Handling flight disruptions can be really frustrating. However, the bright side is that the European Union has regulations to help travelers when things go wrong. If you’re taking a plane in the EU, it’s a good idea to understand these protections. They can help you out if your flight gets messed up.
Being aware of your options can make dealing with travel complications much easier. While it won’t get you to your destination quicker, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s aid available in the case of a flight disruption. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to ask airline staff about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
CityJet Flight Delay Compensation
Flight delays from CityJet can be really annoying. However there’s a bright side: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What is important is when you arrive, not when you take off. So keep an eye on your arrival time if you want to seek flight delay compensation.
Your compensation depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Want to know exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
CityJet Flight Cancellation Compensation
Europe has laws to protect you in case of flight cancellation. Here’s what you need to know:
If your flight is cancelled within two weeks of your scheduled departure, you could be eligible for compensation of up to €600. But keep in mind – the airline can avoid paying if they rebook you on a different flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you can still receive compensation. What matters most is when you reach your final destination.
Your potential compensation depends on a couple of points:
- How far you’re flying
- The delay in your arrival
As a result, even if you arrive later than planned, you could still be eligible for compensation.
Look at the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from CityJet
It’s important to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational issues or mechanical problems, if it was not caused by extraordinary circumstances like adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which CityJet Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They cover every flight leaving an airport in an EU member state and any flight coming into a European Union member state airport when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline within, to, or from Europe, you likely have these rights. It’s important to be aware of these laws – they’re there to help you if problems occur with your flight. They ensure you’re not left on your own when your trip arrangements go awry.
When You Are Not Entitled to Compensation
CityJet is not always responsible when flights are delayed or cancelled. Sometimes, events occur that the airline has no control over, like severe weather conditions or unforeseen issues.
For instance, if there’s an abrupt major weather event, an emergency at the airport, or air traffic controllers go on strike, CityJet is not liable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202507:00 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
19.06.202516:45 | Cityjet 195 | Berlin (BER) Frankfurt (FRA) | delayed | Claim Refund |
19.06.202514:45 | Cityjet 188 | Frankfurt (FRA) Berlin (BER) | delayed | Claim Refund |
17.06.202522:55 | Cityjet 2744 | Copenhagen (CPH) Klaipeda (PLQ) | delayed | Claim Refund |
17.06.202508:30 | Cityjet 1201 | Zurich (BSL) Frankfurt (FRA) | delayed | Claim Refund |
15.06.202508:30 | Cityjet 1201 | Zurich (BSL) Frankfurt (FRA) | cancelled | Claim Refund |
15.06.202507:05 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | cancelled | Claim Refund |
14.06.202521:50 | Cityjet 842 | Frankfurt (FRA) Billund (BLL) | delayed | Claim Refund |
14.06.202520:30 | Cityjet 1382 | Frankfurt (FRA) Gdansk (GDN) | delayed | Claim Refund |
12.06.202510:45 | Cityjet 77 | Dusseldorf (DUS) Frankfurt (FRA) | delayed | Claim Refund |
10.06.202521:30 | Cityjet 842 | Frankfurt (FRA) Billund (BLL) | delayed | Claim Refund |
10.06.202521:00 | Cityjet 1462 | Frankfurt (FRA) Ljubljana (LJU) | delayed | Claim Refund |
10.06.202520:50 | Cityjet 1382 | Frankfurt (FRA) Gdansk (GDN) | delayed | Claim Refund |
09.06.202508:25 | Cityjet 1458 | Frankfurt (FRA) Ljubljana (LJU) | delayed | Claim Refund |
07.06.202514:45 | Cityjet 188 | Frankfurt (FRA) Berlin (BER) | delayed | Claim Refund |
04.06.202507:00 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
03.06.202511:25 | Cityjet 355 | Bremen (BRE) Frankfurt (FRA) | delayed | Claim Refund |
01.06.202507:05 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
31.05.202514:45 | Cityjet 188 | Frankfurt (FRA) Berlin (BER) | delayed | Claim Refund |
31.05.202510:20 | Cityjet 434 | Halmstad (HAD) Gothenburg (GOT) | delayed | Claim Refund |
31.05.202507:00 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
30.05.202511:20 | Cityjet 355 | Bremen (BRE) Frankfurt (FRA) | delayed | Claim Refund |
30.05.202509:50 | Cityjet 352 | Frankfurt (FRA) Bremen (BRE) | delayed | Claim Refund |
29.05.202520:50 | Cityjet 1462 | Frankfurt (FRA) Ljubljana (LJU) | delayed | Claim Refund |
29.05.202520:20 | Cityjet 1382 | Frankfurt (FRA) Gdansk (GDN) | delayed | Claim Refund |
29.05.202516:45 | Cityjet 840 | Frankfurt (FRA) Billund (BLL) | delayed | Claim Refund |
29.05.202514:45 | Cityjet 188 | Frankfurt (FRA) Berlin (BER) | delayed | Claim Refund |
28.05.202507:00 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
27.05.202507:05 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
25.05.202516:00 | Cityjet 1380 | Frankfurt (FRA) Gdansk (GDN) | delayed | Claim Refund |
25.05.202515:15 | Cityjet 984 | Frankfurt (FRA) Cork (ORK) | delayed | Claim Refund |
25.05.202513:10 | Cityjet 1190 | Frankfurt (FRA) Zurich (ZRH) | delayed | Claim Refund |
23.05.202510:45 | Cityjet 77 | Dusseldorf (DUS) Frankfurt (FRA) | delayed | Claim Refund |
23.05.202509:15 | Cityjet 74 | Frankfurt (FRA) Dusseldorf (DUS) | delayed | Claim Refund |
22.05.202518:45 | Cityjet 196 | Frankfurt (FRA) Berlin (BER) | delayed | Claim Refund |
21.05.202510:05 | Cityjet 352 | Frankfurt (FRA) Bremen (BRE) | delayed | Claim Refund |
19.05.202511:35 | Cityjet 355 | Bremen (BRE) Frankfurt (FRA) | delayed | Claim Refund |
17.05.202514:45 | Cityjet 188 | Frankfurt (FRA) Berlin (BER) | delayed | Claim Refund |
15.05.202508:25 | Cityjet 1201 | Zurich (BSL) Frankfurt (FRA) | delayed | Claim Refund |
15.05.202507:00 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
05.05.202510:05 | Cityjet 352 | Frankfurt (FRA) Bremen (BRE) | delayed | Claim Refund |
05.05.202508:25 | Cityjet 1201 | Zurich (BSL) Frankfurt (FRA) | delayed | Claim Refund |
05.05.202507:00 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
04.05.202507:05 | Cityjet 1200 | Frankfurt (FRA) Zurich (BSL) | delayed | Claim Refund |
29.04.202512:45 | Cityjet 2880 | Copenhagen (CPH) Trondheim (TRD) | delayed | Claim Refund |
