Coping with flight disruptions can be really frustrating. However, the bright side is that the European Union has laws to support travelers when things go wrong. If you’re flying in the EU, it’s wise to be aware of these regulations. They can help you out if your flight gets messed up.
Being aware of your options can make dealing with travel problems a lot simpler. While it won’t get you to your destination quicker, it can make you more relaxed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the EU, you’ll get help. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline staff about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Discover Airlines Flight Delay Compensation
Travel setbacks from Discover Airlines can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could get up to €600 per person. What counts is when you land, not when you leave. So pay attention to your arrival time if you want to seek flight delay compensation.
Your compensation depends on how far you’re flying. A brief trip won’t yield as much as a long one, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Discover Airlines Flight Cancellation Compensation
The EU has laws to assist you if your flight gets cancelled. Here’s what you should know:
In the event of a flight cancellation within two weeks of your planned travel date, you may be entitled to compensation of up to €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still get compensation. What matters most is your arrival time at your destination.
How much money you might get is determined by two things:
- The distance of your flight
- How late you arrive
As a result, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Look at the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Discover Airlines
It’s crucial to know how to claim the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only pay us if we win your case.
Remember that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.
Which Discover Airlines Flights are Covered by EU261?
The EU’s air passenger protection laws are comprehensive in scope. They cover every flight leaving a European Union member state airport and any flight coming into an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means if you’re traveling with any airline to, within, or from Europe, you most likely have these rights. It’s important to be aware of these laws – they exist to assist you if problems occur with your flight. They guarantee you’re not abandoned when your travel plans go awry.
When You Are Not Entitled to Compensation
Discover Airlines is not always at fault when flights are delayed or cancelled. Sometimes, things happen that the airline is powerless against, like severe weather conditions or unforeseen issues.
For instance, if there’s an abrupt major weather event, an emergency at the airport, or an air traffic control strike, Discover Airlines cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues occur.