.05.202519:30 | flydubai 6587 | Dhaka (DAC) Dubai (DXB) | delayed | Refunds |
05.05.202519:20 | flydubai 143 | Dubai (DXB) Amman (AMM) | delayed | Refunds |
05.05.202519:10 | flydubai 64 | Kuwait City (KWI) Dubai (DXB) | delayed | Refunds |
05.05.202518:55 | flydubai 814 | Abha (AHB) Dubai (DXB) | delayed | Refunds |
05.05.202518:15 | flydubai 6333 | Manila (MNL) Dubai (DXB) | delayed | Refunds |
05.05.202518:15 | flydubai 1715 | Dubai (DXB) Minsk (MSQ) | delayed | Refunds |
05.05.202518:00 | flydubai 708 | (GYD) Dubai (DXB) | delayed | Refunds |
05.05.202516:35 | flydubai 712 | Tbilisi (TBS) Dubai (DXB) | delayed | Refunds |
05.05.202516:30 | flydubai 990 | Moscow (VKO) Dubai (DXB) | delayed | Refunds |
05.05.202516:15 | flydubai 308 | Kabul (KBL) Dubai (DXB) | delayed | Refunds |
05.05.202516:05 | flydubai 813 | Dubai (DXB) Abha (AHB) | delayed | Refunds |
05.05.202515:45 | flydubai 1125 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Refunds |
05.05.202515:40 | flydubai 1798 | Bucharest (OTP) Dubai (DXB) | delayed | Refunds |
05.05.202515:35 | flydubai 540 | Kathmandu (KTM) Dubai (DXB) | delayed | Refunds |
05.05.202515:25 | flydubai 1758 | Sofia (SOF) Dubai (DXB) | delayed | Refunds |
05.05.202515:15 | flydubai 1938 | Tehran (IKA) Dubai (DXB) | delayed | Refunds |
05.05.202514:05 | flydubai 194 | (SPX) Dubai (DXB) | delayed | Refunds |
05.05.202513:15 | flydubai 842 | Riyadh (RUH) Dubai (DXB) | delayed | Refunds |
05.05.202513:00 | flydubai 1682 | Napoli (NAP) Dubai (DXB) | delayed | Refunds |
05.05.202512:05 | flydubai 710 | (GYD) Dubai (DXB) | delayed | Refunds |
05.05.202510:55 | flydubai 801 | Dubai (DXB) Jazan (GIZ) | delayed | Refunds |
05.05.202508:00 | flydubai 851 | Dubai (DXB) Tabuk (TUU) | delayed | Refunds |
05.05.202502:55 | flydubai 6338 | Dubai (DXB) Cebu (CEB) | delayed | Refunds |
05.05.202502:10 | flydubai 1133 | Dubai (DXB) Kathmandu (KTM) | delayed | Refunds |
04.05.202523:35 | flydubai 445 | Dubai (DXB) Mumbai (BOM) | delayed | Refunds |
04.05.202522:55 | flydubai 1735 | Dubai (DXB) Almaty (ALA) | delayed | Refunds |
04.05.202522:25 | flydubai 20 | Doha (DOH) Dubai (DXB) | delayed | Refunds |
04.05.202522:05 | flydubai 1929 | Dubai (DXB) Tehran (IKA) | delayed | Refunds |
04.05.202521:55 | flydubai 191 | Dubai (DXB) (SPX) | delayed | Refunds |
04.05.202521:50 | flydubai 1303 | Dubai (DXB) (NQZ) | delayed | Refunds |
04.05.202521:50 | flydubai 1303 | Dubai (DXB) (NQZ) | delayed | Refunds |
04.05.202521:15 | flydubai 1782 | Prague (PRG) Dubai (DXB) | delayed | Refunds |
04.05.202521:15 | flydubai 856 | Riyadh (RUH) Dubai (DXB) | delayed | Refunds |
04.05.202520:55 | flydubai 1807 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Refunds |
04.05.202520:15 | flydubai 648 | Addis Ababa (ADD) Dubai (DXB) | delayed | Refunds |
04.05.202519:30 | flydubai 6587 | Dhaka (DAC) Dubai (DXB) | delayed | Refunds |
04.05.202519:25 | flydubai 576 | Kathmandu (KTM) Dubai (DXB) | delayed | Refunds |
04.05.202518:35 | flydubai 728 | Istanbul (IST) Dubai (DXB) | delayed | Refunds |
04.05.202518:15 | flydubai 6333 | Manila (MNL) Dubai (DXB) | delayed | Refunds |
04.05.202516:35 | flydubai 712 | Tbilisi (TBS) Dubai (DXB) | delayed | Refunds |
04.05.202516:15 | flydubai 1502 | Catania (CTA) Dubai (DXB) | delayed | Refunds |
04.05.202516:15 | flydubai 308 | Kabul (KBL) Dubai (DXB) | delayed | Refunds |
04.05.202516:00 | flydubai 904 | Samara (KUF) Dubai (DXB) | delayed | Refunds |
04.05.202515:45 | flydubai 647 | Dubai (DXB) Addis Ababa (ADD) | delayed | Refunds |
04.05.202515:45 | flydubai 1125 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Refunds |
04.05.202515:35 | flydubai 540 | Kathmandu (KTM) Dubai (DXB) | delayed | Refunds |
04.05.202515:35 | flydubai 22 | Manama (BAH) Dubai (DXB) | delayed | Refunds |
04.05.202515:25 | flydubai 1758 | Sofia (SOF) Dubai (DXB) | delayed | Refunds |
04.05.202515:00 | flydubai 972 | Sochi (AER) Dubai (DXB) | delayed | Refunds |
04.05.202514:35 | flydubai 897 | Dubai (DXB) Madinah (MED) | delayed | Refunds |
04.05.202514:30 | flydubai 1790 | Ljubljana (LJU) Dubai (DXB) | delayed | Refunds |
04.05.202514:20 | flydubai 1290 | Mombasa (MBA) Dubai (DXB) | delayed | Refunds |
04.05.202514:10 | flydubai 206 | Sulaimaniyah (ISU) Dubai (DXB) | delayed | Refunds |
04.05.202514:05 | flydubai 704 | Poznan (POZ) Dubai (DXB) | delayed | Refunds |
04.05.202514:05 | flydubai 928 | Rio Sidra (RSI) Dubai (DXB) | delayed | Refunds |
04.05.202513:55 | flydubai 802 | Jazan (GIZ) Dubai (DXB) | delayed | Refunds |
04.05.202513:40 | flydubai 1212 | Tel Aviv Yafo (TLV) Dubai (DXB) | delayed | Refunds |
04.05.202513:15 | flydubai 842 | Riyadh (RUH) Dubai (DXB) | delayed | Refunds |
04.05.202513:10 | flydubai 42 | Muscat (MCT) Dubai (DXB) | delayed | Refunds |
04.05.202513:00 | flydubai 1682 | Napoli (NAP) Dubai (DXB) | delayed | Refunds |
04.05.202512:55 | flydubai 1502 | Catania (CTA) Dubai (DXB) | delayed | Refunds |
04.05.202512:40 | flydubai 1636 | Tel Aviv Yafo (TLV) Dubai (DXB) | delayed | Refunds |
04.05.202512:10 | flydubai 711 | Dubai (DXB) Tbilisi (TBS) | delayed | Refunds |
04.05.202512:05 | flydubai 1081 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Refunds |
04.05.202512:05 | flydubai 710 | (GYD) Dubai (DXB) | delayed | Refunds |
04.05.202511:30 | flydubai 307 | Dubai (DXB) Kabul (KBL) | delayed | Refunds |
04.05.202511:25 | flydubai 205 | Dubai (DXB) Sulaimaniyah (ISU) | delayed | Refunds |
04.05.202511:15 | flydubai 841 | Dubai (DXB) Riyadh (RUH) | delayed | Refunds |
04.05.202511:00 | flydubai 241 | Dubai (DXB) Shiraz (SYZ) | delayed | Refunds |
04.05.202510:55 | flydubai 927 | Dubai (DXB) Rio Sidra (RSI) | delayed | Refunds |
04.05.202510:50 | flydubai 1550 | Tel Aviv Yafo (TLV) Dubai (DXB) | delayed | Refunds |
04.05.202510:15 | flydubai 6583 | Dhaka (DAC) Dubai (DXB) | delayed | Refunds |
04.05.202509:45 | flydubai 1074 | Tel Aviv Yafo (TLV) Dubai (DXB) | delayed | Refunds |
04.05.202509:45 | flydubai 1208 | Male (MLE) Dubai (DXB) | delayed | Refunds |
04.05.202509:35 | flydubai 6334 | Dubai (DXB) Manila (MNL) | delayed | Refunds |
04.05.202509:00 | flydubai 884 | Dammam (DMM) Dubai (DXB) | delayed | Refunds |
04.05.202508:00 | flydubai 851 | Dubai (DXB) Tabuk (TUU) | delayed | Refunds |
04.05.202505:55 | flydubai 619 | Dubai (DXB) Entebbe (EBB) | delayed | Refunds |
03.05.202517:40 | flydubai 1405 | Dubai (DXB) Budapest (BUD) | delayed | Refunds |
03.05.202504:25 | flydubai 1304 | (NQZ) Dubai (DXB) | delayed | Refunds |
02.05.202521:50 | flydubai 1303 | Dubai (DXB) (NQZ) | delayed | Refunds |
02.05.202510:15 | flydubai 6583 | Dhaka (DAC) Dubai (DXB) | delayed | Refunds |
02.05.202509:45 | flydubai 1208 | Male (MLE) Dubai (DXB) | delayed | Refunds |
02.05.202509:35 | flydubai 909 | Dubai (DXB) Jeddah (JED) | delayed | Refunds |
02.05.202509:20 | flydubai 302 | Kabul (KBL) Dubai (DXB) | delayed | Refunds |
02.05.202509:15 | flydubai 751 | Dubai (DXB) Istanbul (SAW) | delayed | Refunds |
02.05.202509:15 | flydubai 1789 | Dubai (DXB) Ljubljana (LJU) | delayed | Refunds |
02.05.202509:10 | flydubai 6398 | Dubai (DXB) Denpasar (DPS) | delayed | Refunds |
