Passengers of Flydubai who have faced a flight cancellation or delay are legally entitled to compensation. Under EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the steps you need to take to receive the compensation you have a right to from the airline.
Flydubai Flight Delay or Cancellation Compensation
Before claiming the Flydubai compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Flydubai Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not be compensated for every flight delay. Flydubai isn’t required to pay compensation when extraordinary circumstances outside their control occur. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Flydubai Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two criteria: the flight distance and the length of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flydubai doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Flydubai Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Flydubai isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Flydubai
If your travel plans have been affected by a flight delay or cancellation with Flydubai, it’s crucial to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Flydubai goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Flydubai is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Flydubai offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Flydubai provides hotel accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Flydubai cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is crucial for minimizing travel disruptions and helping passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Flydubai shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Flydubai will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Flydubai will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202513:40 | flydubai 1212 | Tel Aviv Yafo (TLV) Dubai (DXB) | delayed | Claim Refund |
29.05.202512:50 | flydubai 1788 | Krakow (KRK) Dubai (DXB) | delayed | Claim Refund |
29.05.202510:25 | flydubai 267 | Dubai (DXB) Lar (LRR) | delayed | Claim Refund |
29.05.202507:35 | flydubai 1787 | Dubai (DXB) Krakow (KRK) | delayed | Claim Refund |
28.05.202521:35 | flydubai 1721 | Dubai (DXB) Almaty (ALA) | delayed | Claim Refund |
28.05.202521:15 | flydubai 19 | Dubai (DXB) Doha (DOH) | delayed | Claim Refund |
28.05.202521:15 | flydubai 755 | Dubai (DXB) Istanbul (IST) | delayed | Claim Refund |
28.05.202519:40 | flydubai 5 | Dubai (DXB) Doha (DOH) | delayed | Claim Refund |
28.05.202519:35 | flydubai 868 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
28.05.202519:35 | flydubai 252 | Mashad (MHD) Dubai (DXB) | delayed | Claim Refund |
28.05.202519:30 | flydubai 6587 | Dhaka (DAC) Dubai (DXB) | delayed | Claim Refund |
28.05.202519:25 | flydubai 576 | Kathmandu (KTM) Dubai (DXB) | delayed | Claim Refund |
28.05.202519:20 | flydubai 143 | Dubai (DXB) Amman (AMM) | delayed | Claim Refund |
28.05.202519:15 | flydubai 855 | Dubai (DXB) Riyadh (RUH) | delayed | Claim Refund |
28.05.202519:10 | flydubai 64 | Kuwait City (KWI) Dubai (DXB) | delayed | Claim Refund |
28.05.202519:05 | flydubai 1932 | Tehran (IKA) Dubai (DXB) | delayed | Claim Refund |
28.05.202518:55 | flydubai 814 | Abha (AHB) Dubai (DXB) | delayed | Claim Refund |
28.05.202518:55 | flydubai 1749 | Dubai (DXB) Belgrade (BEG) | delayed | Claim Refund |
28.05.202518:30 | flydubai 10 | Doha (DOH) Dubai (DXB) | delayed | Claim Refund |
28.05.202518:15 | flydubai 6333 | Manila (MNL) Dubai (DXB) | delayed | Claim Refund |
28.05.202517:30 | flydubai 753 | Dubai (DXB) Istanbul (SAW) | delayed | Claim Refund |
28.05.202516:45 | flydubai 6584 | Dubai (DXB) Dhaka (DAC) | delayed | Claim Refund |
28.05.202516:40 | flydubai 336 | Karachi (KHI) Dubai (DXB) | delayed | Claim Refund |
28.05.202516:35 | flydubai 712 | Tbilisi (TBS) Dubai (DXB) | delayed | Claim Refund |
28.05.202516:30 | flydubai 990 | Moscow (VKO) Dubai (DXB) | delayed | Claim Refund |
28.05.202516:25 | flydubai 211 | Dubai (DXB) Baghdad (BGW) | delayed | Claim Refund |
28.05.202516:20 | flydubai 60 | Kuwait City (KWI) Dubai (DXB) | delayed | Claim Refund |
28.05.202516:05 | flydubai 813 | Dubai (DXB) Abha (AHB) | delayed | Claim Refund |
28.05.202515:15 | flydubai 1938 | Tehran (IKA) Dubai (DXB) | delayed | Claim Refund |
28.05.202515:00 | flydubai 972 | Sochi (AER) Dubai (DXB) | delayed | Claim Refund |
28.05.202514:40 | flydubai 56 | Kuwait City (KWI) Dubai (DXB) | delayed | Claim Refund |
28.05.202514:35 | flydubai 1290 | Mombasa (MBA) Dubai (DXB) | delayed | Claim Refund |
28.05.202514:30 | flydubai 1790 | Ljubljana (LJU) Dubai (DXB) | delayed | Claim Refund |
28.05.202514:30 | flydubai 1794 | Zagreb (ZAG) Dubai (DXB) | delayed | Claim Refund |
28.05.202514:10 | flydubai 762 | Sarajevo (SJJ) Dubai (DXB) | delayed | Claim Refund |
28.05.202513:55 | flydubai 1746 | Belgrade (BEG) Dubai (DXB) | delayed | Claim Refund |
28.05.202513:55 | flydubai 802 | Jazan (GIZ) Dubai (DXB) | delayed | Claim Refund |
28.05.202513:00 | flydubai 1682 | Napoli (NAP) Dubai (DXB) | delayed | Claim Refund |
28.05.202512:55 | flydubai 1502 | Catania (CTA) Dubai (DXB) | delayed | Claim Refund |
28.05.202512:50 | flydubai 1788 | Krakow (KRK) Dubai (DXB) | delayed | Claim Refund |
28.05.202511:25 | flydubai 620 | Entebbe (EBB) Dubai (DXB) | delayed | Claim Refund |
28.05.202511:00 | flydubai 241 | Dubai (DXB) Shiraz (SYZ) | delayed | Claim Refund |
28.05.202511:00 | flydubai 41 | Dubai (DXB) Muscat (MCT) | delayed | Claim Refund |
28.05.202510:55 | flydubai 801 | Dubai (DXB) Jazan (GIZ) | delayed | Claim Refund |
28.05.202510:15 | flydubai 1687 | Dubai (DXB) Zanzibar (ZNZ) | delayed | Claim Refund |
28.05.202510:10 | flydubai 148 | Amman (AMM) Dubai (DXB) | delayed | Claim Refund |
28.05.202509:50 | flydubai 222 | Al Najaf (NJF) Dubai (DXB) | delayed | Claim Refund |
28.05.202509:20 | flydubai 1793 | Dubai (DXB) Zagreb (ZAG) | delayed | Claim Refund |
28.05.202509:10 | flydubai 761 | Dubai (DXB) Sarajevo (SJJ) | delayed | Claim Refund |
28.05.202508:45 | flydubai 1 | Dubai (DXB) Doha (DOH) | delayed | Claim Refund |
28.05.202508:35 | flydubai 539 | Dubai (DXB) Kathmandu (KTM) | delayed | Claim Refund |
28.05.202508:10 | flydubai 745 | Dubai (DXB) Tirana (TIA) | delayed | Claim Refund |
28.05.202507:50 | flydubai 1501 | Dubai (DXB) Catania (CTA) | delayed | Claim Refund |
28.05.202507:40 | flydubai 1681 | Dubai (DXB) Napoli (NAP) | delayed | Claim Refund |
28.05.202507:25 | flydubai 1573 | Dubai (DXB) Rome (BGY) | delayed | Claim Refund |
28.05.202507:15 | flydubai 1425 | Dubai (DXB) Zurich (BSL) | delayed | Claim Refund |
28.05.202507:05 | flydubai 1549 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Claim Refund |
28.05.202506:35 | flydubai 325 | Dubai (DXB) Multan (MUX) | delayed | Claim Refund |
28.05.202506:05 | flydubai 1073 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Claim Refund |
28.05.202505:25 | flydubai 748 | Shimkent (CIT) Dubai (DXB) | delayed | Claim Refund |
28.05.202505:20 | flydubai 446 | Mumbai (BOM) Dubai (DXB) | delayed | Claim Refund |
28.05.202505:05 | flydubai 1736 | Almaty (ALA) Dubai (DXB) | delayed | Claim Refund |
28.05.202504:45 | flydubai 794 | Dushanbe (DYU) Dubai (DXB) | delayed | Claim Refund |
28.05.202504:35 | flydubai 770 | Samarkand (SKD) Dubai (DXB) | delayed | Claim Refund |
28.05.202504:10 | flydubai 442 | New Delhi (DEL) Dubai (DXB) | delayed | Claim Refund |
28.05.202503:45 | flydubai 1722 | Almaty (ALA) Dubai (DXB) | delayed | Claim Refund |
28.05.202503:30 | flydubai 8326 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
28.05.202502:20 | flydubai 846 | Riyadh (RUH) Dubai (DXB) | delayed | Claim Refund |
28.05.202502:10 | flydubai 756 | Istanbul (IST) Dubai (DXB) | delayed | Claim Refund |
28.05.202501:40 | flydubai 192 | (SPX) Dubai (DXB) | delayed | Claim Refund |
28.05.202500:30 | flydubai 1716 | Minsk (MSQ) Dubai (DXB) | delayed | Claim Refund |
27.05.202522:55 | flydubai 793 | Dubai (DXB) Dushanbe (DYU) | delayed | Claim Refund |
27.05.202514:00 | flydubai 203 | Dubai (DXB) Erbil (EBL) | delayed | Claim Refund |
27.05.202510:45 | flydubai 617 | Dubai (DXB) Djibouti (JIB) | delayed | Claim Refund |
27.05.202510:20 | flydubai 549 | Dubai (DXB) Colombo (CMB) | delayed | Claim Refund |
27.05.202510:20 | flydubai 1481 | Dubai (DXB) Krabi (KBV) | delayed | Claim Refund |
27.05.202510:10 | flydubai 1569 | Dubai (DXB) Male (MLE) | delayed | Claim Refund |
27.05.202510:05 | flydubai 1687 | Dubai (DXB) Zanzibar (ZNZ) | delayed | Claim Refund |
27.05.202509:55 | flydubai 1211 | Dubai (DXB) Tel Aviv Yafo (TLV) | delayed | Claim Refund |
27.05.202509:00 | flydubai 1134 | Kathmandu (KTM) Dubai (DXB) | delayed | Claim Refund |
27.05.202508:35 | flydubai 661 | Dubai (DXB) Hargeisa (HGA) | delayed | Claim Refund |
27.05.202508:35 | flydubai 539 | Dubai (DXB) Kathmandu (KTM) | delayed | Claim Refund |
27.05.202508:15 | flydubai 430 | Kozhikode (CCJ) Dubai (DXB) | delayed | Claim Refund |
27.05.202508:10 | flydubai 717 | Dubai (DXB) Yerevan (EVN) | delayed | Claim Refund |
27.05.202508:00 | flydubai 851 | Dubai (DXB) Tabuk (TUU) | delayed | Claim Refund |
27.05.202507:40 | flydubai 1681 | Dubai (DXB) Napoli (NAP) | delayed | Claim Refund |
27.05.202506:45 | flydubai 345 | Dubai (DXB) Quetta (UET) | delayed | Claim Refund |
27.05.202504:55 | flydubai 642 | Addis Ababa (ADD) Dubai (DXB) | delayed | Claim Refund |
27.05.202504:25 | flydubai 438 | Ahmedabad (AMD) Dubai (DXB) | delayed | Claim Refund |
27.05.202503:45 | flydubai 1722 | Almaty (ALA) Dubai (DXB) | delayed | Claim Refund |
27.05.202503:05 | flydubai 436 | Hyderabad (HYD) Dubai (DXB) | delayed | Claim Refund |
27.05.202502:55 | flydubai 6338 | Dubai (DXB) Cebu (CEB) | delayed | Claim Refund |
27.05.202501:40 | flydubai 30 | Manama (BAH) Dubai (DXB) | delayed | Claim Refund |
27.05.202501:40 | flydubai 6585 | Dhaka (DAC) Dubai (DXB) | delayed | Claim Refund |
27.05.202500:40 | flydubai 353 | Dubai (DXB) Islamabad (ISB) | delayed | Claim Refund |
27.05.202500:30 | flydubai 1716 | Minsk (MSQ) Dubai (DXB) | delayed | Claim Refund |
27.05.202500:25 | flydubai 29 | Dubai (DXB) Manama (BAH) | delayed | Claim Refund |
26.05.202522:40 | flydubai 160 | Beirut (BEY) Dubai (DXB) | delayed | Claim Refund |
26.05.202522:25 | flydubai 754 | Istanbul (SAW) Dubai (DXB) | delayed | Claim Refund |
26.05.202522:25 | flydubai 20 | Doha (DOH) Dubai (DXB) | delayed | Claim Refund |
