Coping with flight disruptions can be really frustrating. However, the bright side is that the European Union has regulations to assist travelers when things don’t go as planned. If you’re flying in the EU, it’s smart to be aware of these protections. They can help you out if your flight gets messed up.
Understanding your rights can make dealing with travel problems a lot simpler. While it won’t make your flight go any faster, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to inquire with airline workers about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Eastern Airways Flight Delay Compensation
Travel setbacks from Eastern Airways can be really annoying. However there’s a silver lining: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you arrive, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A brief trip won’t yield as much as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Eastern Airways Flight Cancellation Compensation
The European Union has regulations to help you if your flight gets cancelled. Here’s the important information:
In the event of a flight cancellation within two weeks of your planned travel date, you might get compensation as much as €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you can still get compensation. The key factor is when you reach your final destination.
The amount you could receive depends on a couple of points:
- How far you’re flying
- How late you arrive
Therefore, even if you arrive later than planned, you could still be eligible for compensation.
Look at the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Eastern Airways
It’s crucial to know the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to secure your compensation. You only pay us if we win your case.
Keep in mind that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances like adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Eastern Airways Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They cover every flight leaving an airport within an EU country and to all flights arriving at an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, within, or from Europe, you most likely have these rights. It’s helpful to be aware of these regulations – they exist to support you if issues arise with your flight. They guarantee you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Eastern Airways is not always responsible when flights are delayed or cancelled. At times, situations arise that the airline can’t control, like severe weather conditions or unexpected problems.
For instance, if there’s unexpected severe weather, an urgent situation at the airport, or air traffic controllers go on strike, Eastern Airways cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these things happen, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues arise.