EVA Air Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of EVA Air who have experienced a cancelled or delayed flight are legally entitled to compensation. Under EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we will look at your rights and the actions you need to take to receive the compensation you deserve from the airline.

EVA Air Flight Delay or Cancellation Compensation

Before claiming the EVA Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

EVA Air Compensation for Flight Delay

In line with UK and EU laws, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.

Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Remember you may not receive compensation for every flight delay. EVA Air is not obliged to pay compensation when extraordinary circumstances they cannot control happen. This includes bad weather, airport issues, or air traffic controller strikes. In these instances, you will generally not be compensated as it is not the airline’s fault.

EVA Air Compensation for Flight Cancellation

EU 261 states that airlines have to notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

EVA Air doesn’t have to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are EVA Air Flights Covered By EU 261/2004?

EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

However, EVA Air isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from EVA Air

If your travel plans have been affected by a flight delay or cancellation with EVA Air, it’s important to understand that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

EVA Air goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, EVA Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

  • Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: EVA Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, EVA Air arranges hotel room accommodation. This also covers transportation to and from the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When EVA Air cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This option is crucial for minimizing travel interruptions and assisting passengers to handle unforeseen circumstances efficiently.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your journey, EVA Air shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, EVA Air shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, EVA Air will assist in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202516:50

EVA Air

3747

Tokyo (HND)

Komatsu (KMQ)

delayed

Claim Refund

29.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

29.05.202504:55

EVA Air

654

Anchorage (ANC)

(ORD)

delayed

Claim Refund

29.05.202503:50

EVA Air

668

Anchorage (ANC)

Atlanta (ATL)

delayed

Claim Refund

28.05.202516:25

EVA Air

3017

Chicago (IAH)

Seattle (SEA)

delayed

Claim Refund

28.05.202512:40

EVA Air

272

Manila (MNL)

Taipei (TPE)

delayed

Claim Refund

27.05.202516:40

EVA Air

8616

Makung (MZG)

Taipei (TSA)

delayed

Claim Refund

27.05.202512:40

EVA Air

191

Tokyo (HND)

Taipei (TSA)

delayed

Claim Refund

27.05.202511:20

EVA Air

2399

Shanghai (PVG)

Taipei (TSA)

delayed

Claim Refund

27.05.202511:20

EVA Air

501

Shanghai (PVG)

Taipei (TSA)

delayed

Claim Refund

26.05.202516:50

EVA Air

3747

Tokyo (HND)

Komatsu (KMQ)

delayed

Claim Refund

26.05.202516:25

EVA Air

3017

Chicago (IAH)

Seattle (SEA)

delayed

Claim Refund

26.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

26.05.202513:20

EVA Air

2177

Tokyo (HND)

Taipei (TSA)

delayed

Claim Refund

26.05.202512:40

EVA Air

8812

Kinmen (KNH)

Taipei (TSA)

delayed

Claim Refund

26.05.202508:50

EVA Air

9105

Taipei (TSA)

Makung (MZG)

delayed

Claim Refund

26.05.202507:00

EVA Air

8801

Taipei (TSA)

Kinmen (KNH)

delayed

Claim Refund

25.05.202523:59

EVA Air

3018

Seattle (SEA)

Chicago (IAH)

delayed

Claim Refund

25.05.202521:20

EVA Air

637

Seattle (SEA)

Taipei (TPE)

delayed

Claim Refund

25.05.202516:25

EVA Air

3745

Tokyo (HND)

Toyama (TOY)

delayed

Claim Refund

25.05.202516:25

EVA Air

3017

Chicago (IAH)

Seattle (SEA)

delayed

Claim Refund

25.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

25.05.202514:50

EVA Air

637

New York (JFK)

Seattle (SEA)

delayed

Claim Refund

25.05.202514:20

EVA Air

2149

Seoul (ICN)

Taipei (TPE)

delayed

Claim Refund

25.05.202513:20

EVA Air

2177

Tokyo (HND)

Taipei (TSA)

delayed

Claim Refund

24.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

23.05.202516:50

EVA Air

3747

Tokyo (HND)

Komatsu (KMQ)

delayed

Claim Refund

23.05.202516:50

EVA Air

2178

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

23.05.202516:25

EVA Air

3017

Chicago (IAH)

Seattle (SEA)

delayed

Claim Refund

23.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

23.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

23.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

23.05.202513:20

EVA Air

2177

Tokyo (HND)

Taipei (TSA)

delayed

Claim Refund

23.05.202512:00

EVA Air

169

Seoul (ICN)

Taipei (TPE)

delayed

Claim Refund

23.05.202501:15

EVA Air

17

San Francisco (SFO)

Taipei (TPE)

delayed

Claim Refund

23.05.202500:50

EVA Air

27

San Francisco (SFO)

Taipei (TPE)

delayed

Claim Refund

22.05.202523:59

EVA Air

3018

Seattle (SEA)

Chicago (IAH)

delayed

Claim Refund

22.05.202518:55

EVA Air

3407

Bangkok (BKK)

Mumbai (BOM)

delayed

Claim Refund

22.05.202516:25

EVA Air

3017

Chicago (IAH)

Seattle (SEA)

delayed

Claim Refund

22.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

22.05.202516:00

EVA Air

3211

Wellington (WLG)

Brisbane (BNE)

delayed

Claim Refund

22.05.202515:50

EVA Air

9117

Taipei (TSA)

Makung (MZG)

delayed

Claim Refund

22.05.202515:15

EVA Air

277

Taipei (TPE)

Manila (MNL)

delayed

Claim Refund

22.05.202515:10

EVA Air

102

Taipei (TPE)

Fukuoka (FUK)

delayed

Claim Refund

22.05.202515:00

EVA Air

8615

Taipei (TSA)

Makung (MZG)

delayed

Claim Refund

22.05.202514:45

EVA Air

3701

Bangkok (BKK)

Mumbai (BOM)

delayed

Claim Refund

22.05.202514:30

EVA Air

8821

Taipei (TSA)

Kinmen (KNH)

delayed

Claim Refund

22.05.202514:20

EVA Air

2201

Taipei (TPE)

Singapore (SIN)

delayed

Claim Refund

22.05.202513:35

EVA Air

130

Taipei (TPE)

Tokyo (KIX)

delayed

Claim Refund

22.05.202513:15

EVA Air

802

Macau (MFM)

Taipei (TPE)

delayed

Claim Refund

22.05.202513:10

EVA Air

226

Singapore (SIN)

Taipei (TPE)

delayed

Claim Refund

22.05.202513:10

EVA Air

711

Shanghai (PVG)

Taipei (TPE)

delayed

Claim Refund

22.05.202513:10

EVA Air

131

Tokyo (KIX)

Taipei (TPE)

delayed

Claim Refund

22.05.202512:40

EVA Air

2218

Bangkok (BKK)

Taipei (TPE)

delayed

Claim Refund

22.05.202512:40

EVA Air

8812

Kinmen (KNH)

Taipei (TSA)

delayed

Claim Refund

22.05.202512:40

EVA Air

272

Manila (MNL)

Taipei (TPE)

delayed

Claim Refund

22.05.202512:25

EVA Air

212

Bangkok (BKK)

Taipei (TPE)

delayed

Claim Refund

22.05.202512:20

EVA Air

105

Fukuoka (FUK)

Taipei (TPE)

delayed

Claim Refund

22.05.202512:15

EVA Air

2795

Shanghai (SHA)

Taipei (TSA)

delayed

Claim Refund

22.05.202512:05

EVA Air

398

Hanoi (HAN)

Taipei (TPE)

delayed

Claim Refund

22.05.202511:05

EVA Air

852

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

22.05.202510:45

EVA Air

8811

Taipei (TSA)

Kinmen (KNH)

delayed

Claim Refund

22.05.202510:10

EVA Air

892

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

22.05.202510:05

EVA Air

118

Taipei (TPE)

Sendai (SDJ)

delayed

Claim Refund

22.05.202510:05

EVA Air

867

Taipei (TPE)

Hong Kong (HKG)

delayed

Claim Refund

22.05.202509:25

EVA Air

215

Taipei (TPE)

Singapore (SIN)

delayed

Claim Refund

22.05.202509:20

EVA Air

391

Taipei (TPE)

Ho Chi Minh City (SGN)

delayed

Claim Refund

22.05.202509:10

EVA Air

716

Taipei (TPE)

Beijing (PEK)

delayed

Claim Refund

22.05.202509:00

EVA Air

237

Taipei (TPE)

Jakarta (CGK)

delayed

Claim Refund

22.05.202509:00

EVA Air

233

Taipei (TPE)

(CRK)

delayed

Claim Refund

22.05.202508:20

EVA Air

2202

Singapore (SIN)

Taipei (TPE)

delayed

Claim Refund

22.05.202501:50

EVA Air

3504

Istanbul (IST)

Taipei (TPE)

delayed

Claim Refund

21.05.202519:45

EVA Air

159

Seoul (ICN)

Taipei (TPE)

delayed

Claim Refund

21.05.202517:50

EVA Air

651

Anchorage (ANC)

Taipei (TPE)

delayed

Claim Refund

21.05.202516:50

EVA Air

3747

Tokyo (HND)

Komatsu (KMQ)

delayed

Claim Refund

21.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

21.05.202515:00

EVA Air

8615

Taipei (TSA)

Makung (MZG)

delayed

Claim Refund

21.05.202514:10

EVA Air

9106

Makung (MZG)

Taipei (TSA)

delayed

Claim Refund

21.05.202513:20

EVA Air

2177

Tokyo (HND)

Taipei (TSA)

delayed

Claim Refund

21.05.202509:55

EVA Air

3997

Bangkok (BKK)

Chiang Mai (CNX)

delayed

Claim Refund

21.05.202509:55

EVA Air

3943

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

21.05.202508:10

EVA Air

3889

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

21.05.202508:00

EVA Air

3927

Bangkok (BKK)

Chiang Mai (CNX)

delayed

Claim Refund

21.05.202507:10

EVA Air

3891

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

21.05.202506:15

EVA Air

3885

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

20.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

20.05.202509:20

EVA Air

3201

Auckland (AKL)

Brisbane (BNE)

delayed

Claim Refund

20.05.202509:15

EVA Air

3214

Brisbane (BNE)

Wellington (WLG)

delayed

Claim Refund

20.05.202505:45

EVA Air

262

Manila (MNL)

Taipei (TPE)

delayed

Claim Refund

19.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

19.05.202515:15

EVA Air

277

Taipei (TPE)

Manila (MNL)

delayed

Claim Refund

19.05.202500:25

EVA Air

637

Seattle (SEA)

Taipei (TPE)

delayed

Claim Refund

18.05.202517:55

EVA Air

637

New York (JFK)

Seattle (SEA)

delayed

Claim Refund

18.05.202516:50

EVA Air

2178

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

18.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

18.05.202513:35

EVA Air

2176

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

18.05.202512:40

EVA Air

272

Manila (MNL)

Taipei (TPE)

delayed

Claim Refund

17.05.202516:50

EVA Air

2178

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

17.05.202516:20

EVA Air

190

Taipei (TSA)

Tokyo (HND)

delayed

Claim Refund

17.05.202513:20

EVA Air

2177

Tokyo (HND)

Taipei (TSA)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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